Be Wiser Insurance Reviews

Name: Be Wiser Insurance
Rating: 2.55

2.6 Rating 327 Reviews

37 %

of reviewers recommend Be Wiser Insurance

Company Reviews

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Metrics

2.6

Based on 327 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Customer.Care@bewiser.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value and good customer service. Would reinsure with Insure Wiser if the price was still right.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“had my insurance last year with excess 550 was ok about it but this year they put my excess up to 1750 haven't made a claim and insurance price was 145 more than last year whats the use in having no claimes discounts when companys like this try to rip you of wont use them again still waiting for conformation of my no claims to give to new insurance company which they said they would email me so stay well away from this cow boy outfit”

Helpful Report

Posted 8 years ago

“HELPFUL POLITE STAFF DONE AS REQUESTED AS I ASKED FOR A HARD COPY TO BE SENT AS AGAINST DOWNLOADING. THE GIFT VOUCHER WAS MOST UNEXPECTED & WELCOME .”

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(Car Insurance) - Posted 8 years ago

“A year ago I used Be Wiser and all was fine this year it was and still is a total disaster I would not recommend anybody even thinking of using them. They are like a different company from the year before. It started with e-mails asking me to renew my insurance which carried on after I had done so and then with requests for copies of driving licences including the paper copy and access codes for them to check with the DVLA. I sent them by return and then they asked again ( different name ) I sent them by return and then they asked again ( different name ) I sent them in the post and they said they had not received them they started to threaten to cancel my insurance , I sent them again. I tried to phone it was really hard to get answered one person just told me to hang on and then cut me off another just shouted that she could not hear me ( whilst laughing ) and then she cut me off . I sent the details again but they said they had not received them and then whilst I was driving they sent me an e-mail telling me they were going to cancel my insurance in four hours. I got home in time to actually speak to somebody and I sent next morning again all the docs. It still carries on today though since although I have sent them two access codes for the DVLA for my licence check and so has the other named driver they claim her code does not work and or is expired. The DVLA say they last 21 days and are fed up with her calling them for new ones and be-wiser say they only last 12 hours so they expire too fast for them to check them! but even if true they have had 2 on each of us and how long does it take them to answer their e-mails! So no doubt I will have another urgent action needed threat of cancellation notice today because her last reply was yesterday and it goes on and on! If I would not be penalised I would cancel and start again with another broker. Unless you are looking for unpaid hours of work and grief do not even consider using these people.”

Helpful Report

Posted 8 years ago

“Thought it was ok until I found out policy didn't automatically renew.... Found out the bad way too! A letter or an email would have been nice to say renewal not automatic...”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Wiser provides the same insurance like other major providers at much lower rates. Very easy to deal with them. I haven't claimed anything from them.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“i have been with my insurance company for 17 years never made a claim ? So my insurance is due for renewal so I go to the go compare website and chose not the cheapest company which was BE WISER so I fill out all my details stating I only have one years no claims bonus reason being the insurance I have had for many years was a trade policy which you don't gaver no claims ? So the on line quote with go compare ie be wiser was £414 but if I phone there sales I will get 5% discount too so I phone and speak to a guy call Anthony I give him my reference num and he come back with a quote of £560 ? I tell him online I was quoted £414 I then say I will give it a miss he then says let me speak to my manger hold the line then he comes back on the line good new it's your lucky day my manger says we can do for £414 plus for the inconvenience we will give your rac home start worth £69 for free thanks very much here are my credit card details I pay in full . Then I get a email a policy NO RAC HOME START ? Then to grab my money when I said they were to expensive to bring my policy down from £560 to £414 guess how he did it was not going to his manger but by saying I have 9 years no claims this is all over the web on how they trick people into this trap in get in there premium down BE WARNED ????? Now next phone them back right away now all you get is hold the line phone goes dead sorry lines are busy ? Or you get passed from department to department I have spoke to Dave sue Anthony merry John tony Laura Hellen Steve lovely people soon as you say the word I want to cancel my policy the phone goes dead ? So now I have a policy which is not valid ? And they have my money still ? So now I go back to my origanal company and pay them a year up front no probs . Now I get through to be wiser and cancel my policy from the 22 of this month they said they will charge me a £75 cancelation fee ? They miss sold me the policy ? The the remainder of my refund £339 will be back in my account in 3 working days still not recived it luckily I have funds to cover my self. I just feel so sorry for the young kids and older people this company BE WISER are miss selling products too KEEP CLEAR TELL YOUR FAMILY AND FRIENDS my next step if I don't see my refund In the next couple of days will be contacting the FCA financial conduct authority's ect ect”

Helpful Report

Posted 9 years ago

“Friendly / helpful”

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(Car Insurance) - Posted 9 years ago

“I paid for a year and as long as I have no claim.. they don't bother me !!! If I had a problem... I don't know.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“I will have to wait and see how much the policy is this year.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very expensive, I purchased on a needs must at the time. Very unlikely I will be using them again.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Good policy. Good value and even sent me a birthday voucher for money off my renewal .”

Helpful Report

(Car Insurance) - Posted 9 years ago

“So far this insurance has been fine. I haven't had to call them for any reason or make a claim so I can't review on that, I basically just have the insurance and that's all. We'll see how things go when it's time to renew.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I think be wiser are as good as most insurancers”

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(Car Insurance) - Posted 9 years ago

“Very nice car insurance with good prices”

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(Car Insurance) - Posted 9 years ago

“Doing it on line perfectly straightforward.”

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(Van Insurance) - Posted 9 years ago

“Please be very careful with this company there quotes are very very high and then please also watch out for the all of the added extras as well. Just to Top it all the customer service is appalling and very rude. In the end I cancelled my policy and took a hit, But got my car insure way cheaper else where.”

Helpful Report

Posted 9 years ago

“Very disappointed in the service. Bewiser were happy to accept my commitment to take out a policy without explaining fully what Information they needed for me to be covered. Any changes carried an administration fee and even after cancelling the policy fees were still being taken from my account.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Incorrect information provided when took out policy. Expensive mistake. Bad service. Appauling lack of professionality”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Excellent insurer easy to deal with.(don't agree with the instant fine and suspension for bank delays especially when the payment goes through within 72hrs) more leniency could be allowed for other agencies mistakes..Nuff said”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

Be Wiser Insurance is rated 2.6 based on 327 reviews