“had choice a cheap insurance for a cheap customer service! My dad bought a car on 14 Nov, he ask me to help him in order to get a cheap car insurance. I went online and bough Bewiser car insurance with a monthly payments of £57 and £142 deposit! After completion of insurance was taking place, we received a letter with my dad's surname spelt wrong (they have add an "y" to the end of surname) and we had to sign the Credit Agreement and this needs to be sent back in 14 days. Today 23 Nov, my dad got 2 emails confirming that his policy was cancelled without any reson mentioned in the letter and any refunds will be returned in 60 days! A number was providet (7 pence per minute), I have called that number and I have spoked with a very rude lady which she was engaged with an other coversarion when she answer as she was loughping and giggling. I didn't said anything about this and I tought I will or polite and get the answers I need. I have give my dad details (she didn't ask for his permission) and then she put me on hold probably to continue with the conversation, she get back to me after 1 or 2 minutes, confirming that the policy it was cancel on 22 Nov, as Dad didn't call back to confirm details of the policy. In all this time my dad didn't get any phone calls or emails as I have checked his mailbox also he went out of town working as lorry driver and I am sure that he had no internet connection in some areas. When I explain this to this very rude person she replied that is not her problem that we didn't confirm details with in 7 days. As far as I know this should be 7 working days so we have start policy on 14 Nov(sat) policy was canceled on 22 Nov this means 5 working days. I have explain that we received a letter and Credit Agreement should be sent back in 14 days, she explains that is no part of policy and is part of Direct Debit details. Another bad thing is that policy was canceled on 22 Nov, and dad received an email about 5 o'clcok today also a letter attached on 23 Nov, and he was driving the car without policy and without knowing that his car insurance was canceled. This very rude lady she also explain the she only could refund half of the deposit of £71 and there is nothing we can do to put policy back. I have try to explain the they have done a mistake to my dad surname and again she said that they will never touch details on policy(checking previous feedbak this is a constantly issue with this company) I will never spell my Dad wrong after it was my surname for 24y before I get married. So all in once, cheap car insurance, cheap customer service, cheap cheap cheap and rude employers. I will never recomand this company. A further complain will longed as dad drove for a day without knowing that policy was canceled and no enough time giving or letter sent by post to confirm days details. Be wiser and go with a another company!”
“Insure Wiser came up as the cheapest quote including breakdown cover on a comparison site so we took out the insurance online. We were then called by Insure Wiser to tell us that they could do it cheaper but it was actually nearly twice the original price quoted they refuse to change this amount or honour the original insurance quote. So despite all the information being correct on the original quote so we had to go to another insurance broker. My advice is Be Wiser and shop elsewhere for your car insurance.”
“Similar to the review below, I had a terrible experience with Bewiser. They made a mistake with no claims which resulted in having to cancel the insurance. Attitude of their staff was awful, seemed to go out of their way to be obstructive and unhelpful.”
“After waiting so long on the phone every time to speak with the correct department I was getting very fed up with them. Then after an accident they said my NCB was reduced from 9 to 6 years.
When it was time to renew I found cheaper and when I received a call from Be Wiser I was asked to hold on a sec whilst being transferred to the renewals department. This time became 4 minutes and on advising that I would not be renewing with them I was told NCB is only 4 years.
So glad to go elsewhere.”
“They insured me based upon an assumption then made my life hell trying to justify their mistake in guessing I had ncd through company car.
No I have cancelled they have had my money for 2 weeks and will not issue a refund
AVOID IF POSSIBLE”
