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Be Wiser Insurance Reviews

2.6 Rating 317 Reviews

38 %

of reviewers recommend Be Wiser Insurance

Company Reviews

2.6

Based on 317 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Email:

Customer.Care@bewiser.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever! Will do you cover at a good price then start adding extra charges on which double the original price and then charge ridiculous cancellation fees to try and force you to stay with them. I had around 3 months of stress, emails and phone calls that I made to them before I got my money back. I had to keep threatening them with the Insurance Ombudsman and eventually received a refund. I certainly would of reported them if I hadn't received my money back and probably still should of to save others from these con artists. DO NOT INSURE WITH THEM!”

Posted 7 years ago

“Good service, just what we wanted.”

(Car Insurance) - Posted 7 years ago

“Miss sold a 17 year old a policy.”

Posted 7 years ago

“Took insurance, with 9 years NCB mirrored from 2nd car insurance, been promised to get 9 years NCB certificate after first year. Of course did NOT happen. AWOID!!!!!!”

Posted 7 years ago

“BE WARNED!! - AVOID AT ALL COSTS !!!!!! I filled in their website statement of facts very carefully on 02/11/16 as I have a motoring conviction and received 10 quotes ranging from £718.23 to £11,543.65 !! and naturally accepted the cheapest and paid the £718.23 in full by card. On 03/11/16 I received an urgent cancellation email saying I had'nt declared my motoring conviction ! After speaking with one of their reps. I asked to cancel before my card payment went through. I was told she would deal with it and phone me back.......guess what!!....no phone call and the payment went through on 04/11/16. I have sent emails to there admin-customer care & help address without reply. The cover I require does'nt even start until 19/11/16 but I'm sure there will be an extortionate cancellation fee for a service I have'nt even received yet !!!........presuming I do recieve reimbursement.! I only wish I had read all the 100's of negative reviews about this company on various websites earlier. I am a pensioner and can ill afford all the stress and anxiety that this company has caused me. I will update in due course YOU HAVE BEEN WARNED !!!!!!!!”

Posted 7 years ago

“Took out insurance with 0 no claims, got cert through stating 9 years no claims, i called them up to be told that it includes 9 years no claims, we had never advised of any no claims at all. then i was told it had 3 years no claims added that we needed to provide, which i again advised that i did not say we had any no claims and that i did not want it to be added to policy at all!! I was then informed that the money we had paid in full was including a no claim discount????!!! so no doubt they do this as a scam so when you cant provide the imaginary no claims that they will say they will cancel the policy or want further money to cover!!! the service is terrible, its a complete scam, i have been passed around to 5 different advisors today to try to cancel, they couldn't get me through to cancellations, i am still waiting for a call back!! stay away from this company the service is terrible and they make things up as they go along!! no doubt when i finally get to cancel they will be wanting to charge for canceling, not happy at all!!”

Posted 7 years ago

“They to bad”

(Car Insurance) - Posted 7 years ago

“scam.....lots of lies until they get your card details,please stay away”

Posted 7 years ago

“This lot are a total con. I took out insurance in mayand I paid in full. I got all my documents via email all good I thought until a week ago when I received a letter from dvla telling me that my car is not registered on the database as insured. So I emailed bewiser and they say they cancelled my insurance because I failed to send further details to them. I never had any request. They say I was told by letter that my insurance was cancelled . I never had any letter. I had unknowingly been driving around without insurance. Their after care is rubbish . I have got nowhere with my complaint to them . I am taking the matter as far as I can because this is disgusting!!”

Posted 7 years ago

“I had been with Be Wiser for two years when my renewal date was approaching. Knowing that I was moving countries in two months I enquired about insuring my car for that period only and being able to cancel the policy at no additional cost after that period. The lady that sold me the policy over the phone assured me several times that this would be no problem at all and that in fact when I cancelled they would even return the money from days I had not used. After informing them of cancellation I have been bombarded with emails and text messages saying I owe them a cancellation fee of over £350 saying that I should have read the contract. Fact is the sales person flat out lied to me! Absolutely unacceptable they will say anything to sign you up but don't believe a word from their phone operator's. Terrible company! Beware of BeWiser!!!!”

Posted 7 years ago

“This insurance company cold called me following my using a number of comparison sites. They advised that they could offer me a better deal over the phone. So I went for it and this is the consequences: 1st policy - they had incorrect details I had to correct 2nd Policy - Looked good and included RAC cover and adaptations for disabled payment Premium -£1200+ - Paid by Credit Card Dep. (£152 -they charge extra for cc) £1100 by DC Insurance company took more than £2500 by 6 card withdrawals Wiped out bank balance and overdraft and further - impacting on credit rating and no money Repeated calls (at premium rate) kept waiting for ages, promises made - nothing Despite ban trying to help by getting fax sent through to them BW failed to do it. Untrustworthy, don't keep promises, DO NOT BUY FROM THEM! Having to now deal with bank and will be making complaint to ombudsman. I WILL NEVER, EVER RECOMMEND THIS COMPANY TO ANYONE! Customer services, all promises but no action, once they've got your money they are gone! BE WARNED......”

Posted 7 years ago

“They never return calls/emails. Very slow. Been trying to get my proof of no claims emailed to me as promised. Charged an obscene amount for renewing. Found it £800 cheaper!! Request to be called, they don't call. You email them, get a read receipt back saying it's been read and they don't reply. Awful customer service”

Posted 7 years ago

“Never ever use Thai company. They insured us on our car then tried to get another £800 on top after saying they left something off the insurance policy.. Their mistake had cost me £700 and no insurance. Dirty robbing company and w complete scam. I will be taking this matter further”

Posted 7 years ago

“Dreadful service misinformed ncb fiasco resulting in me paying out £308 for 2 months cover a cancellation fee appalling staff who are only interested in getting money out of you at any cost not interested in helping you at all avoid this company of pirates and outlaws at all costs by far the worst insurance company ever no apologies just take money and run”

Posted 7 years ago

“Appalling so called service as s driver of classic cars for a number of years it is almost impossible to prove my ncb be wiser asked for proof of ncb I duly emailed what I had over then I went on holiday upon my return I found after trawling through my emails that they had cancelled my policy charged me £308 for the pleasure of 2months insurance then had the audacity to want £1124 because I couldn't prove my ncb to 4years I did send a piece of my previous insurers proof of ncb to 2years but no refund or explanation this is by far the worst insurance company I've ever had to deal with,rude ,arrogant,beligerant, we don't care attitude avoid this band of theives at all cost should rename beware not bewise”

Posted 7 years ago

“Initially, providing Be Wiser with my supporting documents was an absolute nightmare. They were constantly contradicting themselves as to the info I needed to provide. 6 weeks after the policy began, I had to move address. When I called them to advise and get the address changed on the policy they told me they did not cover the area and that my policy would be cancelled. I was pretty annoyed at this as it was such a hassle to set up in the first place. I arrange alternative cover from the date Be Wiser were cancelling my policy and e-mailed Be Wiser to find out when I could expect my refund as I've paid well over the cost for the 2 months I did actually receive service. They proceed to tell me that I owe them over £250 because of the policy being cancelled. This figure is made of admin fees and 20% of the entire policy value. I've received an e-mail chasing payment this morning and I have sent them a strongly worded complaint. I will not be penalized for the fact that they could not provide me with a service at my new address and I have advised them that if I do not receive confirmation of a refund and an apology, I will be taking this as far as it takes. This is disgusting treatment and typical of big companies who will try to extort their customers. I would strongly recommend staying well away from this company.”

Posted 7 years ago

“We had no issues with Bewiser until after we cancelled our policy, in September 2015 my partner called Bewiser and cancelled our insurance 2 months before the end of our policy, 3 months later Bewiser took 2 payments from my bank account. After calling the company it turns out they not only never cancelled our policy but renewed it for another year. We explained that we had cancelled in September and also not received any letters about the policy being renewed, the person on the phone that went on to say that we had not only never cancelled but never contacted them. We spoke to 3 different people and to say the staff were unhelpful would be a understatement, they were never interested in what we had to say, were in my opinion rude and often contradicted each other. We was told we could cancel our policy but we would have to pay £ 400 and odd to do so!!!!! I told the person on the phone that I wanted to make a formal complaint and would like someone to call me within 5 days and did not want any contact via email. I never received a call, just a email shortly after the call to say we needed to pay a cancellation fee. 8 weeks later we received a short email to say they had looked into our complaint and found that we owed them the money for the cancellation fee. Since then my partner has been in contact several times with their complaints department. At the same time we have been continuously contacted by another department for the payment, annoyingly the amount we owe them in their emails continue to change and often include threats of passing our 'debt' onto a third party. We are currently making a formal complaint through the financial ombudsman and was assured by the person in Bewiser's complaints department that he would pass that information on so we are not continually being harassed for money so you can imagine our annoyances that we have been contacted 4 times in the last 2 days via phone (funny how no one can call to discuss your complaint but they are happy to phone you to take your money). Whether Bewiser are in the wrong or not the financial ombudsman will decide however just by the way this company have treated and continue to treat us and how rude and unhelpful all the staff we have spoken to have been means we will never recommend them and I for one will be happy to tell everyone I can how they treat their customers.”

Posted 7 years ago

“I first came across this be wiser on a comparison website, typed my details in correctly and they came up with a competitive quote so I gave them a ring. After reading through my details I was told that my quote was invalid as it was based on a full no claims bonus and I actually had 0 no claims. Thinking I'd made the mistake we spent ages on the phone getting much higher prices. The sales person was friendly but pushy. Eventually we got to a price with aviva, which I was told would mirror my wifes 8 years no claims bonus the following year if I did not make a claim in year one. Although it seemed like a good deal I was feeling pushed into buying now as the sales advisor had told me she was on the phone to aviva to get this good price and deal and that it could only be gauranteed if I bought whilst still on the phone. Feeling pushed I decided to think about it. I rang back later and was told that they could still do the same offer and it was a really good deal as although it was much more expensive than the competition, if I didn't make a claim in the first year then next year I would actually have 8 years no claims bonus as opposed to one. (no mention that I had to reniew with them). Seemed a good deal right! Well I bought it. The policy approached the end and I did get a renewal including the 8 years ncd but it was a very high price, almost as much as the first year so I went with someone else over £200 cheaper. Be wiser refused to send me proof of no claims until the policy lapsed, no worries. So the policy lapsed, my new policy with another insurer began and no proof of no claims arrived for several days. After badgering them I finally got the proof of no claims for not the 8 years I was expecting but just 1 year. On complaining I was told that I cannot take a mirrored ncd with me if I leave as I have not earned it. Although having looked into it I find that this is true, This is not what I was led to believe when taking out the policy and I feel conned. After having looked at my quote on the comparison website, I found that I had not initially made a mistake on no claims as I did clearly fill in the box as 0 ncb. Too late to cancel by then as there was an admin fee which wouldn't make it worth the bother so I lived with it. Knowing what I know now and reading other reviews I can see that it appears they try to entice you with a quote based on incorrect ncb, then miss sell policies by not explaining the details fully. They offer to give good no claims discount and do, however a no claims discount is a percentage off of the premium so they simply give a silly high quote and knock the discount off of that so that you still end up paying more. I feel totally conned and ripped off. I have gotten no where with complaining. It is now in the hands of the ombudsman but I expect they know legal loop holes around it so won't hold my breath. If they reply to this saying it has been resolved, it has not. I have had my final written response from them which states they have done nothing wrong and advises me to take it to the ombudsman if I am not happy so they must be pretty confident. Maybe they haven't done anything legally wrong but this is what happened and that's how I've been left so make up your own mind. Just check out online reviews for yourself before getting involved with these people. I wish I had. Lesson learned”

Posted 7 years ago

“Bought a car insurance worth of £1823.52 last month. After 28 days, I had to reject the car insured to the motor trader as it has several faults. Called to cancel my policy with Be Wiser and boom: I have to pay nearly £900 to have it canceled (paid a deposit of £392.62, one payment of £200.74 and now they demanding another nearly £300). Some amounts are in the cancellation policy but they are demanding 10% on "lose interest" which is nowhere in the policy. I definitely was NOT WISE when purchased this policy and even if some term are in the policy HOW CAN YOU CHARGE £900 FOR A 30 DAY POLICY???????? Be wise, read the T&C carefully and try to avoid them!!!”

Posted 7 years ago

“I paid car insurance in June for the year I was offered a new car They charged me £138 for change over That amount plus the years insurance already paid was way over the top for new car Quotes already given to me was £160 £180 £200 etc I've been robbed They had me over a barrel The woman said Why pay the insurance if you were changing your car I hadn't contemplated getting a new car at that time There are six of us with cars we will not be insured with you next year Or in any future years poor customer service”

Posted 7 years ago

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Be Wiser Insurance is rated 2.6 based on 317 reviews