Be Wiser Insurance Reviews

Name: Be Wiser Insurance
Rating: 2.55

2.6 Rating 327 Reviews

37 %

of reviewers recommend Be Wiser Insurance

Company Reviews

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Metrics

2.6

Based on 327 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Customer.Care@bewiser.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had to claim so cannot comment on this aspect of insurance.”

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(Car Insurance) - Posted 7 years ago

“Very poor company customer service was very. Bad nothing but hassle with them”

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(Van Insurance) - Posted 7 years ago

“I had a quote from them which i decided to accept, they took the money from my account, then rang me an said they couldnt insure me and still havent refunded my money. Ive phoned them twice to be told ill have to wait, which means i dont have the funds to go with another company and im without a vehicle.”

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Posted 7 years ago

We apologise for the concerns you have raised in your review. Please could you contact us and we will endeavour to resolve the matter with you. Kind Regards, Hannah

Posted 7 years ago

“Do not insure with this company I moved 9 miles and told them of the change. They doubled my premium. My 17 year old son was paying less for his car than me at the same address. I asked how they can justify it. No answer so now they've employed bully boy debt collectors to harass me because I changed my policy to a company that isn't ripping me off. Do not use be wiser! I'm going to be very vocal on social media about them to lose them as much business as possible as they are making my life a misery”

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Posted 7 years ago

We would like to apologise for the concerns you have raised in your review. Could you please make contact with us and we will look to resolve the matter with you. Kind Regards, Hannah

Posted 7 years ago

“Quoted me £10151 for a year's insurance for an 11 year old car!! Beyond ludicrous. Who on earth would take out a £10k policy on a car worth £800??!!”

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Posted 7 years ago

We apologise for the concerns you have raised in your review. Please could you make contact with us and we can look to resolve this matter with you. Kind Regards, Hannah

Posted 7 years ago

“Disgraceful service. As,they have decided to cancel a fully paid policy, that was paid in full well before,it should have been. And refuse to answer any emails regarding this matter. Ombudsman for them.”

Helpful Report

Posted 7 years ago

We apologise for the concerns you have raised in your review. Could you please make contact with us so we can endeavour to resolve the matter for you. Kind Regards, Hannah

Posted 7 years ago

We apologise for the concerns you have raised in your review. Could you please make contact with us so we can endeavour to resolve the matter for you. Kind Regards, Hannah

Posted 7 years ago

We would like to apologise for the concerns you have raised in your review. Would you please contact us so that we can resolve the matter with you. Kind Regards, Hannah

Posted 7 years ago

“from day one last year they continually got policy schedule with wrong details,got a phone call for renewal 3 weeks ago ,up over 50% when i told them i would not renew and look elsewhere bloke was rude,l never received any renewal documents to confirm new price and no claims entitlement.absolutely useless company(broker),quoted direct with existing insurance AXA AND WAS £200 POUNDS CHEAPER THAN BE WISER quote”

Helpful Report

Posted 7 years ago

We would like to apologise for the concerns you have raised in your review. If you could make contact with us and we will look into resolving this matter for you. Kind Regards, Hannah

Posted 7 years ago

We would like to apologise for the concerns you have raised in your review. Could you please make contact with us and we will look to resolve this with you. Kind Regards, Hannah

Posted 7 years ago

“Beware if you get quotes through a compare site....insure wiser will call you and try and sell you your cheapest quote for more money!!!! They tried to add £100 to my cheapest quote by giving me a managers special deal. Must be illegal, and if they play games like that when your signing up with them, what are they like if you need to claim?.... dont touch them.”

Helpful Report

Posted 7 years ago

We apologise for the concerns you have raised in your review. Could you please make contact with us so we can endeavour to resolve the matter for you. Kind Regards, Hannah

Posted 7 years ago

“The communication through phone must to be better and promptly.”

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(Car Insurance) - Posted 7 years ago

“They charged 600 pounds for a policy for a person with a provisional licence. At no point did they tell us the policy would automatically be cancelled when she had passed her test. Then they quoted 1700 to replace it and told me my refund after five months of a policy which cost 600 pounds was 40 pounds. They are sharks and liars”

Helpful Report

Posted 7 years ago

Thank you for taking the time to write this review. This has been assigned to one of our customer care advisors who will be in contact with you shortly. Kind regards, Hannah

Posted 7 years ago

“They lied about the cover on my car and left me uninsured for 2 weeks. Then they tried to hard sell me motorcycle insurance. The rudest most aggressive insurance company I have ever had the mispleasure of dealing with. Avoid at all costs”

Helpful Report

Posted 7 years ago

We would like to apologise for the concerns you have raised in your review and we would like to stress that you are under no obligation to purchase a policy from us. We apologise if you feel that this was the case, but this was not our intention. We can see that a full refund was provided to you as a resolution and we would like to thank you for your feedback. Kind regards, Hannah

Posted 7 years ago

“got a quote, paid deposit, received an email saying i had been declined and they had tried to contact me several times (they hadnt) i contacted asking why as i have been driving 18 years, no claims and no issues, they had no answer - stated money had been refunded (it hasnt) i can not take out another policy as they currently have my funds required to do this, insurance required for the morning so will look forward to calling these clowns again bright an early”

Helpful Report

Posted 7 years ago

Thank you for taking the time to provide us with your comments. We are sorry for the concerns you have raised and we can confirm that a refund was issued to you on the same day but we would like to thank you for your feedback. Kind regards, Hannah

Posted 7 years ago

“Have spent hours sat on hold for customer services, call back requests have not happened even though promised within 24 hours. Emails have not been answered. Cut off when the time had elapsed passed 7pm despite having been on hold for over 30 mins. Only got through to someone to help when I asked to be put through to cancellations! But even then the response they sent me did not answer the question...currently on hold again having been told a couple of minutes wait currently been waiting 20mins! Customer Services very poor dread to think how it would be if I needed to make a claim! Will not be renewing and would recommend avoiding like the plague!”

Helpful Report

Posted 8 years ago

“Avoid like the plaque. Told me insurance company wants to can my policy after 3 months insurance. Paid in full, no accidents or claims. Asked for reason, never answered saying it's up to Be Wiser to find me another policy, yeah at a price and start again with another 12 month policy. so they can charge their high fees. Mirrored 9 years no claims seems very much like the same stories on here. Think they do this to upset people so that the insured cancel their own policy so Be Wiser can charge you a cancellation fee. Don't fall into the traps, Get intouch directly with the insurance company and onbudsman. Insurance companies cannot cancel your insurance for no reason at all. They have entered into a 12 month contract with you and as long as you have provided all the necessary paper work and answered all the questions truthfully they cannot cancel. I have been driving for over 35 years & never had a policy cancelled. To me Be Wiser are out to con people - Like I said Avoid like the Plaque - worst broker I have come across”

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Posted 8 years ago

“Fraudulantely used my credit card and when I contacted them about it they gave me the run around. Have left with the police and will be reporting to gocompare. Avoid bewiser at all costs.”

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Posted 8 years ago

“If there was no stars I would award them this. Scam - do not believe anything they say and ensure you get everything in an email. They told me I had 9 years no claim discount as I have been driving for so many years. I explained that I had not been insured for years as I lived in London without a car. They told me no problem they were giving me the discount and not to worry. Absolutely terrible company. AVOID AVOID AVOID, AS THEY SAY PAY CHEAP PAY TWICE!”

Helpful Report

Posted 8 years ago

“This company does not honour the quotes it takes payment for through go compare. I paid in full for a policy (£1200) and was then asked to provide supporting documents. After providing these they then told me that the policy would cost £2100. This was not because of the documents but because of an accident I had already declared on go compare when I got the initial quote. Customer service representative told me that they don't take all the information into account on Go compare when giving a quote. So basically they ignored the accident when giving me the initial quote and then tried to charge me more by taking the accident into account afterwards. I just told them to keep there crap policy and took a full refund.”

Helpful Report

Posted 8 years ago

“Vehicle went into the back of me whilst I was stationary with handbrake on. Settlement and repairs seem to be going through smoothly.”

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(Car Insurance) - Posted 8 years ago

“Think well before you insure your car with them, they are cheater and will they will charge you a lot of money”

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Posted 8 years ago

“Xxxxxxxccccccccc”

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(Car Insurance) - Posted 8 years ago

Be Wiser Insurance is rated 2.6 based on 327 reviews