John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.66

1.7 Rating 433 Reviews

15 %

of reviewers recommend John Lewis Insurance

Company Reviews

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1.7

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 31st October 2024

Greyson

John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

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“Turns out your only insured until you try putting a claim in when you find out your not covered due to loophole or grey area ! Carpets and floor coverings are the grey are as " if your house was turned upside down only things that fall are covered " Where is that in john lewis insurance website?”

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Posted 3 years ago

“Not only is this guy EXTREMELY RUDE and VERY ARROGANT, he is also VERY DISHONEST!!! I will be reporting him to the Insurance Commissioner.”

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Posted 3 years ago

“Terrible - Their experts said the damage to my carpet was wear. Absolutely rubbish - included multiple photos disproving this. They also said the replacement cost was the same as the excess even though no one came to view the damage - remarkable? (Local firm quoted £1500 to replace the carpet, like for like). This was the first time I have ever made a claim in 25 years. Shocking - The insurance is not worth the paper its written on..... un-trustworthy.... and stay clear. Not the John Lewis of old.”

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Posted 3 years ago

“Absolutely appalling service, I recommend everyone to stay well clear of this company. I would say that they remind me of a bunch of cowboy builders but that would be an insult to cowboy builders. Home Insurance claim for freezer contents. It appears that the claims handlers are too lazy to answer the phone and when they do they cannot be bothered to do their jobs. Over to the Ombudsman!”

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Posted 3 years ago

“Dreadful. Avoid! Told me incorrectly to get a quote which I did and had to pay for a survey to identify the repairs needed and costings. Then told me they incorrectly advised me to do this and should have sent their own surveyor. Their surveyor dismissed new onset damage from a water leak from next door as 'condensation' despite photographic and video evidence to the contrary.”

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Posted 3 years ago

“I just purchased the gold cover for buildings and contents insurance from John Lewis. Everything seemed fine until after I paid and they sent the policy wording. The bottom line is that nothing is insured if I leave the house. I called the John Lewis representative and gave an example of the policy wording for Theft or attempted theft, here is states that you are not covered whilst your home is unoccupied. The example I gave was, so I go to do my grocery shopping and whilst I am out my home is Brocken into and I am burgled, John Lewis confirmed on the telephone that I would NOT be covered for any items stolen. What a scam. How many people can be short changed here is they do not carefully read the policy wording. I am left speechless with John Lewis that they provide this exceptionally poor service.”

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Posted 3 years ago

“Please avoid buying their insurance products at all cost. We have purchased the most comprehensive home and content insurance from them and the correct coverage for what we need. In April 2021 we had a terrible flood while we were away, and purely due to accidental breakage. I was intimidated over the phone and interrogated with acidic suspicion when I made a genuine claim. It took them three and half weeks just to accept liability, despite it being a very straightforward water damage claim. They initially advised us not to do anything to dry our property until they send their professional team, but they have been so slow that our house was going mouldy and we had to DIY something instead. Up to this date they have done absolutely nothing to dry our property, and still have not responded with a solid plan forward. I've had to chase them over every single step for the past 26 days and nothing helpful has been done yet apart from bureaucratic paperwork and pushing responsibilities around different departments. My physical and mental health suffered immensely just from dealing with them, and it should not have been such an unreasonably strenuous process. The fact that there's still so much uncertainly in how they behave and possibly a long struggle until our claim is resolved is extremely saddening.”

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Posted 4 years ago

“The worst service you could ever get! They will try anyway to get out of paying for your loss. unfortunatley dealing with the awful people involved is more stressful than the event you are claiming for. If i could score minus 10 i would. Unfortunatley John Lewis has lost its customer care !”

Helpful Report

Posted 4 years ago

“Avoid this company by all means. I have had buildings and contents insurance from John Lewis Insurance for a few years now. It's not a cheap one and we originally took it out relying on some positive reviews. I really regret it. Dealing with JLI has been a nightmare. We have raised a couple of claims due to water ingress. An intimidating surveyor came around and dismissed the claims as not covered by our policy. We had to pay over £500 for an independent report which confirmed the surveyors conclusions were wrong. On the back of that we raised an internal complaint with JLI, and still have not heard back from them almost 3 months after. I had to take it to the financial ombudsman for review and waiting for the outcome. A couple of months we had to make another claim under our insurance policy. I personally spoke to at least 10 people explaining to each of them what our issue was and what we wanted to get from JLI. I spent hours on the phone and at some point broke into tears. Going through the home emergency with two young kids and having to deal with useless customer service of your insurance company was not fun. Eventually 3 months after I first spoke to them of the issue and 3 grand out of pocket I still have not heard from JLI. They don't return calls or emails. They never stick to their timeframes and any promises to revert to you are a simple puff. This company has caused us lots of anxiety and stress and i would very much recommend that you don't use them.”

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Posted 4 years ago

“Rubbish. I an account holder of the JL credit card and shop regularly at their stores. I received a leaflet "Introducing a new type of home insurance", so I applied. I wasted an hour of my life filling in the application to be told that they couldn't insure me. No reason. No explanation. Absolutely useless!”

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Posted 4 years ago

“refused online quote for home insurance because new provider having previously been a non-claiming customer for 9 years no reasons could be given.”

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Posted 4 years ago

“I would rate as zero if this was possible. A shoddy customer service who try to their utmost to get out of every claim. If they cannot manage to, their inspectors will find a way. So far in the last 12 months I have been declined on 3 claims-all of which have been described as covered under the terms and conditions.”

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Posted 4 years ago

“The permium for our policy started off very reasonable and the policy was comprehensive but every year the policy increased and the policy benefits reduced”

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Posted 4 years ago

“John Lewis online system refused to quote, I completed online quote twice to make sure I hadn’t made a mistake. I phoned JLI , they said we have in February 2021 taken out a new policy provider headed by Munich Re. and are at present refining these house insurance products. But we can’t offer you insurance at present. How then does J.Lewis get a Defaqto 5 star grading?”

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Posted 4 years ago

“Still trying, after 2 days, to retrieve an online home insurance quote. Website not responding. Telephone service is just as bad - over 30 minute wait on 2 occasions. What is happening to customer service at JL?”

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Posted 4 years ago

“We had the plus contents insurance policy. We were burgled and it turns out that we were underinsured. The policy was voided by the insurer. THe insurer was doing everything they could to get out of the claim. We can not recommend this insurer. It is almost like a scam.”

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Posted 4 years ago

“Had a simple water leak but took two visits from the call out team, after lots of phoning to get someone out. Inspection hole cut into kitchen ceiling and over a week later still no phone call to arrange fixing the hole not even a call to find out if it’s fixed or not. This has been the worst customer service experience I have ever had ... not what I expected from John Lewis who I normally would recommend to any one. Very disappointed... they just sent me a renewal as well! Don’t think so JL, sorry but another company will be getting my premium this time!”

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Posted 4 years ago

“Conned into paying a premium top up on my insurance. Still waiting for Financial Services Ombudsmen to get to the bottom of it. 3 yrs and no one will answer questions straight.”

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Posted 4 years ago

“Six years ago I purchased John Lewis home and buildings insurance and the premiums go up considerably each year despite no claims. This year I having received a quote for £540 pa decided to call it a day and go elsewhere. I chose John Lewis insurance as I thought even though it’s more expensive I felt reassured by the John Lewis reputation for customer service. Thank goodness I decided to leave as reading the nightmare reviews on here my feelings of reassurance were all an illusion. I spent about ten minutes on Confused website to get alternative quotes and was shocked that most of the quotes were half the price and even the more expensive ‘premier’ policy quotes were around £360. Do yourself a favour and spend ten minutes shopping around. It’s very sad that a once great brand puts its name on services that are so bad. I nearly bought some flowers from Waitrose florist website the other day again due to the brand name. The flowers looked amazing but it seemed very strange there were no customer reviews so I Googled reviews separately and they’re on an independent review website and they were truly awful...practically every single review a one star. Truly disappointing the company’s name is going down the drain.”

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Posted 4 years ago

“Horrible standard recorded phone message got through to an unimpressive call centre operator who could only take a message and no call received after two days, On line service down for technical reasons. Only wanted a quote for home insurance. If its that difficult what would it be like making a claim. Called again and no effort made to take my detils for a priority call back! They used to be good at home insurance but now they have tied up with Hood insurance and Sedgwick it seems a shambles; no John Lewis values evident here!”

Helpful Report

Posted 4 years ago

John Lewis Insurance is rated 1.7 based on 433 reviews