Carole Nash Reviews

Name: Carole Nash
Rating: 1.66

1.7 Rating 404 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

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Metrics

1.7

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Carole Nash 1 star review on 5th December 2025

Daniel

Carole Nash 5 star review on 11th October 2025

Joihjn

Carole Nash 1 star review on 21st September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

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“Good communication. Spoke clearly and proficiently.”

Helpful Report

Posted 3 years ago

“When I took the policy out I was told it covered breakdown cover. I subsequently found ouf it didnt. When I came to renew they wanted £81.00 for a 60 year old man on a twist and go LML 125cc scooter with full no claims and no accidents or convictions. Pljs, I have been driving since the 1980's too. Everyone else offered more coverage for between £59.00 and £61.00. On the renewal is said call us if you get a lower quotation and I did. The guy said he couldent lower their quote of £81.00 unless I decreased the policy coverage. I told them not to renew. Bye bye Carole Nash...”

Helpful Report

Posted 3 years ago

“Why can`t you have a negative star rating for this company? I cannot understand why carole nash are still in business,they have got to be one of the most appalling mis managed insurance companies in this country,in my opinion.Having spent nearly three hours on the phone to simply transfer cover from one bike to another,they then contacted me re an "urgent matter".Another hour on the the phone and they do not know why they sent the letter.WHAT!!!!!! It is time this company was closed down.They are totally incompetent.”

Helpful Report

Posted 3 years ago

“Absolute shambles of a company. Emailed within 14 days to cancel my policy, no reply. Tried to get through on the phones on several occasions only to have the phone put down on me when i got through. Now managed to get through after the 14 day cooling off period only to be told the insurance policy i tried to cancel will cost me upwards of £130.00, shocking. To make things worse, the chap i spoke to (agent id 162052) had absolutely no clue what the policy document they send says or the terms of that document, a aptly perfect representation of this company.”

Helpful Report

Posted 3 years ago

“Always reliable and there for you when you need them.”

Helpful Report

Posted 3 years ago

“Got bike pinched locked bike mind you.RIpped off RIPPED OFF RIPPED OFF RIPPED OFF NEVER GET INSURANCE OFF CAROL NASH .!!!!!BE AWARE PEOPLE BAD COMPANY CAROL NASH INSURANCE!!!!!”

Helpful Report

Posted 3 years ago

“Good morning, buddy. I hope you're well and had a good weekend. All good mind. Could you order some shops and put new shots on the silver scooter, please as with the new engine it won't handle well with the standard shocks.”

Helpful Report

Posted 3 years ago

“E U breakdown assistance from carol nash. I collapsed while on a motorcycle tour of Norway, air lifted to hospital suspected heart attack, also cracked and bruised ribs due to CPR. I contacted carol nash to see if they could assist with the repatriation of my motorcycle , as I was unfit to ride it. I was told your motorcycle hasn't broken down we can't assist with this problem. Flabbergasted. I can only assume it would be the same if your vehicle was involved in an accident.”

Helpful Report

Posted 3 years ago

“Money taken from my account for a vehicle I sold over a year ago will not be getting refunded. Please learn by my experience flashman1812@gmail.com”

Helpful Report

Posted 3 years ago

“Really terrible customer service, cancelled my insurance over a month ago and received a copy of my no claims along with a letter to say sorry you are not renewing. Only to be chased by premium credit 6 weeks later for the direct debit and told it needs to be paid otherwise a black mark will be put on my credit file. Have now spent the afternoon trying to sort being passed to teams within the group…. Absolutely terrible service, terrible attitude and will 100% definitely not use again. Be warned - stay clear”

Helpful Report

Posted 3 years ago

“Appauling customer service, over charging for cancellations and policy changes, even member of staff was shocked when he worked out my new monthly payments after removing one bike from my policy”

Helpful Report

Posted 3 years ago

“They couldn't care less and lied about writing to me texting me”

Helpful Report

Posted 3 years ago

“Gave me an hour's notice to pay the £23.00 outstanding for a vehicle change. Hung on the phone for ages and gave up. Tried 90 minutes later and they'd cancelled it and charged me a chunk for doing it. Used to be good, they are terrible now”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COST”

Helpful Report

Posted 3 years ago

“This company is one of biggest rip off in UK. Their cancellation is massive. My advice is avoid li. Look for other reputable insurance companies.”

Helpful Report

Posted 3 years ago

“Despite being on the phone for an hour twice they couldn't give me a quote.Computer issues.....waited as promised for a call back. Surprise surprise. Nothing. Used to be a great company.gone right down the drain. Had been a customer for 10 years.”

Helpful Report

Posted 3 years ago

“Quick and easy application with instant approval. Cost effective with low monthly payments”

Helpful Report

Posted 3 years ago

“Harley Davidson agreed value insurance underwritin by CNash sent payment within 8 days following a no fault accident. Impressive for sure. Full leather cover paid out. Very helpful staff”

Helpful Report

Posted 3 years ago

“Cancelled my policy with them as could not manage to speak to any one on the phone cancelation fee is £66.00 I will pay this but they are hounding me emails texts the lot disgraceful”

Helpful Report

Posted 3 years ago

“the company auto renew without consent then said I have e signed documents. This was not the case. I went to cancel the policy as I sold the bike and they said I couldn't cancel without paying £140.00 to leave. If I didn't do this the policy would continue and if the new owner of the sold bike could claim and we would liable for paying. joke”

Helpful Report

Posted 3 years ago

Carole Nash is rated 1.7 based on 404 reviews