Carole Nash Reviews

Name: Carole Nash
Rating: 1.66

1.7 Rating 393 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

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Metrics

1.7

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

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“Would give minus stars if I could. Had insurance for motorbike, valuation of £700. Motorcycle was stolen, when I called up to make a claim, I was told that there was a £550 excess, I would have to pay a further £500 to cancel the policy, plus all the premiums for the 12 months period. The other option I was given was to cancel the policy and pay a £500 charge, eventually I was offered a £1.70 yes £1.70 refund if I paid the next direct debit instalment. I've had to cancel my insurance claim, and the insurance policy. They are now chasing me for a load of debt and I don't have my motorcycle. Absolute disgusting insurance company, scammers rip off merchants avoid at all costs”

Helpful Report

Posted 6 months ago

“Hey, listen to this. I paid a deposit on motor insurance for it to start in a month, but for unforeseen reason, I cancelled it a few hours later and asked for my deposit to be returned. They refused due to their costs. What costs are they exactly? There aren't any! What disgraceful business ethics. You are warned, steer clear of Carole Nash Insurance!”

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Posted 7 months ago

“I would give it 0 but there is no 0 trying to speak to someone is impossible when you get someone its in South Africa,, they don't understand dim witted probably scammers,, and they give you a quote for car insurance 2 weeks later olits treble, stay away from them”

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Posted 7 months ago

“Terrible customer service. The person kept moving away from the line. I felt bad that I kept asking him to talk into the line but I couldn't hear what he was saying. Really hard work trying to cancel the policy.”

Helpful Report

Posted 7 months ago

“Quite disgraceful and appalling customer service. Transferred to this firm w.e.f. 1 October. Three days earlier I returned from holiday to find a letter warning me of an alleged discrepancy in my online application, and that the policy would be cancelled if I didn't contact them immediately. I did so on 30 September; the problem was swiftly resolved: apparently confusion had arisen over two similar names. I was assured that I could ignore the above warning letter. I asked for an email confirming there was no problem with my policy; it has still not arrived, despite my having repeatedly requested this by email. Today, 9 October, I have had to phone asking to speak to a manger. After a long wait, I was told they were "in a meeting." Tomorrow I need to use the car; but I still await written confirmation that I can ignore the warning hat the policy could be cancelled tomorrow. No email from them and no phone call from a manager. Utter lack of empathy with the concerns and worries of a new customer.”

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Posted 7 months ago

“If I could give - stars I would. Worst company ever. Ignored my request to cancel renewal and went ahead taking payment from my bank. Said I never told them but I had email proof when I showed this I was told not to email again and they must deal with me over phone. Worst company ever and that’s the short story”

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Posted 7 months ago

“We were sent a renewal letter for our car insurance and surprisingly it was lower than last year's premium, how refreshing that an insurance company wants to keep their customers.”

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Posted 8 months ago

“Asked this company for a quote on a different vehicle it was triple based on a comparison website. When it came to cancelling policy which I had only been with for 2 months. They had me on hold for 20 mins. Then asked for a £50 cancelation charge and over £200 costs. I had never made a claim on the policy. I have left it with the complaints department. I will be taking this to the financial ombudsman . In 30 yrs of insuring my cars I have never come across a company like this one. AVOID AT ALL COSTS.!”

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Posted 8 months ago

“I called carol nash re my motorbike policy and the service was absolutely fantastic the girl who helped me went above and beyond to help me I’d recommend carol nash every time fantastic service 5 star”

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Posted 9 months ago

“In the past, I was with Liverpool Victoria but changed to Carol Nash for a slightly better quote. However - Liverpool Victoria always allowed me to use my car to occasionally help at the local hospice, to take daycare patients home after treatment - not so with Carol Nash. I called the helpline, and a heavily accented lady told me I would need to pay an extra £60 on my policy. Heartless.”

Helpful Report

Posted 9 months ago

“Anybody who is thinking of insuring their vehicle with Carol Nash insurance just a note. I do a small amount of voluntary work for the Hospice in Manchester taking patients from the centre back home, Carol Nash insurance company have told me they want £60 extra on my policy to do that despite the fact that the work is voluntary and unpaid. Previously, I was with Liverpool Victoria who never had a problem they said yes as long as you’re not paid that’s been fine, however Carol Nash Motor insurer wants £60 for me to do that it’s no more than a couple of miles once a week shame on them, absolute shame on them.”

Helpful Report

Posted 9 months ago

“They took money without consent. No paperwork, horrendous customer service. EVERYTHING is wrong with this shoddy company....AVOID.”

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Posted 9 months ago

“No need to speak to anime everything can be done online efficiently”

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Posted 9 months ago

“Possibly the worst insurance company ever.I took out a van insurance with them they asked for proof of licenses which I sent via e mail , they then cancelled my insurance and sent me a txt message 2 days later, so I had been driving with no insurance for two days when I finally got to speak to someone who I could understand they said they hadn’t received my e mail but upon checking they had and kept half of the premium. My advice is do not use this company.”

Helpful Report

Posted 9 months ago

“Rip off prices, bad customer service... think I'm going to cancel and go elsewhere however I've seen they charge yet again a ridiculous rip off price for this... This insurance had to he one of the worst insurances I've ever had the misfortune to deal with. AVOID LIKE THE PLAGUE!!!!!”

Helpful Report

Posted 10 months ago

“I'd personally avoid this company I've notnhad a bad experience because inwas warned before hand...no matter what the situation there small firm building there money they will not pay out under any circumstances..if you feel the need to go with this terrible firm I would advise against.. they pay themselves well and the staff are paid peanuts. I just gotna quote it was reasonable I'm not taken them up on there offer because next year there take what they want in renewals and hope u don't notice.. terrible customer services and 4 times out of 10 the take your money and cancell your policy.. reviews are 1 star and now I know why...keep up with the 1 star focus”

Helpful Report

Posted 10 months ago

“Got an email telling me my policy was due for renewal but no quote included. Email said I could chat but no such service visible on website. Attempted to register in order to find my renewal quote but system doesn’t recognise the policy number from my original documents. I don’t want to talk on the phone so that’s me gone elsewhere. Earlier this year, I changed cars (VW Golf for Ford Fiesta so no obvious difference) and it cost me £75. It would have cost £150 but the guy agreed to waive the admin charge. He was clearly used to that as he offered it pretty quickly. And, of course, it would have cost me to cancel the policy. Dubious practices and impossible communications. If you ever have to make a claim, it might be made rather difficult for you.”

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Posted 10 months ago

“After having some problems from my old insurance company I can only send my gratitude to Deborah Stagg at Carole Nash. Stayed calm dealing with a very stressed out me and getting my insurance sorted quickly and efficiently. Thank you so much. Would highly recommend 👌”

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Posted 10 months ago

“They renewed my insurance without first giving me a quote and took £660 ( which is almost doubled last year) 6 days before my renewal date and now I have to wait 3-10 days to get my money back, as i won't be renewing my insurance, Other companies give you a quote 10/14 days before renewals, never had this problem in over 40 years of driving, Now to wait and see how long to getting my money back”

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Posted 10 months ago

“Terrible company. They don't communicate with each other. I moved house 7 miles up the road. My policy went from around £250 a year to £1105. Then I had to pay £50 to leave them. Since, I've had a letter every month to tell me to pay the £50 or they'll take it out of my account. "We still your bank details you know" The letter says. I've already paid it! What a bunch of muppets !!!! AVOID AVOID AVOID!”

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Posted 10 months ago

Carole Nash is rated 1.7 based on 393 reviews