Carole Nash Reviews

Name: Carole Nash
Rating: 1.65

1.7 Rating 394 Reviews

15 %

of reviewers recommend Carole Nash

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1.7

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

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“An utterly incompetent company who don’t care. Avoid like the plague.    My vehicle was insured with them and due for renewal this month. I contacted them on the 9th January to make a small change to my terms and to confirm that my insurance would carry over. Their member confirmed that it would carry over. Thirteen days later I’m out driving and receive an email from them saying that my insurance had now ended. I obviously immediately contacted them to alert them to their error. They basically said that ok we’ll do you another quote because the carry over policy had not been activated. They quoted me £230 more for their error and flatly refused to do anything about it other than raise a complaint ! I asked what was I supposed to do in the meantime, buy a bike ! At this point they offered me nothing, no offer to insure my vehicle for a day so I could legally get home, nothing, ziltch. Imagine the consequences if I’d been involved in an accident, police, possible loss of license, penal insurance penalties for years to come, my insurance would have been nullified leaving me with all the costs.    I simply cannot tell you how much I despise this company who are willing to put their customers at extreme risk and offer nothing in return. Good companies when they make a mistake own up and sort it out, don’t expect any of that from Carole Nash.   Policy number GDCCA03378428.”

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Posted 1 year ago

“Silly people quote 1400 for convertable second car 3000miles a year 50pence a mile please dont waste your time Can not get rid of the one star.”

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Posted 1 year ago

“Carole Nash are the worst insurance company I've ever experienced. They finance your insurance through close brothers finance. From that point onwards, close brothers message you and so does Carole nash but they dont communicate together so neither of them know what is going on. You can Express your concerns with Carole nash and the rep will ignore you and put you in a complaints process. The complaints team will then send a really long response weeks later taking no responsibility, giving all the excuses under the sun, blaming you, not upholding your complaint and telling you to write to someone else who also doesnt care. For this reason avoid Carole nash is my advice unless you want really stressful insurance cover.”

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Posted 1 year ago

“My car insurance renewal has gone up over 100%. Rang the company to see what they could do. They were not interested. Goodbye Carol Nash!”

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Posted 1 year ago

“Omg £200 for the year had poli ey for 2 months and needed to an el because they wouldn't insure me on my car and they want £100 to cancel it .!!!!!!!”

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Posted 1 year ago

“Didn't cancel policy on old bike and took a 100 pounds out for something I didn't ask to be renewed. Poor customer service and kept being transferred to different people. Avoid like the plague. I wish I'd haveread these reviews first.”

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Posted 1 year ago

“Just got insured got no confirmation at all and paid in full hope this is not a scam”

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Posted 1 year ago

“I was trying to get an insurance quote, with this company for 39 minutes on the phone with a lady, who did not enunciate very well, then silence, for 7 minutes I waited for her to respond that was 46 minutes of my time wasted, Not impressed I tried to call back and pick up the conversation, but that is not possible no wonder this company is getting such a bad rating. one to avoid in my opinion.”

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Posted 1 year ago

“I will never in the future be using this company again for any insurance or would I recommend them to anyone. After receiving my car renewal police to find that the price had nearly trebled in cost and no claims or convictions within the policy term I found this disgusting!!!! However I found another company insuring me for less that Nash did the previous year!!! I know this fluctuation can happen in the insurance world, but the bit that really annoyed me was to cancel my policy I spent nearly 2 hours and 30 mins on the phone and still no one answered my call this is not acceptable for any company to have there customers waiting this long!!! However when I hung up a pressed option to take out a policy with you guys the call was answered within a 1 minute time scale !!!!! It seems you guys are happy to take policy’s on but are not so keen on speaking to your exsisiting customers who would like to cancel policy they have with yous!!! In the end I was able to cancel my policy by live chat……. Maybe you guys just don’t have time to speak to exsisting customers as they are leaving anyways ……….. Avoid this company at all costs DO NOT USE !!!!!!”

Helpful Report

Posted 1 year ago

“Had multi bike policy for 4 years without any claims or any problems 1 month before 5th year renewal got text saying they wouldn't be renewing my policy, no explanation! Phoned them and was told they don't do multi bike insurance anymore. I did a quote for multi bike insurance on a comparison site and guess who quoted? Yep,Carole Nash,so obviously lying and I believe the reason they cancelled was because I turned 70 just before they cancelled. Insured through Adrian flux for 3 bikes without any problem highly recommend Adrian flux”

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Posted 1 year ago

“Bought a new car 4 months into a policy. New car was in the same insurance group as my old one but they wanted 5 times the amount for the new one, over £1200. I'd had no claims or any changes. Obviously an unrealistic quote but to cancel is £103. Outrageous, they've got you over a barrel either way, i would not recommend this company”

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Posted 1 year ago

“Avoid like the plague!!! I only wish I’d read these reviews before I took out car insurance with Carole Nash. absolutely clueless or diss interested call centre staff. Told my insurance was being cancelled after a month I needed to find another insurer. They didn’t cancel my policy and took more money from my account! Thankfully, I managed to speak to a member of staff who seemed to know what he was doing, and I’m now awaiting a refund. Absolute Cowboys! How they are still trading I will never know after reading all these reviews.!!”

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Posted 1 year ago

“Terrible company. Canceled my policy, told me by text and charged me for it. Imcompant call centre staff.”

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Posted 1 year ago

“Insurance renewal increase from £399 last year to £1270 this year. No claims. No changes. Crazy. Trying to call them to get proof of my No Claims Bonus and have been on hold now for 55 minutes and they have still not answered the phone. Avoid.”

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Posted 1 year ago

“I just applied for van insurance with this bunch of cowboys. I’ve worked for the NHS for 20 years but they wanted proof, god knows why. So I asked what proof would you like? They said you could send us a payslip !! I asked the female if she would send me her payslip? ‘No’ she said, well why the hell would I send you mine. Honestly never heard of such nonsense, payslips are confidential, who the hell do they think they are.”

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Posted 1 year ago

“Absolutely appalling company! Complete rip off merchants who wanted me to pay virtually for my whole policy after cancelling after a month. Either massively incompetent or fraudulent!!”

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Posted 1 year ago

“£53 CHARGE TO CHANGE ADDRESS WHICH IS 1 MILE AWAY - WILL NOT BE RENEWING WITH THESE - RIP OFF”

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Posted 1 year ago

“I had a no fault road traffic accident on 28th April 2023. I still haven't paid the £1,800 damage to my car. I complained and was told my complaint was 'Unjustified' as all they can do is keep chasing the other party's insurance for the money. It's been 6 months now. I've never used Carol Nash for insurance before and needless to say I wouldn't ever use them again.”

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Posted 1 year ago

“Stay away from them. £96 they wanted for me to leave because I had a better deal with other insurance. They wanted to charge me triple of the price. I will never use them again.”

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Posted 1 year ago

“Telephones operator disinterested in my conversation about an improvement to my renewal of motor insurance. Take it or leave it. He is not fit for the job. Ive had a better quote. by £20. It would usually not bother me but his attitude was so bad i will move insurer.”

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Posted 1 year ago

Carole Nash is rated 1.7 based on 394 reviews