Carole Nash Reviews

Name: Carole Nash
Rating: 1.66

1.7 Rating 393 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

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Metrics

1.7

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“*GENUINELY STEER CLEAR* Appalled by this company today. Currently not insured with them but was looking for a two bike policy to commence on the 30/07/23, added to this i asked the question if i could add my brother in law who will be visiting from Australia for 3 days, the lady went into meltdown and cut me off, really, not once but twice with two seperate operators, the website purports all sorts of "can do's" but the reality is different. Shame on you carole Nash, you are not the bikers friend after all.”

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Posted 1 year ago

“I renewed my annual car policy with Carol Nash insurance on 6 May 2023, but then sold my vehicle 17 days later. My annual premium was £145. The amount that Carol Nash insurance charged me for the 17 days on cover was £149, which equates to an annual premium of £3,207. How can they justify charging this amount ? I am shocked and will never use this company again and my message is a warning to others who wish to cancel their policies and just how much Carol Nash Insurance may try and charge you.”

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Posted 1 year ago

“Just been on the phone with my son for a motorbike quote. Call lasted 35 minutes and didnt get anywhere. Was on hold numerous times and spoke to 3 individuals who seemed totally inept in what they where doing. Avoid, lots of professional insurers out there who are more competent”

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Posted 1 year ago

“Had a motorbike policy for a couple of months after renewal before I sold my bike. The renewal fee was £35 and cancelled fee was £40. So the insurance for 2 months has ended up costing me £100 - the premium wasn't much more than that! It was incredibly painful cancelling the policy. I had a letter asking me to call Autonet who couldn't deal with my request (they are part of the same group apparently). Then I got cutoff when speaking to someone who could help. Then it took 10 minutes for someone else to speak to me. All before I found out they've ripped me off with their unjustified fees. Oh, but it's in the policy wording so that makes it ok! I will not be using these people again. There's so much competition out there, I'd be amazed if Carole Nash survive!”

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Posted 1 year ago

“just Rubish”

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Posted 2 years ago

“Absolutely awful! Phoned for just a quote put on hold 3 times, 20 minutes of silly questions not even the reg number !! was told they won’t insure my sons bike until he’s done CBT he needs his bike to do the CBT so needs insurance! I just wanted a quote . Lady didn’t have a clue what she was doing then asked if I want to insure it in my name no!! Then asked if I have a policy with them…never after that shockingly rubbish service!!”

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Posted 2 years ago

“Avoid at all costs, I have never had an insurance company with so many hidden costs tried to cancel also after only 3 days and they want to charge £56 total rip off”

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Posted 2 years ago

“Carole Nash - Avoid at all cost, there are a lot better insurance companies to use which have online portals to make changes. Old style Carole Nash £35 a time Rip off.”

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Posted 2 years ago

“Having tried on numerous occasions to take out car insurance online, the system keeps crashing at the last minute, after putting in my bank details and card details, and tells me to ring them. Upon ringing, the advisor tells me I need to go through the whole quote again, which will take at least 30 minutes. I tried again the following evening and again, it won't let me take it out online and asks me to ring them, after I have provided all my payment details. As it is 9pm,their call centre is closed. I have wasted over 2 hours trying to get insurance and I am so fed up with trying, I will go to another company and pay more, as they are so infuriating.”

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Posted 2 years ago

“Pretty awful front end these days after being acquired a couple of years ago. Been a customer 23 years and based upon the policy products and my prior good experience I'd still give them a 3/5 but it used to be 5/5. Called them to day and it was shambolic. Their big sell was once a clear understanding of motorcycles. The policies still reflect this but the staff do not. I decided to stay there this year but will re-quote next year for the first time in those many years. I may stay though a few years back that was a "will". Don't dismiss but do shop around.”

Helpful Report

Posted 2 years ago

“Awfull hidden charges everywhere You can't get Manager on phone and they can't promise that manager will call back,,, Well now I know why they don't have online portal like every other insurer so that they can charge you fir any change you need to do,,, I'll not use them again,,,”

Helpful Report

Posted 2 years ago

“Paid £145 for car insurance policy - 13th Feb 2023- Due to mechancial failure car was scrapped. Cancelled insurance policy yesterday - have been charged a £50 cancellation fee from Carole Nash and £32 plus IPTax from Covea Insurance plc . They add a cancellation fee to the insurance policy cancellation fee? MY TOTAL REFUND for the car policy which was held for 1 month is £9.16!! I think this is extortion !!”

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Posted 2 years ago

“Customer service was awful, hidden charges for everything. Definitely would not use Carole Nash again. Asked to speak to a manager and was told they can't promise a manager will even call me back and they are not around at the moment. Rip off merchants”

Helpful Report

Posted 2 years ago

“Scammers. We took out a policy for a car we were buying but the purchase fell through a day after so we phoned to cancel the policy as never actually even received the car. They charged us £25 for having the policy for ONE day! Very rude and argumentative on the phone too. All normal, reputable companies offer 14 days cooling off period so that the customers feel respected when things like car sales fall through and not feel that companies like Carole Nash are there just to take your money and make you feel insignificant. We are clearly never going to be doing business with this company ever again.”

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Posted 2 years ago

“Woeful company, cancelled my insurance without being notified. Very cheap but very poor, dear oh dear.......🤦‍♀️”

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Posted 2 years ago

“Seem to need investigation... have canx my d/d ... BE VERY CAREFULL”

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Posted 2 years ago

“Avoid.... avoid... too busy LOL to help.”

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Posted 2 years ago

“Been with them a lot of years ! Quoted £3500 last year , got it down to £500 two bikes and a car ! This year no renewal letter rung them twice ! I gave up and went else where ! When I asked for proof of NCB the guy from carol Nash said hope you come back next year ?????? What a rubbish company ! Got toobig????? Please carol Nash don’t reply to my comment”

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Posted 2 years ago

“As most of the other reviewers have mentioned, the worst insurance company I have ever used? 3 weeks cover cost £142, If you are ever likely to change anything on your policy don’t bother with these thief’s, AVOID.”

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Posted 2 years ago

“I was insured with them (for my car) 18 hours...18 HOURS before they text me to say that, with my old insurer, they had a "fault" claim for when my car windows were smashed by vandals - and which had not affected my NCD of 4 years. Due to this they wanted to change my policy and add an EXTRA £201; increasing my policy to just over £400 - 110%! Obviously I wasn't going to accept that, so i just said cancel & I'd look elsewhere. That is when they mentioned the dreaded "admin fee" of £25. I'd been insured (technically not been insured) for less than ONE DAY; during which THEY had changed my contract with them, not the other way round. Despite my protests and insisting they take no more money from me (I'd already paid a £19 deposit - which of course I was never going to see again) they were not moving! Pure, utter, greed! Insurance highway men! Avoid like the plague. Awful company!”

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Posted 2 years ago

Carole Nash is rated 1.7 based on 393 reviews