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Carole Nash Reviews

1.7 Rating 343 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

1.7

Based on 343 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

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“I have had policies with Carole Nash… I have had policies with Carole Nash for decades, but on finally selling my last motorcycle, I called them to do the right thing and advise them that I was cancelling the policy. BIG MISTAKE They charged me MORE to cancel it than I was owed! Now I know insurance companies have a lot of shady stuff, exclusion clauses, additional charges etc. but this felt like grabbing a "final pound of flesh" as I went out the door. I can't do much about it, other than warn others to 'think very carefully before cancelling a policy... it could... amazingly, cost you more than they owe you!"”

Posted 4 years ago

“Took policy out 1 month ago £52 .tryed to change bike they wanted £37 to change.when I said cancel,they wanted£20 on top.i complained asked for his name he said cory king.very bad company.do not use.once was a good company.”

Posted 4 years ago

“NHS KEY WORKER CANT GET TO WORK DUE TO INCOMPETENT STAFF AND POLICY BEEING CANCELLED I can not get to work today, I am a key worker and work for The NHS This reason below stated what has happened I have insurance with Carole Nash underwritten by Zenith Since the policy was taken Carole Nash have been asking me to supply Information for copies of driving licence, v5 document etc I have emailed this over to them 3 times - which I can prove I have done as i still have the emails . Yesterday the 29th May I received a letter dated the 19th May ( 10 days after it had been posted) from Carole Nash saying they are cancelling my insurance within 7 days due to not receiving documents they have asked for ! So my policy was cancelled 3 days before the letter arrived as the letter took 10 days from posting I can not get to work today Due to Carole Nash’s clerical error of not forwarding the emails over to zenith insurance. Obviously people working from home and not doing their job properly and not checking emails due to the excuse of covid !! And because of this I’ve had my insurance cancelled I can’t take out another insurance policy because I have to declare I have had insurance called, and if I do this my policy will treble in price. I shouldn’t have to declare my insurance has been cancelled because this isn’t my fault I’m totally stuck - I can’t afford to pay my insurance at treble the price !! Please could you investigate this ASAP I can give you exact dates and fines the emails we sent to Carole Nash I’ve also just spoken to Carole Nash and they have advised me that’s also Zenith will not insure my husband due to his job occupation as a brand consultant in retailing !! NOT ONCE - has anyone informed me of this and it doesn’t not say it on the letter I received yesterday !! This is very serious !! Like I said before I am a key working at a hospital and now because I live on a non bus route the nearest bus-stop is 5 miles away, I CAN NOT GO TO WORK TODAY OR TOMORROW OR UNTIL THIS GETS SORTED !! Which means I will BE LOSING £500 +++ in wages due to incompetence of your admin staff !! Please can you either get my policy re-Instated with my husband off the policy or at least remove the information for the database saying I’ve had insurance cancelled”

Posted 4 years ago

“Carol Nash????avoid in any way! They sold froud car police on my husband name! Case on going now! Police involved! Extremely rud stuff! Like other say half brain!”

Posted 4 years ago

“What's happened to Carol Nash? Used to be able to call and speak to someone who understood what you were insuring and had some kind of personality - but alas... no more! Brain dead call centre operators who I'm assuming have never insured anything in their lives. Called to discuss my renewal of £610 (Keep that figure in mind) that I received through the post - Found quotes online for over £100 cheaper with less excess and including more perks (like breakdown, helmet/leathers cover) so thought I'd give them a go at price matching. Called up, spent 20 mins listening to some guy drone on at me about what kind of cover I already have, and what my individual excesses are for different types of claims, then reconfirming what my details are, and checking when my renewal was due for the 7th time... He finally went off to get my more competitive quote and came back with a grand total of £867???? I'm all for the £250 price change but that's going the wrong way! Asked him to explain why it has gone up with no change apart from a years extra no claims, could he answer? Nope. Explained my other quote to him, tried to find a manager then said he couldn't make my renewal any cheaper... waste of time doesn't cover it. Come on CN, sort it out! You've lost me, my dad who was with you for over 12 years, and judging by these reviews... a LOT of others too.”

Posted 4 years ago

“What has happened to Carol Nash??? Every time you called up, you used to be able to speak to someone with half a brain cell who actually understood what you were insuring... but alas... no more! Got my insurance renewal through at £610 for the year, found a cheaper quote with Bikesure for over £100 cheaper (or £300 cheaper with MCE but not touching them with a barge pole) with less excess, including Helmet/leathers cover, Personal Accident, motor legal and breakdown so called CN to try get them to match it or reduce theirs a bit. 20 mins of a guy slowly telling me over and over what is included in the policy I already have with them, re-clarifying my personal information, telling me what my different excess' are for different things to come back with a new price of £867????!! I welcome the £250 change in policy price.. but that's going the wrong way! Explained the other quote I got, went to speak to a manager, came back and said the renewal quote is the cheapest he could get it anyway... Come on CN, sort it out. My Dad left you too after 12 years of insurance because of the 'new' pitiful customer service! See ya later!”

Posted 4 years ago

“Carole Nash Insurance. Easy and reasonably priced insurance But be very careful if you decide to sell or change your bike mid term Carole Nash will charge you a hefty fee to cancel your insurance”

Posted 4 years ago

“I've been with Carole Nash for years and have only just realised (after a chance discussion with a mate) that I've been getting ripped off. I stupidly hadn't really checked the renewals, which this year came in at £255. A quick check on the compare sites and I should be paying £75! To rub salt into the wounds, of the 25 quotes, the most expensive was Carole Nash - in at £180, so still £75 cheaper than my renewal! Just cancelled the insurance with them and would recommend everyone else does the same!!”

Posted 4 years ago

“Just to let everyone know, I've just left Carole Nash Insurance for ever. I'd been with them for decades, since I was a kid really. At the bike club, some scare stories were beginning to circulate, but I took no notice, I trusted Carole Nash. Silly Me. They hung me out to dry in northern France. Worse, they lied to me, openly lied to me, just a mile from the ferry port. Oh, the ferry company won't take broken down vehicles back to the UK. Over and over they demanded I have my vehicle taken to a local garage (that was shut) and go home by train, leaving my bike in France. I'm fully aware that in doing this, you can get charged exorbitant prices for repairs and storage, till you go back to pick your vehicle/bike up. I was repeatedly lied to, No, you can't take your broken down vehicle onto the ferry. Totally, Totally Untrue. Sounds like a scam to me, for sure. When Carole Nash did a half arsed enquiry into my complaints, they lied again. oh, sorry, we have no record of the calls between you and our French agents, no record of anyone saying to you that you had to leave your vehicle in France. One of their calls to me, and they were even calling me while we were at sea, said it was too expensive for them to repatriate me. Please take a look at all the negative reviews, this company is not what it was. I will never use them again.”

Posted 4 years ago

“Carole Nash used to be a really good insurance company, unfortunately the owner sold it. It is now part of Ardonagh Group. Now, even renewing is a horrible, horrible experience.”

Posted 4 years ago

“I renewed my insurance with Carole Nash in June 2019, confirmed payment made via my bank account as a single card transaction. Today I decided to start getting ready to get my classic car ready for Spring 2020, checked the Tax status but found out my vehicle is not shown on the (MID) as having any insurance at all. Not Happy Carole Nash as I drove my vehicle for 4 months last year with no insurance after you took my money.”

Posted 4 years ago

“sold my bike halfway through my year insurance, initial cost was only £60 and was told i would get a £20 refund...BUT, then then told me i still had to pay another £30 to cancel, this was due to them wanting £50 cancellation charge, so they kept the refund and demanded another £30 from me , six months insurance had now cost me £90, when it only cost £60 for the year. I phoned and asked for a bill showing on it what the payment was for, when i got the letter , it just said a shortfall in my insurance, i had paid in full for my insurance, so still waiting for a bill to show why i owe this money, In the meantime i have contacted the Financial ombudsman's office as ii dont think this is a fair charge.”

Posted 4 years ago

“Everything was going fine until I moved and had to change address. The insurance company cancelled my insurance because I don’t have a garage anymore. I had no problem with this. But Carole Nash trued to charge me £50 brokers cancellation fee. I didn’t see why I had to pay this as I never cancelled the policy. A two hour phone call still didn’t resolve this and was told a supervisor would ring me within 48hrs. This left my bike uninsured which if it was stolen in that time I would have got nothing. They didn’t ring back, I had to ring them. Got told nothing could be done until after the weekend. Anyway another half hour later I managed to break free from them and didn’t pay the cancellation fee. I will never use this company again. Absolutely useless.”

Posted 4 years ago

“Had a multi bike policy phoned to cancel a bike as I had sold it, renewed the policy only 20 days earlier at £370 and was told that the refund was only £40, that works out at £200 for twenty days cover as remaining bike only cost just over £120 for year, daylight robbery, customer service during the call to change above was dreadful, no help, no policy advice, had to call three times to get policy to be corrected, clearly once they have your money they will do everything they can to keep it, been with Carole Nash for years will never renew again.”

Posted 4 years ago

“Terrible insurance company had to ring up 4 times to say I was not renewing my policy after getting emails saying my policy is renewed. What the hell!!!”

Posted 4 years ago

“DO NOT INSURE A BIKE WITH CAROL NASH. Check all the below reviews. I am in the same predicament. Have insured a bike with them for 2 yrs. Renewed 3 months ago. Policy cost £50 . As small bike. I have 40 yrs ncb. I have changed bike so told them i would like to change the policy. All they are interested in is the funds. No customer service whatsoever. £50 cancelation fees. £22 alteration fees. I will have to pay them an extra £20 to cancel the policy and release my ncb to use on the bew bike. They used to be a good insurer years ago, but no way will i use them again. Will have some fun at next show sponsered by them as i warn prospective customers just what they are like. They also have added in extras you HAVE to have whather you want it or not.”

Posted 4 years ago

“Contacted Carole Nash insurance on 06/02/20 to insure road legal quad bike. Gave all relevant information and was told they would get back to me. I’m 61 years old, been driving since I was 17, had the bike 2 years never had a claim since driving! Also drove coaches during me life time, they never got back to me!! Avoid......”

Posted 4 years ago

“Acquired insurance policy last week still not received any documents asked on a number of occasions but nothing a bit concerned that I am even covered, funnily the money was taken immediately. I would recommend using other insurers than this one”

Posted 4 years ago

“Its a shame but as the reviews show they appear to have gone down hill in service (been with them for years on and off). £230 to insure my 650 vstrom great.After a month i renewed the bike to a newer 650 vstrom Carole nash wanted an additional £400!!! to change the bike over. I canceled the policy and after only a months insurance recieved £80 refund out of the £230 premium. Fingers well and truly burnt”

Posted 4 years ago

“my policy was around £200 pounds sold my bike after a month to get a car! so i tried to cancel it six months ago they wanted £125 for one month insurance cancelation fee total dog s h i t !!!!! called them today six months later after letting it run they still want 110 to cancel ......... do not go with this company !!!”

Posted 4 years ago

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Carole Nash is rated 1.7 based on 343 reviews