“Shockingly bad - verging on the fraudulent! When my policy was due for renewal they doubled the price then make it almost impossible to cancel. Yesterday they said they did not have enough people to take my call to cancel my policy and they would call me back. Did they? Did they hell. Surely this is something that can be reported to ombudsman somewhere - doubling the price and making it impossible to cancel. I would NEVER use such shysters again!”
“VERY POOR IS WITHOUT SAYING . THE LEFT HAND AS NOT GOT A CLUE WHAT THE RIGHT HAND IS DOING . THEIR UK CUSTOMER SERVICE IS IMPOSSIBLE TO GET THROUGH TO - AM - PM- WEEKENDS . SET ASIDE A GOOD HALF HOUR- 45 MINS JUST TO GET THROUGH . THIS WAS AS I DECIDED I MAY GET THROUGH A BIT QUICKER , IF I SELECTED OPTION 1 . A NEW CUSTOMER QUOTE . Kwik Fit use ageas , try going direct or elsewhere”
“I have just had a terrible experience with Quick Fit Insurance and would recommend everyone to avoid them at all cost.
I changed car two months before my policy renewal date and when phoning Kwik Fit Insurance with the new car details I mentioned that I had been asked to referee some kids football tournaments at different locations in the summer (after my renewal date) and if my policy would cover me as it was not a commute to a fixed place of work as stated on my existing policy document.
I was told my existing Kwit Fit car insurance policy wouldnt cover me and they tried to sell me a different policy with another insurance company which cost more than double what I was currently paying so I told them that I would not use my car to drive to the tournaments and stay with the policy I had. I then paid them their £30 administration charge and balance of premium to the end of the policy period by card in full to cover my new car.
Three weeks after this call, out of the blue, I received a letter stating that due to my high risk 'career' as a football referee, Kwik Fit Insurance had cancelled my car insurance policy and then today I received a threatening letter stating that I owe them money which they are taking automatically and if not paid they will instruct collection agencies!.
DO NOT BE FOOLED BY LOW CAR INSURANCE QUOTES FROM KWIK FIT INSURANCE! AVOID AT ALL COST! THEY WILL EXTRACT MORE MONEY FROM YOU IN ANY WAY THEY CAN!”
“Appalling experience. I have insured cars for 53 years and have never been treated like a criminal before. All correspondence to me was from their Fraud department and they nit picked every small detail. Every thing had to be double checked and I had to send original documents to them by recorded delivery as they would not accept copies by email!!! I would have cancelled but by the time they took trying to sort out the mess it was too late to get another company as my renewal date had expired.
I will definatley not re-insure with them again whatever the quote!!!”
“renewed policy without my agreement, policy doubled in price. Cancellation a hassle- still no refund after 3 weeks. Customer service shocking! Avoid.”
“Policy exceptionally high when changed vehicle which was more road worthy and Eco! Will be leaving as soon as policy up . Almost doubled in price monthly!”
“i would recomend kwik-fit insurance to my family and friends as they are helpful and polite they were patient when i swopped my insurance over as im partialy deaf and had to ask them to keep repeating themselves and very cheap”
“Really polite when took out car insurance in march 2015
Had to buy a bigger car later same year staff were helpful changed details over only went up by £5 a month Car insurance due for renewal soon i am going to consider kwikfit again .”
“Purchased motor breakdown cover on line. Received email saying I should log onto their web site to check the details as this is the only place I can get copies of the policy documents. Web site down for 3 hours. Then when I get on line the policy details are not recognised. Message asks me to call customer service. Hear recorded message saying they are carrying out training and I should call back another time. Useless, totally useless.”
