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Lancaster Insurance Reviews

1.9 Rating 220 Reviews

22 %

of reviewers recommend Lancaster Insurance

Company Reviews

1.9

Based on 220 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewals sent through with ridiculous increases. Only when I phoned up to query did they get back to reality or else I would have been conned out of the money. Disgusting! Once I had paid the money I asked the person at Lanc. Ins. if there was anything else to do. No came back the reply you are complete in every way. One day later I find they require on both cars classic"agreed valuations" pictures etc. again after only 12 months. All other Ins Co. will only require every 3/5 years. Lancaster Insurance is in the dark ages with miles and miles of admin etc. and nothing but time consuming grief on the customers part. They need to step into the 21st century. Will not renew again, dreadful company. For an Insurance Co thats attached to a car club like the M.G.O.C. a total disgrace. Should not be allowed to advertise in the Magazine.”

Posted 7 years ago

“Bought policy for car then they cancelled it from date of inception therefore policy did not exist. However refuse to refund deposit paid. The cancelled policy was for a motorbike where it was wrote of. Obviously cancelled policy. These are cowboys and I am currently reporting to financial ombudsman service”

Posted 7 years ago

“Oh my goodness!!! I had a policy after reading all the bad reviews I went for it and left a 5 star review. All the 1 star reviews said avoid... I should have listened. Now nearing end of policy they want 6 times more. I asked why and she said my 10 year old car is too NEW. I questioned her and she hung up. Disgraceful company and I will report to Ombudsman.”

Posted 7 years ago

“This is the worst Insurance Company that I have ever had.My bank did nother honour a direct debit because there was £6 short to meet the monthly premium. I called Lancaster the following day to pay the premium.They charged £20 extra for missing payment.Moreover they refused to update my policy to business insurance.This Company rips people off.I will definitely be cancelling after this.”

Posted 7 years ago

“the worst insurance I ever had, never again, they lost 1 year of my no claim bonus, they were rude and charging lots of extra fees - stay away from them”

Posted 7 years ago

“WARNING DO NOT USE THIS COMPANY 0 Stars in fact i want to talk about this first. Before my review they were 40 in which 24 of them being 1 star in fact the 2 star rating is much worse when you consider that you have put in 1 star reading these reviews i can clearly see that if we had the choice the ratings will be much much lower poss lessthan 1 so please dont make the same mistake as me when going on line do your reserch on them1 star is an joke. On a classic car insurance with Lancaster yes they do take all your years no claims off of you. Tryed to send documents to my phone, will only send proper documents through the post if you pay a further £4.50, Lancaster hide behind confusing emails and will not ring you when they did i still got nowhere they do not understand what are saying I found Lancaster compleatly unintelligant, they do not. respect the 14 day cooling off period I lost my job just before Christmas as they would not do anything to help me i cancelled the direct debit because they did not respect the cooling off period looks like i have to pay £45.05 can not pay this as only getting £7.58 a week so they are setting up a repayment plan of 10 pence a month yes you see right 10 PENCE a month discusting company also want me to ring them once a month to pay this worked out this will take 37.6 years to pay this off if i live that long i will be over 95 years old good chance i will be paying this still when i am 6 foot under IDIOTS. YOU HAVE BE WARNED DO NOT USE LANCASTER I have learnt from this i would now be going to A plan or Swinton worth paying a few quid more for a much better company. Its ok to go on line but dont just steam in when you see a cheap quote come through dont make the mistakes i did do your reserch on them look at there reviews page”

Posted 7 years ago

“On hold to customer service? Good luck! You will be on hold forever...................”

Posted 7 years ago

“Terrible service from Lancaster last night. Broke down 200 miles from home, called them, went through a half an hour phone call giving all my details and arranging pickup only to be passed between three people then told they couldn't confirm I was covered. Called me at 1200 today to confirm I was covered... Far too late as my wife and I were waiting for a train home after arranging our own repairs and sorting out a night accommodation and missing work today. Flabbergasted. Absolutely shocking service. I will be rearranging my insurance promptly this week.”

Posted 7 years ago

“They do not tell you when you take an agreed value policy out that it will cost you the same fee every year even though in the following years they do nothing for it. !! I will not be renewing .”

Posted 7 years ago

“High cancellation fees”

Posted 7 years ago

“cancelled policy after 3months due to my wife having a knee replacement and saab con was very unsuitable for her . ask if I could change vehicle told not possible with company and to cancel policy and start again . doing this I was charged an extra £105 to cancel plus could not transfer breakdown to another car and had to pay full year amount though only had 3 mths and not used . also threatened with debt collectors if not paid within 2 days as if post is that quick. although I paid up I feel ripped off and if they gave minus stars this firm would get it and very much deserve it . do not use /pay/deal with in any way possible .”

Posted 7 years ago

“Horrendous horrendous HORRENDOUS - ripped me off and cancelled my SLK insurance because I did not join the SLK owners club - I was a good customer as I have had my stag insured with them for over 10 years so yesterday I cancelled both - please avoid this company - look at mist of previous devises nearly all 1 star - please do not insure your car with these idiots -”

Posted 7 years ago

“So I sold my car after less than 2 months and was refunded £0. I was also told that this was due to theeir beneficence as they gave me a discount on the cancellation fee such that it should habe cost me more to cancel than to leave it to run the remaining 10 months. I had another dealing with them that I felt was unfair do I won't be using them again and I suggest you don't either.”

Posted 7 years ago

“This is a company that is untrustworthy! After some several months of argument through lengthy correspondence, I was eventually pledged a small refund. It is now more than a year since the promised refund and I still have nothing, other than a claim that payment was sent, but no proof provided, just an unknown name they claimed to have sent the payment to. I am unable to get any justice from this company as I am not financially flush enough to get justice. I strongly recommend that you avoid any form of dealings with this company. It could cost you dearly.”

Posted 7 years ago

“Had a policy one month and changed my car, they wanted nearly double for a cheaper car and when I cancelled they wanted £150 to cancel , awful staff with attitude problems and never respond when u email them , I will never use them again if they was the last car insurance on earth is sooner use a bike ????????”

Posted 7 years ago

“The policy looks cheap initially, however when I informed them I had sold my car the policy was cancelled and I had to pay a hefty cancellation charge - it would have been cheaper just to have let the policy run its course. They then threaten going to debt collectors if you don't pay up straight away. Will not be using them again.”

Posted 7 years ago

“Cancelled policy after barely 6hrs after I received the policy scheduled as I wasn't pleased with the wordings as I feel the policy wouldn't suit my need. Rang the customer service centre and spoke to an agent and also a team manager who resolved the issue. Both were really helpful. Wordings could have been clearer to enable people to make an informed decision on whether or not to take out policy. The cancellation fee was high but managed to come to an agreement for a much lower fee. I think its all down to approach we all take to get things resolved but ultimately pleased with the outcome.”

Posted 7 years ago

“Do not insure with this company . It had a mileage restriction on it that I was not made aware of. I payed in full before my other insurance ran out. I phoned and was told they only wanted my no claims bonus I ask is that all that needed yes was the reply. if I had known I would not of insured with these cowboys. plus I have 20 years no claim bonus but my previous insurer only will put 10 years on it. now they want more money even when I have 20 years. and to cancel will cost a fortune. well and truly stitched up.”

Posted 7 years ago

“Extortionate cancellation fee. Amounted to insurers time on risk plus Lancaster's 120% fee on top!”

Posted 7 years ago

“Dreadful service and ridiculous charges. Totally incompetent staff. To those who have cancelled and received no return premium, contact the actual insurers [Lancaster are only the brokers] and ask how much the refund due is. Then press Lancaster for settlement as they will have been credited with the return premium by the insurers. If they don't repay you, I would regard that as theft. Report to the Insurance Ombudsman AND ESPECIALLY to the Financial Conduct Authority who regulate Lancaster quoting their authorisation number which is on their site.”

Posted 7 years ago

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Lancaster Insurance is rated 1.9 based on 220 reviews