Lancaster Insurance Reviews

Name: Lancaster Insurance
Rating: 1.91

1.9 Rating 227 Reviews

22 %

of reviewers recommend Lancaster Insurance

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1.9

Based on 227 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't think about your insurance needs , all about the money , when I tried to get policy cancelled due to , wrong information given , I couldn't t get refund due to taken a month to get through to customer service , high demand calls then cuts you off !!! . Emailed service , will respond with 48 hours , no chance ,couldn't respond but they still send out policy emails !!! . Got less than half my money back , disgusting service , won't take responsibility for lack service”

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Posted 10 years ago

“I had to call this company three times today, each time waiting 20 minutes listening to a recorded message telling me how important my call was to them. I dialled another number within the company which was picked up; the operator said that they would get customer services to call me back. They did not call me back of course. The cost of insuring my classic car is £120 or so, of which £70 was the 'arrangement fee'. I use Lancaster because they are the 'preferred insurer' of the MG Owners Club. The cancellation cost of my policy is 'up to £50', so I'm locked in for this year. It's clear from talking with the 'Customer Care' staff that they have no interest in the customers, the staff are probably poorly paid and not happy about the situation themselves. I will never use this company again and would advise any reader of this review to keep well clear of them. I'm going to write to Roche Bentley (the Head Of MG Owners Club) and suggest he drops them as 'Preferred Insurer' - they do no credit to the club at all.”

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Posted 10 years ago

“Sat here for the last 20 mins on hold trying to get my proof of ncd ..that speeks for itself...????”

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Posted 10 years ago

“I was told I could cancel the policy within 7 days at no cost, when I canceled the policy within 24hrs because my employer put me onto his policy, I then kept receiving payment demands from Lancashire insurance then they passed it onto debt collectors 3 months later. It was only then they stopped chasing me because I had email proof of my cancelation which I had to keep showing to everyone.”

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(Car Insurance) - Posted 10 years ago

“Biggest joke of an apparent company i have ever come across, ridiculous charges for early cancellation. can not make payments to customer services, only have stupidly high 08 numbers and then chase for a payment that you have offered to pay!”

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Posted 10 years ago

“Always took ages to answer the phone 8-15mins and I had to pay for the call (i.e. not a free line!) Twice failed to call me back when promised! Did not respond to emails. I consider they what not clear about transfering the insurance to another classic when I wanted to change to a different car inspite of me querying this at the last renewal. Flatly refused to transfer my new classic onto the current insurance, resulting in cancellation which ended costing me over £100 for one months insurance! Totally un-professional. My advice is don't use them, go to Performance Direct (brilliant)”

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Posted 10 years ago

“Recent contact with one of your representative was a good experience. He was helpful polite and efficient.”

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(Car Insurance) - Posted 10 years ago

“great price , easy to deal with and documents on line”

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(Car Insurance) - Posted 10 years ago

“Excellent all round.Streets ahead for Mazda MX5 insurance - can't comment on other makes/models.”

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(Car Insurance) - Posted 10 years ago

“Excellent value for money classic car insurance.”

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(Car Insurance) - Posted 10 years ago

“Their communication and explaining to you the policy when you start is the worst I've ever known. I was charged £80 for ending contract early. When everything was done correctly I asked them why I was not told this when the policy started I was then told I was when I deafly wasn't. That I was bombarded with threatening letters over the £80. This is the trouble with big companies they can do what they want. Make the rules to suit them. This closing free should've been explained in the very beginning clearly before policy was taken on and asked if I understood. As all this was done over Internet I can't see how you told me and Adam are do you tell me there was a tendency. And what costs £80 to cancel a document what a load of rip-off. And when there is money involved the service becomes very poor then and threatening as it was to me and my wife with debt letters in debt people calling. Personally I still wonder paid £80 today had a principle but my wife was absolutely fed up of people and threatening letters. And no I do not live in Newport so can't even get that right on on your page I live in Chepstow.”

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(Car Insurance) - Posted 10 years ago

“Good service would recommend”

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(Car Insurance) - Posted 10 years ago

“I was too disorganised to send Lancaster a merc club membership number – because I didn’t prove I was a member they bumped my premium up by £170, they didn’t have my card details on file because I paid in full so they just cancelled the whole policy and charged me over half the policy amount for three months. All of this happened in the space of two weeks while I was on holiday, nobody bothered to call me. Customer service is "computer says no" Sales team are salesy and irritating. Avoid.”

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Posted 10 years ago

“They give you exactly what it say,s on the tin ,very easy to understand policy perfect for my fully restored AUDI 80 quattro and I will renew the policy .”

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(Car Insurance) - Posted 10 years ago

“Excellent service and the best price anywhere”

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(Car Insurance) - Posted 10 years ago

“no problems”

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(Car Insurance) - Posted 10 years ago

“Mbg”

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(Car Insurance) - Posted 10 years ago

“i am very pleased with my car insurance ,very helpful and also great value.”

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(Car Insurance) - Posted 10 years ago

“very good all round.”

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(Car Insurance) - Posted 10 years ago

“They do xactly wat it says on the docs.”

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(Car Insurance) - Posted 10 years ago

Lancaster Insurance is rated 1.9 based on 227 reviews