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Lancaster Insurance Reviews

1.9 Rating 220 Reviews

22 %

of reviewers recommend Lancaster Insurance

Company Reviews

1.9

Based on 220 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great price , easy to deal with and documents on line”

(Car Insurance) - Posted 8 years ago

“Excellent all round.Streets ahead for Mazda MX5 insurance - can't comment on other makes/models.”

(Car Insurance) - Posted 8 years ago

“Excellent value for money classic car insurance.”

(Car Insurance) - Posted 9 years ago

“Their communication and explaining to you the policy when you start is the worst I've ever known. I was charged £80 for ending contract early. When everything was done correctly I asked them why I was not told this when the policy started I was then told I was when I deafly wasn't. That I was bombarded with threatening letters over the £80. This is the trouble with big companies they can do what they want. Make the rules to suit them. This closing free should've been explained in the very beginning clearly before policy was taken on and asked if I understood. As all this was done over Internet I can't see how you told me and Adam are do you tell me there was a tendency. And what costs £80 to cancel a document what a load of rip-off. And when there is money involved the service becomes very poor then and threatening as it was to me and my wife with debt letters in debt people calling. Personally I still wonder paid £80 today had a principle but my wife was absolutely fed up of people and threatening letters. And no I do not live in Newport so can't even get that right on on your page I live in Chepstow.”

(Car Insurance) - Posted 9 years ago

“Good service would recommend”

(Car Insurance) - Posted 9 years ago

“I was too disorganised to send Lancaster a merc club membership number – because I didn’t prove I was a member they bumped my premium up by £170, they didn’t have my card details on file because I paid in full so they just cancelled the whole policy and charged me over half the policy amount for three months. All of this happened in the space of two weeks while I was on holiday, nobody bothered to call me. Customer service is "computer says no" Sales team are salesy and irritating. Avoid.”

Posted 9 years ago

“They give you exactly what it say,s on the tin ,very easy to understand policy perfect for my fully restored AUDI 80 quattro and I will renew the policy .”

(Car Insurance) - Posted 9 years ago

“Excellent service and the best price anywhere”

(Car Insurance) - Posted 9 years ago

“no problems”

(Car Insurance) - Posted 9 years ago

“Mbg”

(Car Insurance) - Posted 9 years ago

“i am very pleased with my car insurance ,very helpful and also great value.”

(Car Insurance) - Posted 9 years ago

“very good all round.”

(Car Insurance) - Posted 9 years ago

“They do xactly wat it says on the docs.”

(Car Insurance) - Posted 9 years ago

“I have had no reason to contact Lancaster since I took out my policy with them so do not have any knowledge as to how they may respond to a claim, and hope that stays the same in future years.”

(Car Insurance) - Posted 9 years ago

“I was with them just under a year. I bought a new car insurance went upto £3000 and also they couldn't provide me with no claims certificate for my next insurance.”

(Car Insurance) - Posted 9 years ago

“Great service.”

(Car Insurance) - Posted 9 years ago

“Straight forward & good value.”

(Car Insurance) - Posted 9 years ago

“Getting the insurance policy was straight forward and price was good, as Lancaster are ot the insurers, but brokers. However on cancellation, as I had sold the vehicle and insured my replacement car through another company, sending back of the certificate seemed to confuse them. The original certificate was included but they requested I fill in a missing certificate form, for some unknown reason.”

(Car Insurance) - Posted 9 years ago

“I use a 4x4 with modifications and most insurers are not interested, Lancaster insurance had no problems with my modifications and gave me great cover for a very fair cost. I would highly recommend Lancaster insurance they do listen and care about your needs.”

(Car Insurance) - Posted 9 years ago

“After the first year which was claim free the next quote was far to expensive.”

(Car Insurance) - Posted 9 years ago

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Lancaster Insurance is rated 1.9 based on 220 reviews