Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.55

2.6 Rating 1,185 Reviews

39 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,185 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 10th May 2025

Marian

Lloyds Bank 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Lloyds Bank 1 star review on 5th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORST HOME INSURANCE! DO NOT BUY, STAY WELL AWAY! I'm not one to write reviews but I was left with no option and wouldn't want someone else to be scammed by Lloyds like I was. I purchased Lloyds Premier Home Insurance, the top insurance they have to ensure I was fully covered. Earlier this year we had a leak in our bathroom at home, which ruined the bathroom, floor boards, downstairs ceiling and part of the downstairs wall. I contacted Lloyds, they sent a surveyor round who spent all of 10 minutes in my house. I then received a phone call to advise that I wasn't covered because the leak had come from a seal/grout. So effectively it's pointless having this home insurance as they don't cover bathroom leaks unless someone bombs your house. It cost me over £3,000 to put right and Lloyds didn't put a penny towards it, so not only have they lost a home insurance customer they have also lost me as a personal account holder and business account holder. Please don't make the mistake I did, get your insurance from another provider.”

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Posted 3 years ago

“I have spoken to complaint manager. She is too shady to be in compliant team. Very rude. Did not understand the frustration.”

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Posted 3 years ago

“I have been a customer for 40+ years. However, now - there is NO customer contact - phone is your ONLY option - phone calls are 40 mins Plus and waiting - when answered, you are frequently cut off - there is no email access - there is no written access - i am fortunate i live one mile from a branch. Few others do. - THERE IS NO CUSTOMER SERVICE - EXTREMELY WORRYING so they have my money, and do not feel the need to be responsibly accessible. I shall be closing my account”

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Posted 3 years ago

“The worst bank with the most inconvenient services. I wish I never signed up with that bank.”

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Posted 3 years ago

“Worst customer care service ,they keep passing you from one department to another ,making you to wait for hours and always using their favourite words “sorry about that “.”

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Posted 3 years ago

“I've been with Lloyds for 23 years. Terrible bank! I will be leaving. I have had one loan and never missed a payment, and payed the loans off. I also had two Credit Cards paid one off and closed it down as offers were terrible. Never missed a payment on my current Credit Card in 23 years ! But suddenly, I find my Credit limit balance was reduced from £5, 000 to £250 without any notice. Now I'm in problems because I was planning to pay some bills with it and must scramble to get money to keep my life afloat. No notice and excuses! I've paid them alot in interest too. Any way , I'm leaving you Lloyds, go and mess some other customer and leave them in a bad place when they need it. Definitely not a bank to trust with your money and future.”

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Posted 3 years ago

“I banked with zllotds for over 20 years. The last 10 were horrendous. Lack of customer care. Not bothered at all about your concerns. Just wanted to get you off the phone. I still had my credit card over the years and viewed to pay off and get rid of the card. About 4 years ago I had the misfortune of carrying on with the card. The payments were very high and once I retired in 2019 approached them to request a freeze on the interest so I could catch up with payments. I'm now a pensioner with basic pension. I rang and spoke to them explaining my dilemma, and effectively I would be classed as vulnerable but they were not concerned. I spent hours on the phone being passed around departments. In the end I agreed to pay a minimum amount each month. I paid faithfully and in june two years ago I rang them to inform them the payment would be teo days late as my money hadn't gone in. Apparently I was penalised for this. Now spent over 6 months with same old phone calls robbing off after they ring me asking me for my account details which I font have as guess what I font have an account with them anymore. This evening I've tried to pay online without success. Having waited for the representative informing her of my dilemma she informs me she cannot take the payments as it's gone to debt department. I've not had any notification if this. They've just gone ahead and done this. I'm sick to death of their total unprofessionalusm and lack of empathy. I'm now taking the matter to the FSO. Stay clear of this bank is my advice”

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Posted 3 years ago

“They always talk from the top of mountain(look down to customer who has a issue) ,they do not listen how customer want to do. When i ask a name, they just say “Grant” or “James” without surname. How many “Grant or James” are working in whole Lloyds bank? Only one? And they keep saying you can complain or apply what you want to via online. How does online service work? No one reply, no one answer.and Automatic voice massage say “We are working “hard” sorry for the queue. Hold on please, bankers are still getting much much better payment more that normal worker from our interest. You should be shame as in “your customer service” Not customer service at all.”

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Posted 3 years ago

“This was 10 years ago....my fiance died he had life insurance with them....it took them 3 months to eventually pay up...3 months before i could cremate my fiance...angry...understatement....I now have another problem and my card has been cancelled without my knowledge....I'm outraged....”

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Posted 3 years ago

“Wanted chargeback _ provided all necessary requirements _ but have to say that all communication via phone and online have been negative _ and all the banking staff have been useless. _ so goodbye and good riddance from me.”

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Posted 3 years ago

“I've been with them for over a decade and can't say I've felt the love much. The service has been slow and inefficient, and no gestures of good will have ever been shown to me, despite being on time with payments and trusting them with my money for such a long time. I decided to close my account because I could no longer afford it, but was made to keep it just long enough to pay the account admin fee for one more month, even though I was not going to use it for that month and they knew that. The clerks were less than understanding. So way to ruin literally the last thing, Lloyds. Terrible experience, I'm so glad I left them!”

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Posted 3 years ago

“Michael Huke manager at Lloyds Bank HQ Bristol UPDATE…… Following this incident, the video/s (Michael Huke Lloyds Banker) were uploaded onto YouTube by one of the many people they had been forwarded too. 2 months later the person videoing the incident was arrested at his place of work, because Michael Huke the person rolling on the floor, claimed uploading the videos was harassment, as it made him look stupid/imbecilic and unprofessional in front of his staff which undermines and threatens his position as a manager at Lloyds Bank HQ Bristol. The arrested person initiated legal proceedings against Avon and Somerset Police for wrongful arrest, following court application the police released ‘Disclosure’ documents relating to their investigation, within these documents was a confession from Michael Huke that ‘he had not been attacked by the old man’ as he had reported to the police immediately after, and ‘had faked the attack’ in a vengeful attempt to get all parties into trouble. He also stated he was driving past on his way to the shops ‘he didn’t have any shoes on’, which indicates he was consumed with rage because the old man had parked outside his house so he scurried out to confront/attack him, forgetting his shoes. An out of court settlement was made by the police and accepted, the estimated cost to the police following this action is estimated at £150K. Michael Hukes actions ‘wasting police time’ and ‘perverting the course of justice’ are being investigated/processed and if proven/found guilty the later would almost certainly incur a custodial sentence, the police officer who made the arrest has since left the police force, Michael Huke has once again moved away to a nearby village.”

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Posted 3 years ago

“Don't bank with them. Someone can easily steal the money from your account and they will tell you that is not their fault. I work in the shop and lots of customers are complaining about that bank too.”

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Posted 3 years ago

“Having been made homeless I need a £50 overdraft for 5 days only. Went on online banking, filled in the 10 minute long questionnaire, was giving a reference number and a number to ring for further help. Rung number, got automated service that DID NOT WORK. After hanging up and retrying 4 times finally got through to a human. Waste of time because I didn't have an overdraft I can't have one!!! NO LLOYDS BANK you do NOT help people regardless what you say on your website ... I have been customer for 12 years now and never had overdraft. At the time I was in desperate need you did not help. Can you recommend a good bank please”

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Posted 3 years ago

“They are bullies they charged me every time they sent me a letter for a joint account that wasnt used anymore no money going in or out yet they couldnt even shut it down after countless times of ringing them i finished up going into a main bank and demanding they shut it down as i waited”

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Posted 3 years ago

“A manager at Lloyds Bank HQ Bristol moved next door, friendly to begin with then turned into the neighbour from hell. He sent TEXTS calling some footballers Northern black c---s (he used the full word), another boasted his secretary gave him a blow job when allocating bonuses, another mocked his boss for taking time off work with a mental illness. We disassociated with him, he was prosecuted for allowing his dog to continually defecate outside our property, he was issued with a Community Protection Warning. He then attacked us, which was captured on CCTV (view Michael Huke Lloyds Banker on YouTube). He later falsely accused us of harassment for which we were arrested, we’ve since sued Avon and Somerset police who made an out of court settlement which is estimated cost them £150K in total. Lloyds Banking Group is aware of the above and still employ him!”

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Posted 3 years ago

“the bereavement service support to close a deceased account stinks. Promises given TWICE failed to carry out transfers of funds to accounts agreed with lloyds.”

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Posted 3 years ago

“Worst customer service ever in Coventry City Centre. For 7th time I'm going there to open a bank account and everytime was different document that they asked me for, I've paid 30 pounds to get a legit document from my GP to proof my address because they didn't accept my gas bill statement. Even with this legit document from my gp they couldn't open a bank account. Because was a different person from yesterday, every day different person from this bank want from me different document and for now I still don't have a bank account...”

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Posted 3 years ago

“Today I called 4 times each time I had been waiting for over 20 minutes on the line fo an urgent call , they didn’t pick up the phone and I couldn’t resolve my urgent matter and lost about 2 hours of my day expecting to speak to someone”

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Posted 3 years ago

“Disgusting company bought a Cartier turned out to be fake still trying to get my refund they couldn’t care less what we think took to a valuater and stated it’s not even 18k yet it’s under that and still manage to find excuse for it”

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Posted 3 years ago

Lloyds Bank is rated 2.6 based on 1,185 reviews