Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.55

2.6 Rating 1,186 Reviews

39 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 10th May 2025

Marian

Lloyds Bank 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Lloyds Bank 1 star review on 5th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lack of ability was what went wrong the only department with any sense was the personal decision team. Spent £30 of my own money proving there is a problem with their computer system and two months of letter writing and meetings ending with acceptance of loan approval by one department and potential refusal by another nothing but computer says no people who struggle to make rational decisions by themselves”

Helpful Report

Posted 6 years ago

“Sharp practice. No car insurance renewal advice sent, just advised that they had reinsured at about £150 per annum more than other quotes. With that and poor service when we did have a claim we won't be renewing our other car insurance or buildings and contents with them”

Helpful Report

Posted 6 years ago

“The staff at their mortgage centre which you can only contact by phone are extremeley rude and arrogant, easy to do on the end of a phone. They are the most unhelpful bunch you will ever come accross, as a tax payer I helped bail these idiots out in the crash the government should have let them go to the wall. Wouldnt transfer my mortgage to repayment as computer says NO you cant afford it, rubbish thankfully I have remortgaged with someone sensible who says I can, glad to see the back of Lloyds and its appalling customer service. BEWARE AVOID AT ALL COSTS”

Helpful Report

Posted 6 years ago

“Annoyed as before I noticed they kept increasing the direct debit amount every year and without warning.”

Helpful Report

Posted 6 years ago

“The recent manager in Lloyd’s bank Telford town centre branch was not helpful. Previously been to this local bank and regularly used but was extremely let down this time. Will be closing accounts down here because customer service matters too. Looking after customers is key in the world of retail banking but to be treated poorly is unacceptable. No reflection on other branches, possibly it’s this bank manager who let the team down.”

Helpful Report

Posted 6 years ago

“terrible service i chose to stay with them when they nerged with tsb but gojbg back to tsb treated awful after being scammed”

Helpful Report

Posted 6 years ago

“We recently had a leak that damaged some furniture, electrics and walls in the house. The plumber who came was extremely unhelpful (despite me being 38.5 weeks pregnant and saying we had to sort it out before the baby comes as I will soon be in hospital and unable to take care of this). When we spoke with the insurance to get someone else to fix the problem and stop the leak they said they would cover the repair of the damages but THEY DON’T COVER THE TEPAIR OF THE LEAK, meaning, we need to separately sort it out as otherwise it will keep on damaging the property. No reason was given as to why fixing the leak was not covered and we can’t still comprehend on what basis they claim that. What type of emergency home cover is that if they don’t sort it emergernecies and, instead, leave the issue unsolved to keep damaging the property further? That’s precisely what you get a cover for! The electrician who came told us the house was unsafe with the leak, so I am astonished that he insurance won’t even cover the repair if the house is deemed to be unsafe. As to the electrician, they isolated the lightin system and disconnected as they said it was very dangerous with the leak. They said it had to dry for 3 days and someone would come back. After more than a week and several calls I am still unable to get an answer as to when someone will be back and reconnect the lighting system as we currently have no lights in the affected room!!! Last time I called they said we had to let it dry for 3 working days, not calendar days, that’s why it was taking longer for someone to call back... really??? Does the roof leak quicker on a working day that a calendar day??? What type of reasoning is that?? I told them I am having a baby by a certain day (have a planned c-section) and need it sorted before then as I will then be in hospital unable to take care of this. Despite they saying they’ll make a note, no one has yet call and they don’t give me any info when o call myself. BE AWARE. CANNOT RECOMMEND”

Helpful Report

Posted 6 years ago

“Lloyds apparently vetted these monkies before putting them on Lloyds legal convayncing list for you too choose - They have left me with a £15k plus bill because they didn't conveyance my property correctly and Lloyds attitude is its not their problem and have left me out to hang with no support or help against this bunch of xxxxx. To add insult to injury up to date Lloyds are still allowing these monkies to conveyance for their customers. Advantage Property Lawyers - playing at being Convayncers in Leeds please do not under any circumstances use them they are incompetent morons who seem to have printed their certificates of the Internet. Be warned everyone”

Helpful Report

Posted 6 years ago

“We recently had a leak that damages some furniture, electrics and walls in the house. The plumber who came was extremely unhelpful (despite me being 38.5 weeks pregnant and saying we had to sort it before the baby comes as I will soon be in hospital and unable to take care of this). When we spoke with the insurance they said hey would cover the repair of the damages but THEY DON’T COVER THE TEPAIR OF THE LEAK, meaning, we need to separately sort it out as otherwise it will keep on damaging the property. What type of home insurance is that if they don’t sort it emergernecies/issues? That’s precisely what you get a cover for! He electrician who came told us the house was unsafe with the leak, so I am astonished that he insurance won’t even cover the repai if the house is deemed to be unsafe.. BE AWARE. CANNOT RECOMMEND”

Helpful Report

Posted 6 years ago

“my wife was diagnosed with cancer in december 2017, and these so called bankers couldnt off treat us any worse if they tried. there so called cancer care team are a disgrace. All there interested in is defaulting us. we sent them all the evidence IE doctors notes, evidence of major surgery, now 6 months of chemo.....totall waste of time, theyve just went ahead and defaulted anyway, ive e mailed there head honcho antonio (whoever), not interested as long as hes getting his £600000 bonus n wages. the cancer, surgery and now chemo has been so easy part, dealing with these peaple have nearly sent us under. TRULY HORRIFIC, its now in the hands off the ombudsmun”

Helpful Report

Posted 6 years ago

“when I rang to query as to why a cheque from an American donor, to our village hall playing field fund had been returned Lloyds seemed to find anything and everything to refuse paying it in to our account regardless of the fact that an identical cheque this gentleman sent us earlier had gone straight into the account without any trouble. I have spent hours on the phone, having to go through all the security questions, being put on hold and passed from one department to another. Every time they tell me they will ring me back and they never ever do which is very annoying. You would think we were dealing with a cheque of a very large amount but it is for just $250, roughly £160. When they say they will ring back I then waste time hanging around waiting for those calls that never come. This money was to go towards purchasing play equipment for the local children. The local branch staff couldn't be more helpful than they were it was the Cheque and collection unit that made it so difficult for us. As a Charity we rely on donations to help us fund these sort of costs. Lloyds have an advert on the television which says "We are here for you" I find that a bit hard to swallow!”

Helpful Report

Posted 6 years ago

“The staff are rude and never do what they are supposed to. Each time I call, they go through 20 mins of repeated questions. I am sure they employ idiots.”

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Posted 6 years ago

“Where to start? The request was simple enough "add my partner on to my account". The result? 2 x trips to the branch. one lasting over 1.5 hours the other lasting over 30 minutes. The reason we needed two appointments was because (conveniently) their system crashed on the initial visit. We arrived at 4pm - were there until 17:40 and just as the advisors attitude started to dip, so did the system. Watched over 40 minutes of videos...which realistically do not help anyone - don't try and ask questions during them. After 7 days all admin errors appeared sorted until of course, I received my first bit of mail to an incorrect name...so I pick up the card given to me by my "advisor" with his direct line on it...to my surprise its a generic no. 0345 000 000. Honestly - I would not switch to Lloyd. Literally any other bank is better.”

Helpful Report

Posted 6 years ago

“Very disapointed today to try and review my accounts on the phone to be told they can hear my partner discussing the options in the background. They want to get me into a branch then i sugest they stay open til 10pm til i get home. No wonder customers jump ship. Looking at taking all my business to another company that can deal with customers over the phone or open really long hours. A very disapointed customer.”

Helpful Report

Posted 6 years ago

“Tried to fob us off twice by misquoting the small print of their policy. If we had not been lawyers and used to dealing with it they might well have succeeded. There seems little doubt to me that their front line staff are instructed to get rid of claims. One to avoid.”

Helpful Report

Posted 6 years ago

“BEWARE OF LLOYDS BANK - INEFFECTIVE SECURITY SYSTEMS Been a customer for about 10 years and my current account was blocked for security reasons. However, I successfully got them to remove the block on my account and they closed the complaint after offering compensation for time spent on phone etc One week later, I was informed at a branch a block was put on my account a week ago and that I needed to take my ID to a branch. Obviously I panicked because I was at work with no ID and only means of getting home was with the blocked card. What was strange was that they said the card was blocked on the system 1 week ago, however I had made more than 20 transactions since then. What was even more baffling was there was no record of a complaint I made a week ago..not even a footprint. Suggests to me they delete complaints off the system, so getting rid of evidence pf poor service and that itself is fraudulent. After waiting 2 hours to get the issue resolved , the complaints manager tried telling me I should accept the measly compensation being offered and waiting longer wouldn't do me any favours. What the rude unprofessional manager failed to understand was my concern was of the fact that the bank puts a block on your account, however you are still able to use card. That is a MAJOR SECURITY ISSUE. Secondly they tried to say the block was for online transfers out of my current account, not online payment or cash withdrawal which are more sensitive, all of which I have been able to do since the block. That in itself is the lamest cover up of all. Customers should be happy that the bank is doing all they can to keep their hard earned cash safe, not spend time figuring out excuses for poor services and systems. To prove the complaints manager wrong, I have just transferred money out of my account which means you CAN NOT even TRUST those in charge of securing your funds. BEWARE OF LLOYDS, don't be a victim of fraud!! They do little to keep you safe and will do and say whatever to cover your backs. Who can you trust??”

Helpful Report

Posted 6 years ago

“So expensive, I would shop around and avoid Lloyds insurance.”

Helpful Report

Posted 6 years ago

“I was being charged £190 a month for my van insurance, I missed 1 payment by 1 day and they cancelled my insurance. I called to explain my situation as a builder I was waiting on a cheque to clear, they refused to discuss it and tried get get me to take out a new policy costing more. Avoid at cost a total rip off.”

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Posted 6 years ago

“Very unhappy, try to send international payment, hold me on the line for 15 minutes, no one responded at the end also they ask you to select options is not clear! Disappointed”

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Posted 6 years ago

“Queued for 10 minutes at counter to change a £20 note into coins for car park, only to be told that they needed my account details. When I told them I was a TSB Customer, they indicated that it was a Banking Policy to only assist anyone IF they were had a Lloyd's Account and could present their Credit/Debit card. I was told I had to find a TSB Bank! Net result the delay cost me a £30 fine. Never bank with Lloyds.”

Helpful Report

Posted 6 years ago

Lloyds Bank is rated 2.6 based on 1,186 reviews