Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.51

2.5 Rating 1,232 Reviews

38 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 24th October 2025

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Lloyds Bank 1 star review on 26th June 2025

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Lloyds Bank 1 star review on 13th June 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haslemere brand should be open in businesses hours 8.30 to 5.30 included Saturdays(may be at different hours) Isn't really helpful for local businesses. Also speed up the waiting times because is ridiculous to waiting so long for simple things. No really efficient management at all. Guildford brand is an a good example of efficiency. Thanks.”

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Posted 6 years ago

“Failure to communicate changes to cheque paying requirements followed by complete inability to provide solution. Business support nonexistent just put everything out to complaints department who answer nothing. After over 12 years they have hit an all time low in poor customer service.”

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Posted 6 years ago

“I cannot think of one thing they have done properly in the last 12 months. This has to be the worst and most expensive bank in the UK.”

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Posted 6 years ago

“Totally horrific bank and I will never bank with you again avoid avoid avoid!!!”

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Posted 6 years ago

“In 2001, we were persuaded to take out some ISA's despite the fact that they were running at a higher rate than ever before. When I questioned that, they informed me that in their opinion, the rise would continue for some time. Of course the value dropped & by 2004 we had lost half of our investment. In 2007, we found out that Lloyds had been trying to take a PPI payment for a credit card that was paid off & cancelled out of our account for three years. As we were not in the UK, we were not aware of this & there was no money in the account. It took us over 6 months for them to reluctantly admit their error & as a result of their incompetence, it cost us around £60,000 because of the jump in property prices. Some years later they hiked up the rate of interest on my credit card because I had only been paying minimum payments telling me that 'It would help my finances'! How does charging me more help my finances? In September 2018, I cancelled a standing order online. It didn't get cancelled & three payments of £500 have been sent to a recipient. They deny that I cancelled the Standing Order & stated that their system is infallible & errors don't happen. Don't use Lloyds bank....”

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Posted 6 years ago

“They have locked my card and tell me l need to go to a branch with photo I'd to unlock it. They have kindly closed my branch so l will have to trek. No explanation and l filled the security sweep on an account that l have had for 40 years? Simply do not give a monkey's about me, but if l had owed them money, well, l bet security would not have been an issue then!”

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Posted 6 years ago

“Service in Durham branch is disgraceful, attitude of your walk about staff is like the police force. You only ever have 1 and on a lucky day 2 behind the counter, with ques every day. You seem to forget your providing a service not giving away free money !! Every visit take valuable time out of my day. And you make it difficult to leave comment on here !”

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Posted 6 years ago

“This bank makes it very hard for people that come from other countries to make an account, even if they are already working in the UK. Due to my NiNo being processed at the moment I was asked to bring utility bills(that are not easy to have, if you don't have a bank account or enough time in the country). And a letter from my employer verifying that I work there, which I brought and got rejected, because they did not like the format of the letter, even though it had all the required information. In addition to that they did not accept it because it had an electronic signature and quote on quote "You could have made this yourself". I find this at the least unacceptable.”

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Posted 6 years ago

“worse bank ever”

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Posted 6 years ago

“Rude, sarcastic and generally difficult customer service with no attempt to resolve a problem which is clearly theirs, but means that I can't access my money. What can I say after nearly 30 years banking with them and never being in debt, I will be moving current account as soon as possible. Appalling behaviour.”

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Posted 7 years ago

“Poor service, departments not joined up, one says one thing another says something different, do not care about effect of their actions, perhaps this should be raised at the next AGM, not sure it will make a difference. no one really cares”

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Posted 7 years ago

“No loyalty after 46 years they dropped my house insurance by the under writer . But will be taken my money out of lloyds bank.”

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Posted 7 years ago

“Haslemere Branch . Realy slowly service. Satursays close (no good for businesses) Nde a new management. I felt disappointed with their services.”

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Posted 7 years ago

“After taking a loan out today.. I cancelled it 60 minutes later... their fraud department are abhorrent.. 50 minutes of non related questions.. like "how long have you known your builder.... where did you meet him...",,, useless..after many years with Lloyds off to Barclays should have done ie years ago.... Good look Noel in suing them!!! Happy Christmas 11”

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Posted 7 years ago

“This has got to be the worst bank ever and after over 10 yes of banking with you I'm going elsewhere! I've never missed a beat whilst banking with you and your customer service is attroceous. Good bye Lloyds and thanks for the diabolical rates on my mortgage and that's also going elsewhere to”

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Posted 7 years ago

“I have had various problems with Lloyds and the customer advisers are rude and argumentative. I felt humiliated . I will be closing my account as this is the worst bank ever. Absolutely rubbish for customer service. Do not bank with them!”

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Posted 7 years ago

“Lloyds Agriculture call centre offers a very poor service ,jobs worth attitude, not prepared to help in any way unless they can tick a box”

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Posted 7 years ago

“Do not use for home and contents insurance absolutely terrible service”

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(Home Insurance) - Posted 7 years ago

“Their Commercial Banking system is hopeless. In fact it is actually getting worse! Now it's not putting in the value date automatically and it takes at least two goes to key it in! Often the program does not work fully or properly - I have no such problems with other banks. On top of all this, we now no longer seem to have a Relationships Manager! I keep being told to phone a call centre. I want a person with whom to inter-react. Our T/O is only £1.5 million pa, but surely we deserve better than this. All in all, over the years, I have found Lloyds flakey and dysfunctional. If you are thinking of opening a business account, never ever choose Lloyds.”

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Posted 7 years ago

“Staffs are rude, sarcastic and not helpfull.”

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Posted 7 years ago

Lloyds Bank is rated 2.5 based on 1,232 reviews