Name: Lloyds Bank
Rating: 2.53

“Have had an account with them for 2 years. They started blocking my transactions because they look "suspicious". Last time around, the same transaction was made by several friends from their own accounts at different banks (we were all buying tickets to the same event from the same website) and guess what - only my transaction got rejected twice and I had to spend 15min on a customer call only to be able to spend £100 from my own account.. Have asked the customer service and they say there is no other way around this, not even a text confirmation instead of me calling them every single time. I'll give it 2 more strikes before switching bank.”

Helpful Report

Posted 6 years ago

“The worst customer service and the managers are no better. Had to hang on the phone for almost 1.5 hours and no solution to a genral enquiry about why the exchnage rate was note visible on my statement for a withdrawal i made from a cashpoint in spain. Incompetent, simplistic and very disillusioned bank.”

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Posted 6 years ago

“Lloyds call centre not fit for purpose, chippy bunch.”

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Posted 6 years ago

“Horrible! If I could give zero stars, I would. Every time something goes wrong I spend HOURS on the phone with them! They give you bad information, and then the next time they say 'oh sorry I don't see that in my notes... too bad, it's at your cost now'. I just spent 190 minutes - NEARLY THREE HOURS - just so that I could request a new card and get some non sterling transaction fees reimbursed as they said they were going to do the last time I called and spent 2 hours on the phone with them. Lloyds bank brings me to tears! I'm leaving them immediately.”

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Posted 6 years ago

“Another example of fulfilling an obligation, Customer Services, without actually fulfilling the obligation. Of the four advisors I spoke to, I got cut off three times, not one of them stopped speaking long enough to register my enquiry. I did persist for 15 mins which was responded to by 'I understand your frustration'. My frustration is that increasingly the notion of Customer Service is a fallacy.”

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Posted 6 years ago

“The worst banking experience i have ever had. All we tried to do was change business account signatories but Lloyds are not able to do this so far. Its been a month now and we haven't been able to access the account. I wont list the rubbish I've been told along the way , all i can say is AVOID THESE DISORGANIZED RABBLE.”

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Posted 6 years ago

“The worst banking experience i have ever had. All we tried to do was change business account signatories but Lloyds are not able to do this so far. Its been a month now and we haven't been able to access the account. I wont list the rubbish I've been told along the way , all i can say is AVOID THESE DISORGANIZED RABBLE.”

Helpful Report

Posted 6 years ago

“The worst banking experience i have ever had. All we tried to do was change business account signatories but Lloyds are not able to do this so far. Its been a month now and we haven't been able to access the account. I wont list the rubbish I've been told along the way , all i can say is AVOID THESE DISORGANIZED RABBLE.”

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Posted 6 years ago

“The Lloyds bank leaflet The M Word, shows the poor judgment and how out of touch they are. So may find these leaflets very offensive.”

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Posted 6 years ago

“Blocked my card with no notice! As an affect I was left stranded with no money to pay for car park will definitely be banking elsewhere in the future!”

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Posted 6 years ago

“MBNA have been sold to Lloyds Bank hence all the current problems and bad experiences. Lloyds have a reputation for destroying businesses by trying to fix things that are not broken. I have been with MBNA for twenty years roughly and it was a fantastic service. Over all those years not single problem until Lloyds Bank got their destructive hands on the business. All systems were easy to use and payment online took seconds. Customer Service answered with a real person in seconds and dealt with issues very quickly and within five minutes as a rule. Now Lloyds have given MBNA the kiss of death and the entire system is now a shambles. Customer Service is a joke with half interested and poorly trained staff giving all the wrong information and unable to sort out the most simple of things. If they get involved calls are routinely ignored, no call backs, and advice almost always wrong plus hanging on the line has gone from zero to upwards of an hour listening to music and untrained staff passing the parcel all day. Online payment is often impossible and filled with weird messages ranging from thanking you for making a purchase to telling you are paid then immediately telling you the opposite a few seconds later. Messages then sent to mobile phones ( for those that own them ) can take so long that by the time they arrive the payment session has ended and you have to start again from scratch. That is of course if and when the system is functioning. The platform is a mess and cannot be trusted. Payments arrive late and then you have to start an argument with the elusive and badly trained 'Customer Service' staff that is if you have at least an hour of your life to waste getting nowhere. Good luck with that lot. Even signing in to your own account has become a massive chore and has been littered with trip wires that will lock you out of your own account or send you around in circles. The time has come to steer well clear of what was once the very best card service available until clever cloggs Lloyds came along and decided it knew better ! No wonder Lloyds have been bailed out so many times for messing up. Even the most recent public money bail out seems to have slipped through their fingers. They will never learn. Give this card a miss folks and if you are unfortunate to have one then dump it or risk endless problems and frustration with the famously impossible to deal with Lloyds Bank. A serious business run by rank amateurs and school leavers who think they know it all.”

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Posted 6 years ago

“This bank is not to be trusted. I was defrauded out of £1500 and the bank helped the crook to my cash. Their fraud team is based off shore, they work from script, no sympathy, empathy or common sense. I will never forget how helpless I felt as my own bank worked tirelessly to basically aid and abet a theft and treat me with contempt. The UK staff were a lot friendlier and sympathetic but the approach was always hands off and I was never under any illusion that my money was gone and Lloyds were desperate to wash their hands off the outcome. If you want a bank that can be trusted with your money, Lloyds is not it, not in a million years.”

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Posted 6 years ago

“With Lloyds for 40 odd years had several loans , all paid back without fault ,never had bad debt ,still working , no mortgage ,but still turned down for a small loan, I guess a good credit rating and loyalty counts for nothing with this bank.”

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Posted 6 years ago

“This is the worst bank that I have ever used. They are laggy the customer interface is not intuitive. Simple things like making inter account transfers become extremely difficult because there a number of steps that they do not list instructions for on the website so you have to call a service agent to help you figure it out. Today I was kicked off the bank 4 times while trying to run my employee's payroll and each time it took 20 minutes before the bank would even let me try to log back in, it just displays the message "commercial banking temporarily unavailable". Our company will be taking it's business elsewhere very soon.”

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Posted 6 years ago

“I questioned a transaction from my bank account. Both the company that the money went to and Lloyds bank were not able to help me. Lloyds claimed the money went to the company and the company claimed they did not receive the money. I was out of the country and not able to attend to this within 120 days so Lloyds advised me that their system only allows disputes to be logged up to 120 days back and that there was nothing they could do. I was very disappointed to find that Lloyds would not help me and that money was taken out of my account and there is nothing I can do about it. They said it was not fraud as I gave my details to the company, which was true but the company claim to not receive it. Seems like a serious issue to me that money can go 'missing' like that and I am the one that is paying for it.”

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Posted 6 years ago

“Totally rubbish, very poor customer service, not helpful. Never recommended .”

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Posted 6 years ago

“Awful customer service 1st My new credit card arrived with the incorrect name on I phoned customer services the lady laughed and said a new card would be sent I'm still waiting for that card and a pin number so currently can only use it for on line shopping!! 2nd I lost my debit card reported it and told a new card and pin would be sent within 7 to 10 days The card came after a few days the pin never did so called customer services who said it had been sent but would send another that took 2 weeks when I asked the advisor how I was supposed to get money out to live i was told sarcastically to go to a branch with ID I advised my working hours are the same as bank opening hours, his reply was you will just have to wait then. I would not recommend Lloyds bank to anyone.”

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Posted 6 years ago

“I apply a cridit card who give me a £4000 so i supposed to buy a new car with it which is help me so much for my new job unfurchinatly they took all mony back than they offer me £500 so not happy at all with this service”

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Posted 6 years ago

“Absolutely disgusting service i had £5k transfered to my account and these losers decided to close my account over concerns for the amount paid in no explanation i went to the branch tp transfer the money to my other account as i had no access or online banking only to find they.d blocked the account and withheld my money until i could prove my entitlement to it.failing the proof they will end up keeping it is technically know as stealing.nice one Lloyds AVOID AT ALL COSTS”

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Posted 6 years ago

“I authorised £32 for a ticket 11/05/18 for an online seller & £59 left my account & no ticket was sent to me. Contacted Lloyds by phone, told to go in branch. Went in branch, told to call Lloyds customer service. Who said they could do nothing & try the merchant. If I had not received ticket or refund in 14 days to contact them again. 6/6/18 I contacted Lloyds again as the merchant admitted they had no ticket & refused to refund me the money. Merchant was reported to the Marketing Authority & the police I might add. Both of whom said my bank would help. Lloyds saud 6/6/18 I would be refunded under their direct debit card protection scheme goods not received. 25/9/18 I still had not received refund or reimbursment. (Nor ticket). Called Lloyds again, who directed me to direct debit card disputes. Again, 13/11/18 I was told I would be reimbursed the £59 & I wasn't. Long story short: it's been 11 months & Lloyds still have not reimbursed me the £59; complaints case manager Jodie Bird does not return calls; I have closed my Lloyds account & involved the Financial Ombudsman. UK Financial Ombudsman contact number is 0800 023 4567; for those in a similar situation.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Lloyds Bank Reviews