Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.55

2.6 Rating 1,200 Reviews

39 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 29th June 2025

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Lloyds Bank 1 star review on 26th June 2025

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Lloyds Bank 1 star review on 13th June 2025

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Lloyds Bank 5 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting service i had £5k transfered to my account and these losers decided to close my account over concerns for the amount paid in no explanation i went to the branch tp transfer the money to my other account as i had no access or online banking only to find they.d blocked the account and withheld my money until i could prove my entitlement to it.failing the proof they will end up keeping it is technically know as stealing.nice one Lloyds AVOID AT ALL COSTS”

Helpful Report

Posted 6 years ago

“I authorised £32 for a ticket 11/05/18 for an online seller & £59 left my account & no ticket was sent to me. Contacted Lloyds by phone, told to go in branch. Went in branch, told to call Lloyds customer service. Who said they could do nothing & try the merchant. If I had not received ticket or refund in 14 days to contact them again. 6/6/18 I contacted Lloyds again as the merchant admitted they had no ticket & refused to refund me the money. Merchant was reported to the Marketing Authority & the police I might add. Both of whom said my bank would help. Lloyds saud 6/6/18 I would be refunded under their direct debit card protection scheme goods not received. 25/9/18 I still had not received refund or reimbursment. (Nor ticket). Called Lloyds again, who directed me to direct debit card disputes. Again, 13/11/18 I was told I would be reimbursed the £59 & I wasn't. Long story short: it's been 11 months & Lloyds still have not reimbursed me the £59; complaints case manager Jodie Bird does not return calls; I have closed my Lloyds account & involved the Financial Ombudsman. UK Financial Ombudsman contact number is 0800 023 4567; for those in a similar situation.”

Helpful Report

Posted 6 years ago

“Worst bank. I could not get a bank statement abroad and they blocked my account asking me to spend £2000 pounds to verify my identity after giving them every personal info over phone call to resolve 4k I have in my account. meaning I'll get just 2k after travelling. that's the worst math. 2nd time I could not get a bank statement abroad and could not apply for a Visa just cause they refused to release my account.”

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Posted 6 years ago

“Waiting for an online payment from a friend they say it takes 24 hours to set up????? my bank.... get a code and it's instant!!!”

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Posted 6 years ago

“Absolutely Rubbish Customer Services, I have a very high quote for a new car that's the same, but to cancel mid term they want another £120 just to cancel, when you call Customer Services, you can get put on hold for up to an hour, and still end up with useless information, I would never recommend LLoyds again, next step change Bank. been waiting for 4 day for Customer Services to call me.”

Helpful Report

Posted 6 years ago

“Bad experience! I had a fraud last week and I lost £398 that the bank doesn’t want to refund me. I don’t deserve this treatment! The bank didn’t protect my account, didn’t send me messages advising about fraud.”

Helpful Report

Posted 6 years ago

“I'm in Spain on holiday and I recieved an sms from Lloyds yesterday saying, 'thanks for reporting your card lost/stolen'. I phoned the hotline to explain that I had not reported my card stolen and my card was in my hand, only to be told that it was blocked and could not be unblocked. So I'm now in Cordoba with no card and 17 euro in my wallet. Total incompetance!”

Helpful Report

Posted 6 years ago

“The bank service is really poor and for such a large banking society they weren't able to fight for my money back from fraudulent incident i lost hundreds of pounds and i have lost all hope as the bank has closed my case and rejected any further inquiries regarding my money. I will not bank with them never again and i recommend new comers to join elsewhere such a barclays bank or natwest”

Helpful Report

Posted 6 years ago

“Terrible customer service and unhelpful in basic banking needs. I tried to complain about the poor service I received but incompetent and racist complaints handlers such as Eileen McShane gives Lloyds Bank a bad name. This bank discriminates against those that are most in need of help and offers no help online or by phone.”

Helpful Report

Posted 6 years ago

“Haslemere brand should be open in businesses hours 8.30 to 5.30 included Saturdays(may be at different hours) Isn't really helpful for local businesses. Also speed up the waiting times because is ridiculous to waiting so long for simple things. No really efficient management at all. Guildford brand is an a good example of efficiency. Thanks.”

Helpful Report

Posted 6 years ago

“Failure to communicate changes to cheque paying requirements followed by complete inability to provide solution. Business support nonexistent just put everything out to complaints department who answer nothing. After over 12 years they have hit an all time low in poor customer service.”

Helpful Report

Posted 6 years ago

“I cannot think of one thing they have done properly in the last 12 months. This has to be the worst and most expensive bank in the UK.”

Helpful Report

Posted 6 years ago

“Totally horrific bank and I will never bank with you again avoid avoid avoid!!!”

Helpful Report

Posted 6 years ago

“In 2001, we were persuaded to take out some ISA's despite the fact that they were running at a higher rate than ever before. When I questioned that, they informed me that in their opinion, the rise would continue for some time. Of course the value dropped & by 2004 we had lost half of our investment. In 2007, we found out that Lloyds had been trying to take a PPI payment for a credit card that was paid off & cancelled out of our account for three years. As we were not in the UK, we were not aware of this & there was no money in the account. It took us over 6 months for them to reluctantly admit their error & as a result of their incompetence, it cost us around £60,000 because of the jump in property prices. Some years later they hiked up the rate of interest on my credit card because I had only been paying minimum payments telling me that 'It would help my finances'! How does charging me more help my finances? In September 2018, I cancelled a standing order online. It didn't get cancelled & three payments of £500 have been sent to a recipient. They deny that I cancelled the Standing Order & stated that their system is infallible & errors don't happen. Don't use Lloyds bank....”

Helpful Report

Posted 6 years ago

“They have locked my card and tell me l need to go to a branch with photo I'd to unlock it. They have kindly closed my branch so l will have to trek. No explanation and l filled the security sweep on an account that l have had for 40 years? Simply do not give a monkey's about me, but if l had owed them money, well, l bet security would not have been an issue then!”

Helpful Report

Posted 6 years ago

“Service in Durham branch is disgraceful, attitude of your walk about staff is like the police force. You only ever have 1 and on a lucky day 2 behind the counter, with ques every day. You seem to forget your providing a service not giving away free money !! Every visit take valuable time out of my day. And you make it difficult to leave comment on here !”

Helpful Report

Posted 6 years ago

“This bank makes it very hard for people that come from other countries to make an account, even if they are already working in the UK. Due to my NiNo being processed at the moment I was asked to bring utility bills(that are not easy to have, if you don't have a bank account or enough time in the country). And a letter from my employer verifying that I work there, which I brought and got rejected, because they did not like the format of the letter, even though it had all the required information. In addition to that they did not accept it because it had an electronic signature and quote on quote "You could have made this yourself". I find this at the least unacceptable.”

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Posted 6 years ago

“worse bank ever”

Helpful Report

Posted 6 years ago

“Rude, sarcastic and generally difficult customer service with no attempt to resolve a problem which is clearly theirs, but means that I can't access my money. What can I say after nearly 30 years banking with them and never being in debt, I will be moving current account as soon as possible. Appalling behaviour.”

Helpful Report

Posted 6 years ago

“Poor service, departments not joined up, one says one thing another says something different, do not care about effect of their actions, perhaps this should be raised at the next AGM, not sure it will make a difference. no one really cares”

Helpful Report

Posted 6 years ago

Lloyds Bank is rated 2.6 based on 1,200 reviews