Name: Lloyds Bank
Rating: 2.54

“After more than one year being a Lloyd's client, I decided to close down my bank account due to the poor overall service this bank provides. These are just some of the reasons: Opening an account in Lloyds is a painful-process: First, there is no chance to open an account online as you need to bring documentation to the bank after completing the application online. As most banks do, they request you proof of ID and proof address to complete your application. However, you must bring them to bank whilst other banks let you send them online. Additionally, when bringing those documents to the bank, you always feel they're trying to find any excuse to refuse them. Personal experience example: They send you an email stating they can accept a letting agreement as a proof of address if the document has been issued by an agency. I brought this document as a proof of address to the bank and they told me they can't accept it since it was issued by a high street agency ("additional" information NOT specified in the email they send you). Obviously, I wasted my time bringing another document the day after. In addition, when opening another bank account (second, third...), they request you again to bring a proof of ID and proof of address (when you are a client already). Considering that you can open a new account in other banks in less than 5 minutes (via online), this service in Lloyds is simply not good enough. App. I've always experienced issues finding information through Lloyd's app (example: Download a bank statement - PDF). The information is not displayed/structured clearly. I have used other banking apps (Metro, Santander, Revolut...etc) and I strongly think they are much better. Opening hours. Most of the branches are not open after 5-6 p.m For obvious reasons, this is an issue if you work during office hours. Other banks open until 8-9 during the week, so you don't need to wait till weekend or find a moment at work if you need to go the bank. Considering all the reasons above, I can't find a single reason to open an account in Lloyds and I'd never recommend this bank, since there are multiple banks in the UK that provide a much better service.”

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Posted 5 years ago

“I went to this bank where I've been banking for 30 years with a USA check from my Mother who recently passed. I wanted to deposit it, and filled out the forms, etc. The check came back a week later stating the payee's name is different from the account. It WAS in my name but with my middle name included. I was incredulous as I realize in past dealings with the bank, my FULL name was included. I now have yet to go to my local branch. and track down the manager who I hope can see sense in this matter.”

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Posted 5 years ago

“Repeatedly sent replacement credit cards to the wrong address over a six month period (still not resolved) despite the correct address being registered. Woeful level of service from the complaints team. Weeks can pass before I hear anything from them, despite me calling them daily. If the individual dealing with the issue isn’t available, no one else can help. Dreadful.”

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Posted 5 years ago

“Search ‘Michael Huke’ or ‘Banker Behaving Badly’ (YouTube) and witness this senior Lloyds Bank Managers unlawful, unethical behaviour and determine if you would dismiss or retain him as Lloyds Bank has?”

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Posted 5 years ago

“Beyond ridiculous internet banking… Beyond ridiculous internet banking support. Refuse to assist, though all questions answered they say I didn't pass security, but won't say why, yet happy to send me security code through post to new address I gave them over the phone. Non of them (apparently) can see anything that was discussed on a previous call even though there is a reference number. You might as well ask the birds in the sky to assist with your banking.”

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Posted 5 years ago

“Avoid dealing with the commercial call centre in Scotland, quite hopeless people, only fit to tick boxes, no understanding of what they do, possible retraining might help.”

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Posted 5 years ago

“No loyalty with my business account after years & years with them paying them a fortune in charges Hsbc the way forward”

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Posted 5 years ago

“Since last Friday this bank has being playing up bad. I had money taken out, UNAUTHORISED, since then, I've been hung up on, spoke to like I was a piece of dirt and although two of the situations were sorted out, I am not happy. Let me explain: (Names will be mentioned) Yesterday, I wanted an explanation to what had happened to my account as some unusual stuff had gone on in the last 24 hours before then. We spoke to a chap with an Irish accent who was argumentative and hung up when we asked for a Manager. When we rang back, spoke a BEV who then proceeded to hang up. Rang back then spoke to a DAVE, who attempted to explain, fair enough but when my Partner was trying to remind me a few things in the background, the DAVE told her to 'shut up', then asked me to tell her to be quiet and he did this again. I was put onto BETHAN, his Manager after a few minutes more, as this DAVE started to assume certain things. This BETHAN, was OK and said she would listen to the recording. Later, she put it onto a GREA (I hope that's the correct spelling) who is a Complaints Manager, who hung up. Then rang back later to say she couldn't find the recording. She rang back today to say she listened to the recording onto to state that she didn't think this DAVE had done nothing wrong. If telling someone to SHUT UP, not once or twice but 3 times, isn't wrong, we should start doing it. I think the ring of steel is in effect here. This bank has given me nothing but hassle since Friday, thanks to GODADDY. I've not had many complaints about this bank but this is bad. All i want to do is sort it out and carry on as normal. I'd like to sort this out, but i bet they won't contact me.”

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Posted 5 years ago

“Michael Huke a senior manager at Lloyds Bank HQ Bristol, a record of his nefarious activities, each reported to Lloyds Bank and Avon and Somerset police where applicable, NO action has been taken by either party. Please view ‘Michael Huke’ on YouTube and witness his disgraceful conduct. 1. CCTV of Michael Huke shouting abuse and videoing his neighbours within their premises. 2. Assaulting neighbours physically and verbally, captured on CCTV and audio. 3. Offensive and unlawful TEXTs sent by Michael Huke…….. a) TEXT ‘My secretary gives me a blow job when I’m allocating bonuses b) TEXT ‘Kompany and Fernandinho (Manchester City footballers) are Northern black c*nts’. c) TEXT ‘Antonio Horta Osario (Lloyds Bank CEO) has no balls because he was off sick at the priory for 6 months’ suffering from a nervous breakdown. d) TEXT claiming ‘He would wind up 2 neighbours (he was hostile towards) so much, he would let them Twat him and get them done’. Plus more TEXTs of a similar grossly offensive nature. 4. When asked by friends the wealth of a landlord neighbour (that he was in conflict with), he answered ‘neither the landlord or his wife bank with Lloyds Banking Group and never have had accounts with us’. Within his ‘position of trust’ how did he determine that information, had they banked with Lloyds he would surely have probed their accounts? 5. He was prosecuted, when caught on covert CCTV, watching his dog defecate outside a neighbour’s property and not clear it up. 6. He signed an ABC (Acceptable Behaviour Contract) issued to him by South Gloucestershire Council ASBO team. 7. Attacked a 71 year old man because he’d parked briefly on the road outside his house; captured on CCTV, video/audio recorded and independently witnessed (view on YouTube). 8. The 71 year old victim of the attack and one of the witness’s (who’d videoed the attack) were arrested and held in custody (several months after the video of the attack had been uploaded onto YouTube, (by persons unknown), charged with uploading the video, (which was factual and not menacing in character) as it discredited Michael Huke in front of his staff and jeopardised his job at Lloyds Bank HQ Bristol. No charge was pursued. This arrest was almost certainly influenced by Lloyds Banking Group, Freemasons, a police sergeant friend who lives nearby or corrupt members of Avon and Somerset Police, possibly a combination of them all. Since the above he works from home one or two days each week spending time at the sports centre and maintaining his property and garden! These incidents plus many more have taken place over a 3 year period; all reported to Lloyds Banking Group, yet Michael Huke is still an employee of Lloyds Bank? You’re views, opinions, advice would be greatly appreciated.”

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Posted 5 years ago

“Have had an account with them for 2 years. They started blocking my transactions because they look "suspicious". Last time around, the same transaction was made by several friends from their own accounts at different banks (we were all buying tickets to the same event from the same website) and guess what - only my transaction got rejected twice and I had to spend 15min on a customer call only to be able to spend £100 from my own account.. Have asked the customer service and they say there is no other way around this, not even a text confirmation instead of me calling them every single time. I'll give it 2 more strikes before switching bank.”

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Posted 6 years ago

“The worst customer service and the managers are no better. Had to hang on the phone for almost 1.5 hours and no solution to a genral enquiry about why the exchnage rate was note visible on my statement for a withdrawal i made from a cashpoint in spain. Incompetent, simplistic and very disillusioned bank.”

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Posted 6 years ago

“Lloyds call centre not fit for purpose, chippy bunch.”

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Posted 6 years ago

“Horrible! If I could give zero stars, I would. Every time something goes wrong I spend HOURS on the phone with them! They give you bad information, and then the next time they say 'oh sorry I don't see that in my notes... too bad, it's at your cost now'. I just spent 190 minutes - NEARLY THREE HOURS - just so that I could request a new card and get some non sterling transaction fees reimbursed as they said they were going to do the last time I called and spent 2 hours on the phone with them. Lloyds bank brings me to tears! I'm leaving them immediately.”

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Posted 6 years ago

“Another example of fulfilling an obligation, Customer Services, without actually fulfilling the obligation. Of the four advisors I spoke to, I got cut off three times, not one of them stopped speaking long enough to register my enquiry. I did persist for 15 mins which was responded to by 'I understand your frustration'. My frustration is that increasingly the notion of Customer Service is a fallacy.”

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Posted 6 years ago

“The worst banking experience i have ever had. All we tried to do was change business account signatories but Lloyds are not able to do this so far. Its been a month now and we haven't been able to access the account. I wont list the rubbish I've been told along the way , all i can say is AVOID THESE DISORGANIZED RABBLE.”

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Posted 6 years ago

“The worst banking experience i have ever had. All we tried to do was change business account signatories but Lloyds are not able to do this so far. Its been a month now and we haven't been able to access the account. I wont list the rubbish I've been told along the way , all i can say is AVOID THESE DISORGANIZED RABBLE.”

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Posted 6 years ago

“The worst banking experience i have ever had. All we tried to do was change business account signatories but Lloyds are not able to do this so far. Its been a month now and we haven't been able to access the account. I wont list the rubbish I've been told along the way , all i can say is AVOID THESE DISORGANIZED RABBLE.”

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Posted 6 years ago

“The Lloyds bank leaflet The M Word, shows the poor judgment and how out of touch they are. So may find these leaflets very offensive.”

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Posted 6 years ago

“Blocked my card with no notice! As an affect I was left stranded with no money to pay for car park will definitely be banking elsewhere in the future!”

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Posted 6 years ago

“MBNA have been sold to Lloyds Bank hence all the current problems and bad experiences. Lloyds have a reputation for destroying businesses by trying to fix things that are not broken. I have been with MBNA for twenty years roughly and it was a fantastic service. Over all those years not single problem until Lloyds Bank got their destructive hands on the business. All systems were easy to use and payment online took seconds. Customer Service answered with a real person in seconds and dealt with issues very quickly and within five minutes as a rule. Now Lloyds have given MBNA the kiss of death and the entire system is now a shambles. Customer Service is a joke with half interested and poorly trained staff giving all the wrong information and unable to sort out the most simple of things. If they get involved calls are routinely ignored, no call backs, and advice almost always wrong plus hanging on the line has gone from zero to upwards of an hour listening to music and untrained staff passing the parcel all day. Online payment is often impossible and filled with weird messages ranging from thanking you for making a purchase to telling you are paid then immediately telling you the opposite a few seconds later. Messages then sent to mobile phones ( for those that own them ) can take so long that by the time they arrive the payment session has ended and you have to start again from scratch. That is of course if and when the system is functioning. The platform is a mess and cannot be trusted. Payments arrive late and then you have to start an argument with the elusive and badly trained 'Customer Service' staff that is if you have at least an hour of your life to waste getting nowhere. Good luck with that lot. Even signing in to your own account has become a massive chore and has been littered with trip wires that will lock you out of your own account or send you around in circles. The time has come to steer well clear of what was once the very best card service available until clever cloggs Lloyds came along and decided it knew better ! No wonder Lloyds have been bailed out so many times for messing up. Even the most recent public money bail out seems to have slipped through their fingers. They will never learn. Give this card a miss folks and if you are unfortunate to have one then dump it or risk endless problems and frustration with the famously impossible to deal with Lloyds Bank. A serious business run by rank amateurs and school leavers who think they know it all.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Lloyds Bank Reviews