Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.52

2.5 Rating 1,228 Reviews

38 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 24th October 2025

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Lloyds Bank 1 star review on 26th June 2025

Jemmy

Lloyds Bank 1 star review on 13th June 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife had a policy with Lloyds bank car insurance. She wanted to change her car. I went online as this is normally cheaper but their website was off line for maintenance. When I encountered this previously with Aegeas they waived the £25 administration fee, but Lloyds were unwilling to do this. Furthermore they wanted to charge an additional £55 to cancel the policy. A total of £80 to cancel a policy costing £230 so over 30%. I considered this to be outrageous and wonder how they are allowed get away with it. I will not use them again and urge others to do likewise.”

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Posted 5 years ago

“Worst costumer service in March Branch”

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Posted 5 years ago

“a bank that support scammers and thiefs...”

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Posted 5 years ago

“Been using internet banking for donkies years same log in no problem I love lloyds Bank .....However today 3rd Feb could not log into oline banking spoke to at least 15 different people spme quite rude some just did not listen now I am having to take time off work to sort it out I am furious . I cannot go to the Branch I thouight the whole point is to assist people at work shocking Cust Service here guys”

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Posted 5 years ago

“been with them 20 years paid back everything ,they just dont listern/everytime yourinng have to explain same thing again to a different person errors etc!!!!!!!!!!”

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Posted 5 years ago

“DON'T USE LLOYDS BANK! They lie and cheat their customers out of money. Lloyds bully and pressure customers into signing contracts that leave customers financially worse off. They blame customers when money is stolen and accounts hacked, basically saying it’s your own fault. When you complain they pretend not to receive letters or just ignore you. Even pretending to send out responses to complaints when they haven’t. I'd give minus 10 stars if I could.”

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Posted 5 years ago

“Used Lloyd’s as a business factoring company for many years. Useless. Unprofessional and incompetent. They pretend to be on your side. Ignore the lovely horse advert. I’ve lost everything very quickly due to their mistakes. The new director involved also mistakenly copied me into an email badmouthing me as my world was broken and I asked for help in understanding what was happening. He came in and clearly wanted to prove a point no doubt in being the big man and making a point. From this day things were taken beneath us immediately but they hid with lies what they were actually doing and manipulated the situation. £30,000 a year we gave them for 9 years and all they did was lend money, nothing more. I’ve had a year of legal hell and I’m still not sure if I’ll lose my home. Legal loan sharks I feel and as they are so well known in the corporate world they are trusted. Therefore they can manipulate law against a one man band. Be aware, nasty snakes and ruthless. I’m starting a mission to educate people as it’s been shocking what they have done. Especially in modern times. Stay away from them.”

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Posted 5 years ago

“DO NOT OPEN AN ACCOUNT WITH THIS TRASH BANK. I MOVED AWAY AND THEY WONT LET ME CLOSE MY ACCOUNT BECAUSE IT STILL HAS £18.30 IT. CANT CANCEL MY ACCOUNT ONLINE, CANT CANCEL IT ON THE APP. CANT CANCEL IT OVER THE PHONE. THESE IMBECILES EXPECT ME TO BUY A $4,000 PLANE TICKET TO TRAVEL TO ENGLAND TO VISIT A BRANCH AND CLOSE MY ACCOUNT WITH £18.30!!!!!!!!!! WORTHLESS IMBECILES!!!!”

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Posted 5 years ago

“Rubbish bank ever !!!! Internet banking was locked for few days . Spent over 1 hrs for set up new password, trying to make a transfer at home and again account is blocked. I’m really fed up , staff in branch it’s not helpfhul !!!!”

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Posted 5 years ago

“we have asked them to send us bankstaitments so we can remortgeage our house..they promised us to have them in 3-5 working days..already 2.5 weeks passed and nothing.still keep promising..becouse of Lloyds service we end up paying 240£ extra for house becouse couldn't move to another lender.without bankstaitments it is impossible.Tell me pls who will be responsible of that..p.s 9 months ago we had the same problems,becouse of Lloyds missed appointment in one of the embessys in London.lost money as well”

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Posted 5 years ago

“Your telephone service is BAD. Your staff asking question in a rude manner, not using her common sense or customer service and treated us like a criminal. Lloyds Bank - we are wondering how do you select your telephone service staff?? and they are the one flying your brand ....badly!!”

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Posted 5 years ago

“All the 5 star reviews are from the bank itself all anonymous and fake this bank have no idea how to treat customers and anyone thinking of using or having an account should keep well clear. It is about time the regulator sorted out these cartel banks”

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Posted 5 years ago

“Terrible phone customer service - I have to wonder if they even know who the customer is? So arrogant and rude.”

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Posted 5 years ago

“Been a Lloyds bank customer for decades - hands down the rudest phone customer service staff I ever have to engage with.”

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Posted 5 years ago

“Been a customer for over 20 years, used to receive tenants rent, my salary, pay mortgage, credit cards and tax and used debit card for theatre tickets, petrol, odd clothing purchase, never used abroad and never over drawn. Boom letter, no longer can continue banking relationship, so thinking it must be mistake, make appeal appointment with bank manager. Bank manager agrees with appeal, makes appeal against closure, and I hear nothing. Make second appointment with bank manager who adds further comment to appeal in my favour and adding his opinion that he can see nothing untoward with account or the way I operate account to add weight to my appeal and says he will chase weekly. I have been today back to bank and he said, he is hearing nothing back, nothing at all. My appeal is not even being looked into, decision made and account will be closed now in less than two weeks. Have four of five kids grown up with Lloyds accounts and my husband all waiting on Lloyds actually closing my account before they close theirs in protest. I don't want any family members or anyone I know treated like this. Meanwhile I have to have salary and payments in all altered to a another account, and all payments the same. No reason whatsoever given for their decision because apparently they don't have to, despite the local bank manager appealing on my behalf. Ridiculous.”

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Posted 5 years ago

“I am still waiting for my s10 plus mobile phone green colour. I am not getting right customer service. I think bank doesn't really care about their customers.”

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Posted 5 years ago

“Lloyds Bank takes very little care about their customers and their approach is nothing but mercenary! The bank provides no insurance or support for victims of financial frauds and tries to do everything not to reimburse their clients, giving trivial and condescending explanation!”

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Posted 5 years ago

“Don't actually rate one star but no minus star. Obtaining my balances on two accounts by 'phone has now become obsolete, and I will NOT go online with my account numbers for what should be obvious reasons. I live six miles away from the ONLY bank in Market Rasen, so reluctantly carried on from the brilliant TSB to Lloyds .I believe the cessation of the telephonic balance service is deliberately done to keep customers ignorant of their overdraft status, so that some.will inadvertently become over drawn, and charged, because of it. Now if I want my balance I shall have to drive into Rasen when the bank opens to obtain the info. Disgusting bank. AVOID this bank at all costs. We shall be moving our accounts 18 miles away back to TSB.”

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Posted 5 years ago

“Unfortunately, I have lost my phone Samsung Galaxy s10 plus prism green mobile phone two weeks ago. I have called Lloyd bank phone insurance department to let them know I have lost my phone. They have asked me to provide all the paper works ie proof of purchase which is I did, network provider again I did, phone IMEI number and usage too. Plus my access £100 after all, now they have offered me Samsung Galaxy s10 plus Black. I said please find me same one not the black one. They are not willing to help me out. Their answers was we don't have green one. But how come insurance company will able to provide any customers needs (HELP) right? But I am not asking more. That's why we pay for the insurance. I am still waiting for my replacement galaxy s10 plus Prism Green mobile phone from Lloyds Bank insurance. Disgusting I am really disappointed after I have been with the bank since 1996. I think this is time me to change bank.”

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Posted 5 years ago

“Will take take take when you owe them money 6 years down the line i find out they owe me a lot of money taking there time about paying ot back”

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Posted 5 years ago

Lloyds Bank is rated 2.5 based on 1,228 reviews