Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.55

2.6 Rating 1,186 Reviews

39 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 10th May 2025

Marian

Lloyds Bank 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Lloyds Bank 1 star review on 5th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cheque imaging app/system is not fit for purpose, today I have been told by the business support call centre that because we have a different trading name to our limited company (both are on our bank account and have been since 2008) the system will not accept cheques issued in our trading name although their IDMs, deposit points and counter services will. The whole thing is a scam to play lip service to the instruction to speed up clearance of cheques. Bad service Lloyds, put it right or lose customers”

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Posted 6 years ago

“I rang today to report unauthorised payments by a scam business that appeared on my account. First of all the agent got annoyed with me when I asked politely to repeat what she said. English is not my first language so during phonecalls sometimes I need extra second to process what was said or to hear it again as sometimes I find it more difficult to instantly make sense of the words and someone's unique accent during phone conversation than in real life. Also I have minor hearing issues which can be quite distressing. So when she repeated with this condescending tone I felt like an idiot. From there on her manner was exactly that - like she really didn't want to deal with me. She didn't listen what I was saying, told me to contact the company before bank can open despute, even though just a sentence before I informed her that I did call and emailed that company many times and they're basically ignoring me. Apart from one email I got as a reply that I should try to call them... So when bank agent said I should wait for them to respond I started wondering who they're protecting more? Me, a loyal customer with bank account, savings account and credit card, or a scam who tricks people into payments without notifying them? I tried to explain again and again that I waited long enough for them to refund my money and all the agent had to say was that they can't open a despute if the company didn't contact me to offer a resolution. I regret mentioning that this company gives only 14 days for their unwilling customers to request the refund and that I'm close to that deadline. Agent said that bank won't do anything until those 14 days passed!!! So I was robbed by some pathetic wannabe-company, then had to waste my time ringing and emailing THEM to "please give me my money back", just to be ignored and then told by my bank that I'm basically NOT PATIENT ENOUGH. I was in great need of that money as a student and a mother of 2 year old who actually meant to have a birthday party that week. Had to borrow money to be able to organise party for the little one. I've learnt from my mistakes and will be changing banks.”

Helpful Report

Posted 6 years ago

“Utterly diabolical, impossible to contact, no care for customers & works dragged out for months on end by inept contractors who aren't checked on by Lloyds claim reps TM. Six months for burst pipe fix (unbelievable”

Helpful Report

Posted 6 years ago

“I would have liked to put no stars! I have been with lloyds bank over 30 years, had no missed payments or bad credit. My husband has had an accident and is unable to work for the next few months until he recovers from his operation , so we are down to just 1 wage, I rang lloyds bank to ask them if they could not charge any fees for a short period of time if we use my overdraft, I was put through to an advisor who went through our income based on the situation we are now in and our outgoings, informed me we will have more going out than comming in, I pointed out that I knew this which is why I rang for support, I was then put through to another dept and told as this was the case they have put a stop on my credit card and if we use the overdraft and don't clear it in 30 days they will close all our accounts! Shocking customer service, they need training on bieng a human. Obvious to say we are leaving them.”

Helpful Report

Posted 6 years ago

“Never ever have we delt with such a pathetic bank.”

Helpful Report

Posted 6 years ago

“We have three banks where I live and just to see how good these banks are I tried to get £200 in £2 coins from each one. Two I had no trouble at all with, but, after waiting 20 minutes, I was told this was not possible as I was not a customer there. I wasn't a customer at any of the bank, but Lloyds was the only one to refuse my request. Lloyds is not a people friendly bank and the service was terrible. Very abrupt woman at the till. I am very glad I'm not a Lloyds customer and the quicker they go out of business the better as far as I'm concerned.”

Helpful Report

Posted 6 years ago

“fed up with wasting all my time in call centres”

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Posted 6 years ago

“Poor custoemr service”

Helpful Report

(Car Insurance) - Posted 6 years ago

“They are the worst bank that you can go. They make a lot of mistakes and they are not careful enough. if you need something and you contact them via email you need to wait a while for them to respond. i am very disappointing and i do not encourage anyone to open an account there.”

Helpful Report

Posted 6 years ago

“Awful bank to deal with. Business banking is a complete nightmare and I wasn't even able to log a formal compliant because the department weren't picking up the phone. My main issue is that within the past few months we've had our card flagged and blocked by the fraud department for unusual transactions and there was nothing unusual in them at all. Unlike personal accounts, you get NO notification payments are blocked, *your payments simply get declined*. You can imagine the impact this might have on a business. At the time of typing this review, I'm on hold for whats expected to be 40 minutes to get the block lifted because some computer algorithm seems to think a regular payment is likely fraudulent (that was the case last time). Complete nightmare and I'm changing accounts asap.”

Helpful Report

Posted 6 years ago

“Absolutely the most incompetent Bank, simple banking activities such as making a deposit at a branch are prevented by appallingly obstructive & unhelpful staff (not trained & not their fault). Management consistently demonstrate they do not care about their customers or their business. There are always problems with basic bank services at Lloyds.”

Helpful Report

Posted 6 years ago

“Lloyds bank customer services are appalling, completely unhelpful.”

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Posted 6 years ago

“The bank is totally unreliable, i have an account for long time. I think every day to change bank. I hate Lloyds and everything with lloyds”

Helpful Report

Posted 6 years ago

“I went through the online application for a bank account. I was asked to visit a local branch to verify my ID and residence address. It said that for the former a driver's license would suffice, whereas for the latter a tenancy agreement from a letting agency would work. After waiting for a considerable time, I've been told that noone at the branch recognizes my lettings agency. My letting agency is not even a mile away. I was adviced to go to another branch or to make a doctor's appointment, where a doctor could confirm my address (using my tenancy agreement as proof of address himself..). I tried various times to contact another branch about 20min by bike away, but noone picked up the phone. When I arrived there they told me that my tenancy agreement was fine, but they wouldn't accept my driver's license as ID, because it doesn't have an expiry date on it. Also, on my tenancy agreement the district was mentioned. On the online application that field was optional, so I left it out. Because of this, I had to redo the whole online application. Now I am back at the branch and even though it says nowhere that an appointment is necessary, they ask me to wait for 45mins until someone with the authority becomes available. tl:dr: Although it should be just a formality to open a bank account after the online application, the Lloyd's Bank knows how to waste your whole day, making up problems and regulations that where previously never mentioned.”

Helpful Report

Posted 6 years ago

“The worst customer service ever Very limited people working Now near Holborn only one person is working. What a disgrace”

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Posted 6 years ago

“I have banked with Lloyds for over 20 years, they use to be a good bank, but not any longer. Both my local branches have been closed, my nearest branch is 25 miles away. If I need any advise or just want a quick discussion regarding finance I have to ring the call centre, what a performance that is. The interest for savers is pathetic, not mush else to say really, I am just really disillusioned with this bank.”

Helpful Report

Posted 6 years ago

“I am a 30 plus yr customer with lloyds, they have my personal accounts, and business accounts, I have 3 sources of regular income, a 930 credit rating and massive equity in my home. They now refuse to quote for a pcp car loan , the ever helpful branch don't know why, customer service don't know why. The complaints manager actually said " computer says no", followed by "I can't (or won't) tell you why!!!" It's a total disgrace. Tomorrow I start closing accounts. As always loyalty is worth nothing.”

Helpful Report

Posted 6 years ago

“Oct 18 - Lloyds Contents Insurance - Let me down in a big way - 2 years ago I've updated my police to cover my lodger - my premium went up and all was good - until a EoW on my flat - I've learned they put the premium up to cover their risk but it does not cover the lodger at all!!! So I had 100% liability over the lodger these past two years but no cover and they can't explain why my premium went up. Cancelling my policy *If you have lodgers make sure you get it in writing they are covering the lodger not just the generic policy schedule. I was absolutely shocked!”

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Posted 6 years ago

“A bank that specialises in poor customer service.”

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Posted 6 years ago

“Lack of customer service and ignorance. Back in 2011 they double charged me didnt notice until 2018. I advised that £28 (£10 being the charge and £18 being interest and compensation) is not enough for the length of time they witheld my money. as I had an ongoing complaint reference charges that i took to the ombudsman and lost (obviously as they look after the big banks as they are funded by them) they are now ignoring me as this issue got caught up in that complaint. I have tried to contact them via resolver and they are blatantly ignoring me!!!! Not good enough, they are only interested in the rich!!!”

Helpful Report

Posted 6 years ago

Lloyds Bank is rated 2.6 based on 1,186 reviews