Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.52

2.5 Rating 1,228 Reviews

38 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 24th October 2025

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Lloyds Bank 1 star review on 26th June 2025

Jemmy

Lloyds Bank 1 star review on 13th June 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This bank is not to be trusted. I was defrauded out of £1500 and the bank helped the crook to my cash. Their fraud team is based off shore, they work from script, no sympathy, empathy or common sense. I will never forget how helpless I felt as my own bank worked tirelessly to basically aid and abet a theft and treat me with contempt. The UK staff were a lot friendlier and sympathetic but the approach was always hands off and I was never under any illusion that my money was gone and Lloyds were desperate to wash their hands off the outcome. If you want a bank that can be trusted with your money, Lloyds is not it, not in a million years.”

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Posted 6 years ago

“With Lloyds for 40 odd years had several loans , all paid back without fault ,never had bad debt ,still working , no mortgage ,but still turned down for a small loan, I guess a good credit rating and loyalty counts for nothing with this bank.”

Helpful Report

Posted 6 years ago

“This is the worst bank that I have ever used. They are laggy the customer interface is not intuitive. Simple things like making inter account transfers become extremely difficult because there a number of steps that they do not list instructions for on the website so you have to call a service agent to help you figure it out. Today I was kicked off the bank 4 times while trying to run my employee's payroll and each time it took 20 minutes before the bank would even let me try to log back in, it just displays the message "commercial banking temporarily unavailable". Our company will be taking it's business elsewhere very soon.”

Helpful Report

Posted 6 years ago

“I questioned a transaction from my bank account. Both the company that the money went to and Lloyds bank were not able to help me. Lloyds claimed the money went to the company and the company claimed they did not receive the money. I was out of the country and not able to attend to this within 120 days so Lloyds advised me that their system only allows disputes to be logged up to 120 days back and that there was nothing they could do. I was very disappointed to find that Lloyds would not help me and that money was taken out of my account and there is nothing I can do about it. They said it was not fraud as I gave my details to the company, which was true but the company claim to not receive it. Seems like a serious issue to me that money can go 'missing' like that and I am the one that is paying for it.”

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Posted 6 years ago

“Totally rubbish, very poor customer service, not helpful. Never recommended .”

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Posted 6 years ago

“Awful customer service 1st My new credit card arrived with the incorrect name on I phoned customer services the lady laughed and said a new card would be sent I'm still waiting for that card and a pin number so currently can only use it for on line shopping!! 2nd I lost my debit card reported it and told a new card and pin would be sent within 7 to 10 days The card came after a few days the pin never did so called customer services who said it had been sent but would send another that took 2 weeks when I asked the advisor how I was supposed to get money out to live i was told sarcastically to go to a branch with ID I advised my working hours are the same as bank opening hours, his reply was you will just have to wait then. I would not recommend Lloyds bank to anyone.”

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Posted 6 years ago

“I apply a cridit card who give me a £4000 so i supposed to buy a new car with it which is help me so much for my new job unfurchinatly they took all mony back than they offer me £500 so not happy at all with this service”

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Posted 6 years ago

“Absolutely disgusting service i had £5k transfered to my account and these losers decided to close my account over concerns for the amount paid in no explanation i went to the branch tp transfer the money to my other account as i had no access or online banking only to find they.d blocked the account and withheld my money until i could prove my entitlement to it.failing the proof they will end up keeping it is technically know as stealing.nice one Lloyds AVOID AT ALL COSTS”

Helpful Report

Posted 6 years ago

“I authorised £32 for a ticket 11/05/18 for an online seller & £59 left my account & no ticket was sent to me. Contacted Lloyds by phone, told to go in branch. Went in branch, told to call Lloyds customer service. Who said they could do nothing & try the merchant. If I had not received ticket or refund in 14 days to contact them again. 6/6/18 I contacted Lloyds again as the merchant admitted they had no ticket & refused to refund me the money. Merchant was reported to the Marketing Authority & the police I might add. Both of whom said my bank would help. Lloyds saud 6/6/18 I would be refunded under their direct debit card protection scheme goods not received. 25/9/18 I still had not received refund or reimbursment. (Nor ticket). Called Lloyds again, who directed me to direct debit card disputes. Again, 13/11/18 I was told I would be reimbursed the £59 & I wasn't. Long story short: it's been 11 months & Lloyds still have not reimbursed me the £59; complaints case manager Jodie Bird does not return calls; I have closed my Lloyds account & involved the Financial Ombudsman. UK Financial Ombudsman contact number is 0800 023 4567; for those in a similar situation.”

Helpful Report

Posted 6 years ago

“Worst bank. I could not get a bank statement abroad and they blocked my account asking me to spend £2000 pounds to verify my identity after giving them every personal info over phone call to resolve 4k I have in my account. meaning I'll get just 2k after travelling. that's the worst math. 2nd time I could not get a bank statement abroad and could not apply for a Visa just cause they refused to release my account.”

Helpful Report

Posted 6 years ago

“Waiting for an online payment from a friend they say it takes 24 hours to set up????? my bank.... get a code and it's instant!!!”

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Posted 6 years ago

“Absolutely Rubbish Customer Services, I have a very high quote for a new car that's the same, but to cancel mid term they want another £120 just to cancel, when you call Customer Services, you can get put on hold for up to an hour, and still end up with useless information, I would never recommend LLoyds again, next step change Bank. been waiting for 4 day for Customer Services to call me.”

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Posted 6 years ago

“Bad experience! I had a fraud last week and I lost £398 that the bank doesn’t want to refund me. I don’t deserve this treatment! The bank didn’t protect my account, didn’t send me messages advising about fraud.”

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Posted 6 years ago

“I'm in Spain on holiday and I recieved an sms from Lloyds yesterday saying, 'thanks for reporting your card lost/stolen'. I phoned the hotline to explain that I had not reported my card stolen and my card was in my hand, only to be told that it was blocked and could not be unblocked. So I'm now in Cordoba with no card and 17 euro in my wallet. Total incompetance!”

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Posted 6 years ago

“The bank service is really poor and for such a large banking society they weren't able to fight for my money back from fraudulent incident i lost hundreds of pounds and i have lost all hope as the bank has closed my case and rejected any further inquiries regarding my money. I will not bank with them never again and i recommend new comers to join elsewhere such a barclays bank or natwest”

Helpful Report

Posted 6 years ago

“Terrible customer service and unhelpful in basic banking needs. I tried to complain about the poor service I received but incompetent and racist complaints handlers such as Eileen McShane gives Lloyds Bank a bad name. This bank discriminates against those that are most in need of help and offers no help online or by phone.”

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Posted 6 years ago

“Haslemere brand should be open in businesses hours 8.30 to 5.30 included Saturdays(may be at different hours) Isn't really helpful for local businesses. Also speed up the waiting times because is ridiculous to waiting so long for simple things. No really efficient management at all. Guildford brand is an a good example of efficiency. Thanks.”

Helpful Report

Posted 6 years ago

“Failure to communicate changes to cheque paying requirements followed by complete inability to provide solution. Business support nonexistent just put everything out to complaints department who answer nothing. After over 12 years they have hit an all time low in poor customer service.”

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Posted 6 years ago

“I cannot think of one thing they have done properly in the last 12 months. This has to be the worst and most expensive bank in the UK.”

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Posted 6 years ago

“Totally horrific bank and I will never bank with you again avoid avoid avoid!!!”

Helpful Report

Posted 6 years ago

Lloyds Bank is rated 2.5 based on 1,228 reviews