Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.52

2.5 Rating 1,228 Reviews

38 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 24th October 2025

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Lloyds Bank 1 star review on 26th June 2025

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Lloyds Bank 1 star review on 13th June 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have liked to put no stars! I have been with lloyds bank over 30 years, had no missed payments or bad credit. My husband has had an accident and is unable to work for the next few months until he recovers from his operation , so we are down to just 1 wage, I rang lloyds bank to ask them if they could not charge any fees for a short period of time if we use my overdraft, I was put through to an advisor who went through our income based on the situation we are now in and our outgoings, informed me we will have more going out than comming in, I pointed out that I knew this which is why I rang for support, I was then put through to another dept and told as this was the case they have put a stop on my credit card and if we use the overdraft and don't clear it in 30 days they will close all our accounts! Shocking customer service, they need training on bieng a human. Obvious to say we are leaving them.”

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Posted 6 years ago

“Never ever have we delt with such a pathetic bank.”

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Posted 6 years ago

“We have three banks where I live and just to see how good these banks are I tried to get £200 in £2 coins from each one. Two I had no trouble at all with, but, after waiting 20 minutes, I was told this was not possible as I was not a customer there. I wasn't a customer at any of the bank, but Lloyds was the only one to refuse my request. Lloyds is not a people friendly bank and the service was terrible. Very abrupt woman at the till. I am very glad I'm not a Lloyds customer and the quicker they go out of business the better as far as I'm concerned.”

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Posted 6 years ago

“fed up with wasting all my time in call centres”

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Posted 6 years ago

“Poor custoemr service”

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(Car Insurance) - Posted 7 years ago

“They are the worst bank that you can go. They make a lot of mistakes and they are not careful enough. if you need something and you contact them via email you need to wait a while for them to respond. i am very disappointing and i do not encourage anyone to open an account there.”

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Posted 7 years ago

“Awful bank to deal with. Business banking is a complete nightmare and I wasn't even able to log a formal compliant because the department weren't picking up the phone. My main issue is that within the past few months we've had our card flagged and blocked by the fraud department for unusual transactions and there was nothing unusual in them at all. Unlike personal accounts, you get NO notification payments are blocked, *your payments simply get declined*. You can imagine the impact this might have on a business. At the time of typing this review, I'm on hold for whats expected to be 40 minutes to get the block lifted because some computer algorithm seems to think a regular payment is likely fraudulent (that was the case last time). Complete nightmare and I'm changing accounts asap.”

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Posted 7 years ago

“Absolutely the most incompetent Bank, simple banking activities such as making a deposit at a branch are prevented by appallingly obstructive & unhelpful staff (not trained & not their fault). Management consistently demonstrate they do not care about their customers or their business. There are always problems with basic bank services at Lloyds.”

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Posted 7 years ago

“Lloyds bank customer services are appalling, completely unhelpful.”

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Posted 7 years ago

“The bank is totally unreliable, i have an account for long time. I think every day to change bank. I hate Lloyds and everything with lloyds”

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Posted 7 years ago

“I went through the online application for a bank account. I was asked to visit a local branch to verify my ID and residence address. It said that for the former a driver's license would suffice, whereas for the latter a tenancy agreement from a letting agency would work. After waiting for a considerable time, I've been told that noone at the branch recognizes my lettings agency. My letting agency is not even a mile away. I was adviced to go to another branch or to make a doctor's appointment, where a doctor could confirm my address (using my tenancy agreement as proof of address himself..). I tried various times to contact another branch about 20min by bike away, but noone picked up the phone. When I arrived there they told me that my tenancy agreement was fine, but they wouldn't accept my driver's license as ID, because it doesn't have an expiry date on it. Also, on my tenancy agreement the district was mentioned. On the online application that field was optional, so I left it out. Because of this, I had to redo the whole online application. Now I am back at the branch and even though it says nowhere that an appointment is necessary, they ask me to wait for 45mins until someone with the authority becomes available. tl:dr: Although it should be just a formality to open a bank account after the online application, the Lloyd's Bank knows how to waste your whole day, making up problems and regulations that where previously never mentioned.”

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Posted 7 years ago

“Annoyed as before I noticed they kept increasing the direct debit amount every year and without warning.”

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Posted 7 years ago

“The worst customer service ever Very limited people working Now near Holborn only one person is working. What a disgrace”

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Posted 7 years ago

“I have banked with Lloyds for over 20 years, they use to be a good bank, but not any longer. Both my local branches have been closed, my nearest branch is 25 miles away. If I need any advise or just want a quick discussion regarding finance I have to ring the call centre, what a performance that is. The interest for savers is pathetic, not mush else to say really, I am just really disillusioned with this bank.”

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Posted 7 years ago

“I am a 30 plus yr customer with lloyds, they have my personal accounts, and business accounts, I have 3 sources of regular income, a 930 credit rating and massive equity in my home. They now refuse to quote for a pcp car loan , the ever helpful branch don't know why, customer service don't know why. The complaints manager actually said " computer says no", followed by "I can't (or won't) tell you why!!!" It's a total disgrace. Tomorrow I start closing accounts. As always loyalty is worth nothing.”

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Posted 7 years ago

“Oct 18 - Lloyds Contents Insurance - Let me down in a big way - 2 years ago I've updated my police to cover my lodger - my premium went up and all was good - until a EoW on my flat - I've learned they put the premium up to cover their risk but it does not cover the lodger at all!!! So I had 100% liability over the lodger these past two years but no cover and they can't explain why my premium went up. Cancelling my policy *If you have lodgers make sure you get it in writing they are covering the lodger not just the generic policy schedule. I was absolutely shocked!”

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Posted 7 years ago

“A bank that specialises in poor customer service.”

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Posted 7 years ago

“Lack of customer service and ignorance. Back in 2011 they double charged me didnt notice until 2018. I advised that £28 (£10 being the charge and £18 being interest and compensation) is not enough for the length of time they witheld my money. as I had an ongoing complaint reference charges that i took to the ombudsman and lost (obviously as they look after the big banks as they are funded by them) they are now ignoring me as this issue got caught up in that complaint. I have tried to contact them via resolver and they are blatantly ignoring me!!!! Not good enough, they are only interested in the rich!!!”

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Posted 7 years ago

“Lack of ability was what went wrong the only department with any sense was the personal decision team. Spent £30 of my own money proving there is a problem with their computer system and two months of letter writing and meetings ending with acceptance of loan approval by one department and potential refusal by another nothing but computer says no people who struggle to make rational decisions by themselves”

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Posted 7 years ago

“Sharp practice. No car insurance renewal advice sent, just advised that they had reinsured at about £150 per annum more than other quotes. With that and poor service when we did have a claim we won't be renewing our other car insurance or buildings and contents with them”

Helpful Report

Posted 7 years ago

Lloyds Bank is rated 2.5 based on 1,228 reviews