Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.48

2.5 Rating 1,265 Reviews

37 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,265 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple, straight forward happy to be with them@”

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(Car Insurance) - Posted 8 years ago

“Very good throughout I do recommend”

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(Car Insurance) - Posted 8 years ago

“good insuranc”

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(Car Insurance) - Posted 8 years ago

“great service”

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(Car Insurance) - Posted 8 years ago

“Recently made a telephone claim through chargeback on my visa debit because of the monarch collapse and was happily gobsmacked to see the money back in my account 3 days later, the ref was D1573793 just want to say thanks”

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Posted 9 years ago

“Oxford Street branch in London is the best branch when I have any questions or issues they are always helpful. But the the one in kentish town they are really lazy and they never help”

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Posted 9 years ago

“Excellent service all round. No fault claim, when someone ran into back of my car, handled very well.”

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(Car Insurance) - Posted 9 years ago

“Every aspect of my claim was dealt with excellent service”

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(Home Insurance) - Posted 9 years ago

“Had my docs to my email and not been pestered by them since”

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(Car Insurance) - Posted 9 years ago

“I've been with Lloyds bank since the age of 13.. I am now 39 and I have always received excellent service! Recently I tried to withdraw cash from an ATM which belongs to M&S bank without success as the machine was faulty.. I reported it straight away to Lloyds bank who made sure my money was returned into my account within minutes.. And I am very grateful thank you Lloyds excellent customers service!!”

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Posted 9 years ago

“Ive noticed in my bank statement i was charged for something i havent paid myself. I called the bank and spoke with 2 lovely ladies who helped me a lot and They were so friendly and helpful. Ive received my money back the same day. Im very happy with the service i got, I dont remember the ladys name i spoke to, she helped me a lot her name was starting with N. I wish to thank her again she made my day better as i was upset about the money. Thank you! Waiting time was max 1 min so it was an exceptional service for me.. Thanks again!!!”

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Posted 9 years ago

“One individual who's name I didn't catch was helpful beyond he's job expectations for that reason I rate lloyds bank service and hard work 10/10”

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Posted 9 years ago

“If i could, I would give even more starts to Lloyds Bank. I am with Lloyds Bank more than 5 years and i would not change my bank ever. Always kind, always very helpful and their customer service is absolutely excellent. Fraud or dispute with a supplier....Lloyds Bank was always here for me to help and they never let me down. Dear Lloyds Bank i am your massive fan!!”

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Posted 9 years ago

“good service”

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(Home Insurance) - Posted 9 years ago

“I called into the Market St Wigan branch today 021116 @ 9.30.I no longer bank with Lloyds but had to clear up a matter on an old account.I was met by a really helpful man David Malloney he spent a good deal of time sorting out the issue for me.He is a real asset to Lloyds.I find in a customer service industry people are slow to say thank you but quick to say when they dislike something.Well done & thanks again.”

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Posted 9 years ago

“Very happy with what lloyds bank offer me”

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Posted 10 years ago

“very good and easy to get cover”

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(Car Insurance) - Posted 10 years ago

“Absolutely fantastic service. I had an incident with account fraud I discovered today. I phoned them up and I was instantly refunded an investigation was launched and the police where involved. I was given advice about keeping my account safe and the customer service was brilliant. I'm an extremely happy customer!!”

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Posted 10 years ago

“I changed my information twice. Wasn't sure if I wanted to get the car I eventually decided on. Must have been a pain for the guys but they were really helpful and sorted things out , no problem. Recommended !!”

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(Car Insurance) - Posted 10 years ago

“My card was recently cloned and someone had taken a huge sum of money from me which I was completely unaware of because of how fast it had happened. Lloyds bank sent me an automated text to confirm that I'd made the transactions and I replied that I had not. No more than 2 minutes later I recieved a call from their Fraud department & my bank account was frozen immediately, all of my money was refunded and they had a new card on the way for me. I cannot thank them enough for the great service because if it was not for the speed that they acted in I would have not known for days & the situation could have been a lot worse than it was. Having this happen to you makes you feel very stressed and cautious (obviously) but the Gentleman I spoke to on the phone from Lloyds Fraud department made me feel calm and reassured me that they had everything under control and sorted out for me. I just had to carry on with my day-to-day things whilst they resolved what had happened. Thank you!”

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Posted 10 years ago

Lloyds Bank is rated 2.5 based on 1,265 reviews