Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.49

2.5 Rating 1,262 Reviews

37 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had several problems with Lloyds. First of all the customer service is abysmal. You wait at least half an hour to connect a call, even if it is important like a stolen card, then the staff are rude and impolite. In addition to this, the card itself is dodgy. Mine has been retained by an ATM machine twice, leaving me in a very difficult situation. I also receive a very very annoying weekly email from Lloyds titled "We want you to recognise a fraudulent email". How many times do you have to send this! I have opted out of all email communications yet still receive this rubbish each week. Banks are also unethical as they have shareholders that profit out of other people's money - in a building society the company is owned by its customers.”

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Posted 5 years ago

“I want to thank a remarkable named Lewis Wykes from Lloyds Fraud department. He showed great patience and compassion when deal with a problem I had. His is without a doubt an asset to Lloyds and thank him restoring my belief in knowing that when a problem is dealt with by the right person most things can be sorted. So thank you again Lewis Wykes.”

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Posted 5 years ago

“Very easy to sort out very professional would recommend this service without hesitating”

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(Car Insurance) - Posted 5 years ago

“I lost my bank card,ordered a new one.Such a good and helpful service at the Leicester branch and also customer service.Recived my New Bank card 1 day later!👏👍Thank u”

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Posted 5 years ago

“It's a shame I can't give zero stars to Lloyds Bank. They are unable to handle a basic request posting a paper statement. It was meant to take upto 7 working days - but it has been a month now. Using their online & in-app complaints process has not helped at all. I've contacted them a number of times have not had a single callback. DO NOT WASTE YOUR TIME WITH THIS BANK”

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Posted 5 years ago

“Lloyds are clowns. My parents died and rather than help they made it as difficult as possible. 5 different phone calls from 5 different people with 5 different stories. Then denied it like an NHS doctor who murders kids. The car was damaged when my died, so obviously made a claim, but as i am US citizen they would not cover me to drive, and as they are clearly tighter than black horses butthole on there logo, they would not even fork out for a hire car as a gesture of goodwill. 100 quid. Despite it being part of the policy....”

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Posted 5 years ago

“App is easy and always works. Been with them for 6 years, have a basic account and an easy saver. Never had an issues at all. Have tried other banks but for me, lloyds is best.”

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Posted 6 years ago

“Very good service”

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(Car Insurance) - Posted 6 years ago

“I was moving house and wanted to transfer my contents insurance to the new address and also wanted to cover contents in transit. I spoke, in total, to three people over the weeks before our move. All were helpful. The standout person (Gareth I think) was working from home during the heatwave in July . He was exceptionally good. Not only confirmed arrangements for cover in transit, but also set up my policy for the new address - all from his bedroom a few miles outside Halifax. Heartwarmingly good service. Lynda Five stars 🌟 🌟🌟🌟🌟”

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Posted 6 years ago

“Very disappointing experience, you are nothing but a number to Lloyds! I have a personal account with Lloyds Bank for number of years. Doesn't matter how much banking you do through them you are nothing but a number to lloyds and they are just going to treat you as such. Have had a awful experience and obviously not going to be with them anymore! It just happens to be that I am a owner of a multi national business group that is growing rapidly. I have no faith in lloyds treating my business or my colleague any differently, hence will be moving all associated accounts to somewhere else”

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Posted 6 years ago

“Had the Insurance for one year now and all been ok, was a lot cheaper then others.”

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(Home Insurance) - Posted 6 years ago

“Easy to deal with, plain English”

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(Car Insurance) - Posted 6 years ago

“Lloyds Banking Group the worst company ever to work for if you are Gay, We will ensure you get a Developing Balanced Scorecard, We will ensure you do not get any development, we will ensure you miss out on job opportunities, we will ensure you are unsupported in work, we will drive you out of the business because after all we don’t care”

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Posted 6 years ago

“I've been a lloyds customer for 8 years( never owed them a penny). I sold a phone online and received payment into my Lloyds current account(180£). After that my account and all my funds(over 1500£) have been suspended for 5 days so far and stil going. I wouldhave understand the blocking of that transaction only but blocking the funds for my FOOD RENT DIESEL FOR WORK MONEY FOR BILLS represents nothing but ABUSE!! PLEASE PEOPLE AVOID THIS CIRCUS CALLED LLOYDS BANK. FOR YOUR OWN GOOD. !!!”

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Posted 6 years ago

“Was extremely easy to do, cheaper also than my last insurer, will be defintely be staying with them if remains cheaper.”

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(Car Insurance) - Posted 6 years ago

“Hi, I'd just like to say that Sue who works at the disputes dept in Liverpool is one of the nicest and understanding Lloyds employees I've ever spoken to. She looked into my dilemma with empathy and made my life bearable again. I'd just like to thank her from the bottom of my heart, Thank you Sue, Al.”

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Posted 6 years ago

“Tunstall lloyds. Outstanding service given to me when I was under pressure to send money over seas. The manager to a person on the desk were very helpful and showed genuine empathy. CBD”

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Posted 6 years ago

“Wery Google time”

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(Car Insurance) - Posted 6 years ago

“As I have not had to claim I cannot comment”

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(Car Insurance) - Posted 6 years ago

“Hayes Branch 1-5 East Avenue, Hayes UB3 2HW. Very poor customer service as far as product knowledge or their own research on products is concerned. All they are aware of is 'DO IT YOURSELF ONLINE'. They arn't even aware that certain products are not available online at this point of time. Company needs to provide training updates to these staff on dealing appropriately with customers thorough knowledge of products.”

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Posted 6 years ago

Lloyds Bank is rated 2.5 based on 1,262 reviews