Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.49

2.5 Rating 1,262 Reviews

37 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just spent +2 hours on the phone with Lloyds bank for the second time in a week. Once more I have been passed from person to person only to end up with a team who tell me they can't help. Internal communication systems appear to be chaotic. I am being sent to a branch that is rarely open as the staff regularly place themselves in 'self-isolation'.”

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Posted 6 years ago

“Expensive and not flexable”

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(Car Insurance) - Posted 6 years ago

“A very caring and helpful company to deal with”

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(Car Insurance) - Posted 6 years ago

“Ignore adverse comments from banks under anonymous. Moving to Lloyds was the best moves I’ve done. Customer service is more than excellent and they are superb on sorting fraud withdrawals. I lost my card and it was replaced in 2 days. For personal banking do yourself a favour and ask Lloyds to switch for you.”

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Posted 6 years ago

“I am happy with lloyd s bank been with them for years”

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(Car Insurance) - Posted 6 years ago

“Absolutely amazing bank, customer service is great, easy & simple use of the app and great to manage finances and savings!”

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Posted 6 years ago

“The worst UK bank there is. Absolutely dreadful. I have been with this bank for a decade and I can not WAIT to leave. They are absolutely dreadful. Dreadful dreadful dreadful. Anyone is better than Lloyds. Terrible online banking, terrible lending, terrible mortgages, terrible customer service if you can even reach someone. It's safe to say I will never touch this bank again once I've left. 1 star is generous. Dreadful interest rates and dreadful attitude. Worst bank in existence.”

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Posted 6 years ago

“easy to obtain was informative and a success”

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(Car Insurance) - Posted 6 years ago

“Try to contact anyone to get refund i.e. charge back on debit card.get no help what so ever.i am changing banks as soon as possible,they are tripe!”

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Posted 6 years ago

“Everything was clear and helpful and didn't take long to put me on the right policy was not as expensive as what saga who I'd been with for a long time quoted me so I'm ok with it, but will check out when policy is up for renewal other quotes with go compare”

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(Car Insurance) - Posted 6 years ago

“Had to speak to an advisor on the banks automated service which is great but Umar who I spoke with today was efficient.no fuss.dealt with my problem and professional.I was impressed by how quickly I got through as well.Thankyou for a great service.”

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Posted 6 years ago

“Take more money for my loan”

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Posted 6 years ago

“Glitchy, keeps logging me out. It made 2 payments from my account while It logged out. Very poor MUST DO BETTER”

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Posted 6 years ago

“I’m currently locked down for 10 weeks I expect this to carry on cause of age and illness,I am assuming a rebate of some sort as in 10 weeks I’ve travelled very little ?”

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(Car Insurance) - Posted 6 years ago

“I have been banking with Lloyds for many years and I have never had a problem. Today(29/05/20) I went in about 1120 -1130ish to deposit some cash. The woman in a suit greeted me and when I told her I was depositing she directed me towards the paying in machine. Now normally this wouldn't be an issue but last time the machine rejected a lot of new plastic notes because of creases or folding, so I told her this. I had my purse in my hand at the time and she looked at it and said 'I suggest you get a new purse'. What???? how personal was that? To make matters worse, while I was at the window dealing with the cashier, she came up and asked me who had given me the money!!!! Surely this is not only unprofessional but also a step over the mark? I have never had a negative experience with my local branch, (Oakham), in fact I would go as far to say they have been absolutely great with all my dealings with them. The staff have always been friendly and uber professional. Today, the 2 staff on let me down. I hope this was just a little glich as I would normally totally recommend Lloyds.”

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Posted 6 years ago

“Really helpful kind customer service, great advice great service would recommend to other people treat their customers with respect good service on the phone and in the bank.”

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Posted 6 years ago

“Such a great service! I recommended Lloyds Bank for my brother and they didn't put me down. I have spoken with the adviser under the name Sam and he was helping me with all the questions. Absolutely professional and knowledge.”

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Posted 6 years ago

“I really can’t praise Lloyds bank enough since this lock down , I am totally useless on my iPhone and without Lloyd’s I really don’t know what I would have done, I just phone a number and my money is transferred, my husband is with Barclays and he is so impressed, thank you so much Lloyds”

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Posted 6 years ago

“I opened a bank account, they told my aplication is successful but after a second review a week later they told me they will close it, they should've told me in the beginning they can't do it.”

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Posted 6 years ago

“I pressed pay someone new. Red box appeared asking me to update my profile. I checked my details on my profile, everything was correct. The system will not allow me to pay someone new. I went back into my profile and retyped the same telephone number that was there to see if that will sort it, but no. I called Lloyds. I was told that the tel no. I typed will take 48 hours before I can use the account. I have had to transfer all my money to another bank account in order to make payment to my creditors. Lloyds Internet Banking is RUBBISH. Lloyds bank should be closed down and stop them form trading in UK”

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Posted 6 years ago

Lloyds Bank is rated 2.5 based on 1,262 reviews