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Marks & Spencer Reviews

2.1 Rating 1,330 Reviews
23 %
of reviewers recommend Marks & Spencer
Company Reviews Questions Metrics
2.1
Based on 1,330 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Marks & Spencer Reviews
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 16th January 2026
Graham G
Marks & Spencer 1 star review on 18th September 2025
Anonymous
470
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“many thanks I hope to renew my policy this year.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Christine
Verified Buyer
“I found the site very easy to use all the information is there, I would definitely use this site again and check M&S for future policy.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Quick and easy switch over to M&S. Good price and cover.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“I had to make a call to ask if I could add someone to my policy the operator was very helpful.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Carole
Verified Buyer
“Shockingly bad claims handling, given incorrect information from rude untrained staff. Will not insure my car with M & S ever again.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Needed some advice over my policy which was quickly and easily explained to me---on a seperate occasion I received help and advice via the legal section-(optional purchase) after another driver went into my car.”
Helpful Report
(Car Insurance) - Posted 12 years ago
Anonymous
Verified Buyer
“No problems.”
Helpful Report
(Car Insurance) - Posted 12 years ago
George
Verified Buyer
“Mu insurance went from £230 down to £110, such a saving can't be ignored. Many thanks. Should I have been given a Meerkat, lol.”
Helpful Report
(Car Insurance) - Posted 12 years ago
Senaze
Verified Buyer
“Good insurance.”
Helpful Report
(Car Insurance) - Posted 12 years ago
Anonymous
Verified Buyer
“Marks n spencer have been excellent to be woth staff couldnt be nicer.”
Helpful Report
(Car Insurance) - Posted 12 years ago
Marks & Spencer is rated 2.1 based on 1,330 reviews
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