Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received flowers for Mother’s Day about 20minites ago they were limp and half dead . Even the bottom of the stems were half dead . A sad reflection on Marks and Spencers !!!!!!”

Helpful Report

Posted 2 years ago

“Just received flowers for Mother’s Day. They look half dead and brown. Hoping they will recover but not very hopeful. Not in water , leaning against the side of the box so damaged. There is no card to say who has sent them. I have 3 daughters and it could be from any of them. Which on do I thank?”

Helpful Report

Posted 2 years ago

“Just received flowers for mother’s day and I am bitterly disappointed in them. Not only were they not in water but the flowers were turning brown and the bouquet was mainly foliage. This is the second time I have complained about M&S flowers obviously you are not listening.”

Helpful Report

Posted 2 years ago

“The flowers were received half dead. Flowers were squashed, and bore no resemblance of the flowers described on the web-site. Will never be ordering from M&S again. Such poor quality.”

Helpful Report

Posted 2 years ago

“Flower delivery, flowers half dead and not in water bag as previously”

Helpful Report

Posted 2 years ago

“My son sent rose and hyacinth bouquet today for Mother's Day very disappointed bouquet was all fall roses brown and dead horrible and upsetting to reseve dead flowers”

Helpful Report

Posted 2 years ago

“I needed to just reschedule a delivery and they refused. I then offered to pay and have nothing delivered and they also refused this. They claim their systems are inflexible and wont let them make changes. I dont belive that. Expected better from M&S. Will never use again.”

Helpful Report

Posted 2 years ago

“My son sent me the Mother’s Day Rose and. Hyacinth bouquet. Unfortunately the Rose are limp and half dead and the flowers are NOTHING like the picture. I feel so upset for him as he lives abroad. Appalling...the reviews for these flowers says it all. Please do better M and S.”

Helpful Report

Posted 2 years ago

“My daughter ordered flowers for me as a special thank you for looking after her. She ordered them on 5th March, they were despatched on 13th march arrived on my door on 14th march in a very poor state !!! They were in a large glass vase there was no water in the stems were bone dry. Marks and Spencer you need to address this issue, this is not the first time this has happened to me, as a receiver and a sender. Your reputation is going downhill. Yes they gave my daughter a refund but that is no help after the event has been spoiled. We will not be patronising Marks' flowers again. I will be sure to tell family and friends as well. The outcome of having spoiled flowers delivered to your door is very sad and upsetting.”

Helpful Report

Posted 2 years ago

“What appalling flower delivery service. Ordered a delivery for 8th.Mar. for friends birthday. Delivered today (14th Mar.), in appalling condition . Had to be put straight in rubbish bin on arrival. Used to be excellent service, not any more. Will never order from them again.”

Helpful Report

Posted 2 years ago

“I received a flat box through the post. The flowers were appalling one carnation and one tulip and some dire looking foliage. Very limp but made a little recovery once in water but still not enough. The spelling on the card was absolutely horrendous and I can't even put into words how upsetting this was as they were sent to mark the 1st anniversary of my husband's untimely passing Last year. Please can someone take the care and check before sending as it caused so much distress to me and my family, and to the person who so kindly sent them and was so caring in sending them. I would certainly never recommend this service to anyone. I'm so sorry for having to complain but it's hard enough to cope without this.”

Helpful Report

Posted 2 years ago

“ordered the bella rose bouquet for a friend which she said was beautiful my gripe is when ordering there was no box to put a message in so she didn't know who had sent them”

Helpful Report

Posted 2 years ago

“I ordered flowers for my sister as a thankyou for everything that she does for our mum who suffers with dementia. The first bunch that arrived were practically dead. I called M&S straight away and they arranged another bunch to be sent out the next day. They arrived today and were no better. I'm mortified that the flowers I'm sending to cheer my sister up are awful. I would not recommend getting flowers through M&S at all. I have received a full refund and a E-gift card but this doesn't make me feel any better about the flowers that have been delivered.”

Marks & Spencer 1 star review on 7th March 2023

Helpful Report

Posted 2 years ago

“Got flowers from a friend they had no oasis or anything giving them water so by the time they sat overnight in a box with the courier they started to droop some were broken and dead before they even came out the box i would never buy flowers out here and will tell others not to either you can get a better bunch out asda!!”

Helpful Report

Posted 2 years ago

“I have never had such dreadful flowers. If I could leave no stars I would. They were nothing like shown on the picture and some of the greenery was broken. To add insult the customer service was atrocious. Saying I had to get the buyer to email even though they were away on holiday. Never buy again”

Helpful Report

Posted 2 years ago

“The flowers were going brown and wilty when they arrived. The packaging was also very poor and the vase that came with them had shattered. They get away with absolutely p*** poor service time and time again because who would ring up the lovely person who bought them flowers and say "Sorry, but these flowers are sh**"?Don't order flowers from M&S. Use the nearest florist to your loved one.”

Helpful Report

Posted 2 years ago

“The delivery arrived early evening, the box was damaged and had been opened, the chocolates were missing and the flowers were half dead. Nearly £50 for a bunch of crushed half dead flowers - absolutely appalling. I complained to M&S but got no response. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Extremely disappointed and disgusting customer service. I received a delivery of flowers sent from a caring friend after my operation. The bouquet wasn't secure in the box, flowers were damaged the stems were dry, no wet material round stems or aqua wrap. I reported this to customer service gave them all the details off labels, they were very unhelpful and basically said the person who made the order would need to contact them. Obviously I don't want to offend my friend and felt I was unable to continue with my complaint. I would never send flowers from M & S to anyone.”

Helpful Report

Posted 2 years ago

“My next day delivery flowers haven’t been delivered nor is there any sign of them!”

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Posted 2 years ago

“Valentine’s flowers arrived and we’re the wrong ones. I have been sent the wrong ones and delivered were very dry and some of the flowers were damaged so had to go to the bin. A lot of money for flowers and expect better from Marks and Spencer’s but have been let down. Will not be ordering flowers again from there flower shop.”

Helpful Report

Posted 2 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews