Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,231 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after reading the reviews on Torquay how shocking there Reviews are and to think the so called general manager Claire Thomas can ban a customer for rewarding her staff that showed they care about the customer and value them if Marks and Spencers policy is staff are not allowed to accept anything from the customer then why do they take it clearly Claire Thomas has lost all control of her staff if she couldn't stop her staff from taking these rewards yet she could sit back and allow two members of her staff ring 101 and tell a pack of LIES to the police which i believe she new was a Lie as the old saying says what goes around comes around its one food hall i will be keeping well away from”

Helpful Report

Posted 2 years ago

“I was absolutely delighted when I received some very enexpected flowers from a friend. However this was short lived the flowers arrived looking worse for ware but thought after a night in water would be ok but alas no looked half dead the next morning. Contacted customer services which to be honest the person I spk too couldn't be bothered to even listen to my compaint. Advised of another delivery the next day. They did turn up looking better than the day before but we're not great Vue considering how much my friend would of paid. Would not advise anyone to order from m n s. If I could have given a zero I would of.”

Helpful Report

Posted 2 years ago

“An absolute debacle-ordering easy enough but flowers didn’t arrive 24 hours after they should have. Best idea from Customer Service was to cancel and reorder-err no, not when the first lot hadn’t turned up. My advice would be not to use M&S for flower delivery, their partnership with Yodel actually doesn’t deliver, am absolutely furious as flowers were for a friend undergoing surgical investigation 😡”

Helpful Report

Posted 2 years ago

“Advertised as 25 stems... only 18 received. Nearly a 3rd missing.. Customer service was appalling.”

Helpful Report

Posted 2 years ago

“Couldn't place an order for flower delivery because the website is absolutely awful! The box for salutation is simply not working therefore M&S has lost my business. My wifi speed is showing 'excellent' so the fault is not on my side.”

Helpful Report

Posted 2 years ago

“Today I have received a beautiful delivery of GET WELL flowers from my niece . the courier was DPD in the Northampton area who are always excellent. The flowers are a large bunch of cream, pink and red roses in an extremely strong box and fixed tightly to the base of the interior. If these can arrive perfectly = on time / in excellent condition why are M&S allowing such appalling uncaring staff in other reviews to continue giving such bad service and couldn't care less attitude ? They are obviously losing a vast number of customers , businesses these days can ill afford to lose them.”

Helpful Report

Posted 2 years ago

“Flowers ordered 6 days before date- arrived so late- after 8pm on aunts birthday. Had been in delivery van all day. So disappointed. Why cant M n S have service agreement flowers are delivered before lunch? Won't use again.”

Helpful Report

Posted 2 years ago

“I am recovering from an operation and my workmates sent me M&S flowers, unfortunately when I opened the box the stalks hadn’t been kept damp and they were all wilted. They were long stemmed roses and foliage and came with 3 short, purple posy vases ? Very disappointed.”

Helpful Report

Posted 2 years ago

“This is the second time within three weeks I have received sub standard flowers and a sub standard service from M&S. My mothers day flowers arrived no where near the stated time and apparently the deliverer could not find my address. A further bunch of roses were sent - but were not the best quality and some were already showing signs of brown fading and did not last 7 days. Yesterday I received a further bouquet which probably cost a lot of money. ALL of the roses had brown edges, some of the tulips were good - others fully open. I cannot recommend M&S flowers any longer”

Helpful Report

Posted 2 years ago

“It would be a great idea for the driver to deliver to the correct address, as they use satnav I find it hard to believe he/she didn’t get the correct road.”

Helpful Report

Posted 2 years ago

“Ordered flowers for my mum on mother's day and have just found out that her flowers were left in the foyer of my parents sheltered housing Comlpex if it wasn't for somebody bringing them up and asking if they were hers my Mum would not have known as it was a surprise for her the delivery person didn't bother to ring her bell just dumped them in the foyer was sent a photo of them and they were all open and only lasted a week they were not cheap either will never ever buy flowers again from Mark's not impressed one bit shame on you Marks & Spencers”

Helpful Report

Posted 2 years ago

“The flowers I ordered for a friend for her special birthday was delivered with a broken box and no flower feed, also they sent a empty card, after I requested a message”

Helpful Report

Posted 2 years ago

“Recieved a beautiful roses and freesias, no flower fragrance aroma, only a musty smell, this bouquet was a 60th wedding anniversary, not just right M&S”

Helpful Report

Posted 2 years ago

“Ordered flowers for my mum for mother's day. They arrived on time but didn't look fresh, had no flower feed and no packing, after 2 days they shivered and died. Extremely disappointed.”

Helpful Report

Posted 2 years ago

“Wilting badly and about ready to throw out!! Very disappointing”

Helpful Report

Posted 2 years ago

“My daughters sent me a large bouquet for Mother's Day. It was delivered to the wrong address but brought to me by the house occupants. The flowers were wilting and half dead. Most revived after cutting under water but they were mostly dead after a few days. M & S replaced the bouquet which arrived in better condition but the flowers were not fresh. I think they get rid of ageing stock in these bouquets which no-one would buy on sight. Very poor.”

Helpful Report

Posted 2 years ago

“I was waiting on mother's Day for my bouquet and they never arrived. Some lame excuse of not having the exact flowers as described. Apologies from the courier and would I be prepared to have the bouquet a day late but delivered by 12 noon. Being reasonable I said ok. The flowers did not turn up,and now my son has been offered a refund for the missing bouquet. Terrible customer relations. What a let down on the day.”

Helpful Report

Posted 2 years ago

“Bought my mother flowers for Mother’s Day they were half dead and wilted foliage on arrival. I emailed M+S on receiving and heard nothing however 5 days later looking at the dead flowers I felt I needed to contact them as the bouquet wasn’t cheap. In their defence their customer service was excellent however I think M+S need to look at their supplier. Sadly I wouldn’t use you again.”

Helpful Report

Posted 2 years ago

“The flowers, (Cottage Garden Floral Bouquet), wilted a few days after arriving.”

Helpful Report

Posted 2 years ago

“I ordered flowers for Mother’s Day but to be delivered on the 17th March The flowers arrived while I was with my mum who is 90 years old I opened the box which was squashed one end, the flowers which were supposed to be pale lilac roses were brown wilted and crispy they were not fit to try to put in water I called customer services who blamed it on the courier company Yodel I was offered £10.00 e voucher but I said that was not good enough and I was asked to send photos which I have. I had a reply which said it will take 48 hours for a reply Now each email they send discussing this takes a further 48 hours each time I reply. The emails are written poorly and have a American feel to them, very weird the person signs off ‘Have a nice day’ Communication is really poor no apology and although I have used them for years I will not use again.”

Helpful Report

Posted 2 years ago

Marks & Spencer is rated 2.1 based on 1,231 reviews