Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.06

2.1 Rating 1,319 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

Write Your review

Tell us how Marks & Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to cancel my subscription order after being disappointed for my last two deliveries but have been unable to do this after waiting on the phone for 15 minutes only to be told oh no you can't cancel by phone”

Helpful Report

Posted 6 years ago

“I signed up for their flower subscription but cancelled after two deliveries as I didn’t feel they were worth the price. The flowers themselves were very pretty and the packaging was good but not good value for money.”

Helpful Report

Posted 6 years ago

“I ordered a large bunch of yellow and white long stem roses for my daughter's birthday, it seems they were not available and they sent a cheaper bunch. If my daughter hadn't phoned to thank me for the beautiful yellow roses i wouldn't have known they weren't what I had ordered. After phoning m&S they did refund 50%. but I think they should have informed me they were not available.”

Helpful Report

Posted 6 years ago

“I recently bought over £35 worth of groceries. however, when I got past the till assistant she did not offer me the free 'seeds to grow'. When I arrived home my wife was annoyed that I did not have them having spent £35.”

Helpful Report

Posted 6 years ago

“I have used M&S flower delivery for years but to be honest I will be reluctant to use the delivery again. Dues to social distancing I ordered flowers for my 88 year old Mum ( who has severe mobility problems). Yodel delivered her flowers and left them on top of 6foot post box. Her flat is on a buzzer door release system... but the delivery service seemed to be in too much of a rush to wait for her to get to the door! Please see attached photo of where they left them. Disgraceful 😡!”

Helpful Report

Posted 6 years ago

“They did deliver within 5 working days”

Helpful Report

Posted 8 years ago

“Unfortunately not the M & S of old. I purchased two pillow cases at £15 each. I was expecting smooth luxury cotton, easy to iron. Nothing of the sort. Not a bit like the Autograph ones that I still of 25 years. Very disappointing.”

Helpful Report

Posted 9 years ago

“After my car broke down, I had to switch to the other one recently found and resulting of a huge increase in pricing (almost double price) for the same engine and the car a bit more recent ( still 12 years). Because I bought it from the garage 2hours far from where I leave anf i had no choice to accept as I had to go back with the car and it was too far to drive without insurance. Felt like being ripped off, completely”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Staff attitude seemed brusque on the phone when changing/updating policy. May think twice about renewing.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Shockingly bad claims handling, given incorrect information from rude untrained staff. Will not insure my car with M & S ever again.”

Helpful Report

(Car Insurance) - Posted 11 years ago

Marks & Spencer is rated 2.1 based on 1,319 reviews