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Marks & Spencer Reviews

2.1 Rating 1,276 Reviews
24 %
of reviewers recommend Marks & Spencer
2.1
Based on 1,276 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 16th January 2026
Graham G
Marks & Spencer 1 star review on 18th September 2025
Anonymous
470
Anonymous
Anonymous  // 01/01/2019
They did deliver within 5 working days
Helpful Report
Posted 8 years ago
Unfortunately not the M & S of old. I purchased two pillow cases at £15 each. I was expecting smooth luxury cotton, easy to iron. Nothing of the sort. Not a bit like the Autograph ones that I still of 25 years. Very disappointing.
Helpful Report
Posted 8 years ago
After my car broke down, I had to switch to the other one recently found and resulting of a huge increase in pricing (almost double price) for the same engine and the car a bit more recent ( still 12 years). Because I bought it from the garage 2hours far from where I leave anf i had no choice to accept as I had to go back with the car and it was too far to drive without insurance. Felt like being ripped off, completely
Helpful Report
(Car Insurance) - Posted 9 years ago
Staff attitude seemed brusque on the phone when changing/updating policy. May think twice about renewing.
Helpful Report
(Car Insurance) - Posted 11 years ago
Shockingly bad claims handling, given incorrect information from rude untrained staff. Will not insure my car with M & S ever again.
Helpful Report
(Car Insurance) - Posted 11 years ago
Marks & Spencer is rated 2.1 based on 1,276 reviews