Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.14

2.1 Rating 1,136 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 3rd April 2024

Julie

Marks & Spencer 1 star review on 20th March 2024

Diana Marshall

426

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother and mother in law were sent flowers for Mother's day...and they were both extremely pleased with their bouquets...Thank you M and S.”

Helpful Report

Posted 3 years ago

“Beautiful Mother’s Day flowers delivered from M & S today. Look fresh & great quality. Modern tulip arrangement of 2 colours & foliage. Will enjoy looking at this arrangement for days to come I’m sure.”

Marks & Spencer 5 star review on 14th March 2021

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Posted 3 years ago

“The Rose and freesia bag which i sent to my mum today for Mother's Day are beautiful. Delivered on time today and the yodel delivery very good. Mark's and Spencer's are brilliant. Thank you.”

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Posted 3 years ago

“Just received a beautiful M&S Mothers Day bouquet delivered promptly in a 1 hour slot by a very considerate driver from DPD Flowers in beautiful fresh condition, smell wonderful and very cleverly boxed with special nets protecting the chrysanthemums. Similar bunch sent to son in laws mother looks equally good in photo she took I've never used M&S for flowers but will in future, as they seem to be very good quality at reasonable price which includes delivery. I don't think my arranging and photography skills really do them justice”

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Posted 3 years ago

“Flowers arrived well packed and I damaged. Flowers are lovely and fresh.”

Marks & Spencer 5 star review on 13th March 2021

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Posted 3 years ago

“Bought the Mother’s Day pink flower bag for my step mum and the flowers were absolutely beautiful delivery was on time no damage and a very happy step mum”

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Posted 3 years ago

“Had a a dozen red roses frim my husband for Valentines Day and they were beautiful and are still beautiful over three weeks later. Came on the day and were well packed. Brilliant M&S well done.”

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Posted 3 years ago

“I was very impressed with the roses i ordered for my girlfriend for Valentine’s Day they are still going strong 3 weeks later”

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Posted 3 years ago

“Beautiful flowers delivered for my wife's anniversary. Carefully packed, all flowers in bud and very fresh. Excellent quality. Will buy again. Very happy wife.....”

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Posted 3 years ago

“I received 2 bunches of Alstromaria for my birthday on 18th January 2021. Today the 25th of February I am finally throwing out the remaining blooms that are dropping their petals .Really Fantastic. Were so fresh. Well done”

Helpful Report

Posted 3 years ago

“Had some Alstroemeria delivered to my mother in law at a hard time for her recently. She loved them, they came closed 29th Jan and still blooming today...18th Feb...pretty good value for £20 delivered”

Marks & Spencer 5 star review on 18th February 2021

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Posted 3 years ago

“I had some Roses delivered for my girlfriend on Valentine’s Day and they arrived in good time and were beautiful. Well done marks and Spencer”

Marks & Spencer 5 star review on 17th February 2021

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Posted 3 years ago

“Received a beautiful all white hand tied bouquet. Huge chysanthiums were individually protected with net sleeves during transit to ensure they arrived in perfect condition. Beautifully scented stocks also included. Would certainly recommend”

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Posted 3 years ago

“Have now used them twice, once for wedding anniversary in November and now for valentines day. Both times the flowers arrived on time and they were fresh ( November ones lasted nearly two weeks, too soon to comment for latest ones but looking good) Very happy and will definitely use again.”

Helpful Report

Posted 3 years ago

“Ordered Alstroemeria flowers for each of my daughters. Excellent communication down to the minute they arrived. The flowers were fresh and in bud. 4 days later they have opened up and are absolutely stunning. I know these flowers will bloom for 3 weeks as I have had them before. I will certainly use M & S again. Very reasonably priced and free delivery.”

Marks & Spencer 5 star review on 1st February 2021

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Posted 3 years ago

“excellent on every occasion.”

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Posted 3 years ago

“Have only used them once but cannot fault at all - my mother was delighted with the good quality pink roses sent for her 80th birthday. I found the ordering process v straightforward, the price reasonable & they were delivered on the correct day, keeping me up-to-date throughout. I'd only ordered a couple of days earlier, as well. A minor quibble would be that the delivery information & options are a little confusing, but on the whole, v good service. Would certainly use again & recommend”

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Posted 3 years ago

“My sister in law sent me a bouquet of flowers in a box, beautiful flowers. They lasted 12 days, highly recommend.”

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Posted 3 years ago

“Yesterday I ordered spring roses and truffles which arrived this am. I am absolutely delighted. The short turn around, beautiful packaging and quality of goods is fantastic. Thanks to M&S and DPD.”

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Posted 3 years ago

“I ordered 2 bouquets of 30 roses in each, Red, white and pink. One to be delivered in Hampshire and one in Norfolk for 31st Jan. Both arrived on the day and they were fresh and beautifully arranged so I was absolutely delighted with the feed back. Each bouquet cost only £20 which was amazing. Will use M & S again.”

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,136 reviews