Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.14

2.1 Rating 1,136 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 3rd April 2024

Julie

Marks & Spencer 1 star review on 20th March 2024

Diana Marshall

426

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a box of flowers today as a gift for Christmas. They arrived in excellent condition.”

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Posted 3 years ago

“I ordered a bouquet of flowers, delivery was next day (4/11/20) for my Auntie when my Uncle who was admitted to the Covid ward. Today is 19/12/20 and she still have 3 alive massive flowers in a vase. I can't believe how long they've lasted, and they looked exactly like the picture. She cried when she received them, thank you so much! X”

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Posted 3 years ago

“I ordered flowers yesterday afternoon. They were scheduled to be delivered between 11.15-12.15. They were successfully delivered at 11.25 today, less than 24 hours!! The flowers are beautiful. A lovely surprise for a special person . Thank you M&S.”

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Posted 3 years ago

“I buy flowers in marks and spencer food hall every week and I can happily say that they are beautiful and last well over a week and sometime two. Most of the time I buy bunches of roses that are £3.00 a bunch and Lilly’s that are £6.00 a bunch and I can honestly say that I have had expensive bouquets sent to me from other florists that haven’t been half a nice. Thankyou M&S they brighten up my day.”

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Posted 3 years ago

“I just wanted to recommend the beautiful roses my daughter bought me they are now on the 17th day and still amazing”

Marks & Spencer 5 star review on 12th September 2020

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Posted 3 years ago

“Beautiful autumn colours from Marks and Spencers. Send direct to my mum for her birthday. Absolutely smashing Marks. Have ordered before and will order again. A very happy customer”

Marks & Spencer 5 star review on 11th September 2020

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Posted 3 years ago

“Recipients were delighted with their flowers as was I when they sent photos. This is the first time that I've used your service and will do again. Delivered on time, thank you.”

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Posted 3 years ago

“I sent the sweet collection roses to my friend on her 70th Birthday with a bottle of Prosecco. Arrived on time and she absolutely loved them. Thank you.”

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Posted 3 years ago

“Excellent products and service”

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Posted 3 years ago

“Fabulous service today in High Wycombe Eden Walk. An older gentleman in the food section was so helpful and willing and professional.and a young lady on the exit to London TRd again was very helpful and willing. Really great service from them who both went over and above their duty, in every aspect. Thank you.”

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Posted 4 years ago

“I ordered my friend the Rose Trio Flowers for her birthday and selected a delivery date (a week before to ensure they arrived on time as I’m aware deliveries are experiencing delays due to the current situation) - they came in the morning on that date and they were absolutely gorgeous! My friend was so happy with them. Thank you! Really great service, I would recommend and I will be buying my future flower orders from here as I know I will get the quality unlike some online flower delivery companies.”

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Posted 4 years ago

“Visited Kingsway Derby this morning. Served by a lady called Joanne who could not have been more helpful. Would thoroughly recommend this store (and lady)”

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Posted 4 years ago

“I just had the silver slippers with the pompoms on the front for my wife she says they are the most comfortable slippers she had ever had .thank you marks I shall be ordering more .fab service.”

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Posted 4 years ago

“I bought two plant pots just before Christmas, about £5 each, to give as presents. They were so nice I decided to keep them. Very pleased I did. Thank you M&S”

Helpful Report

Posted 4 years ago

“Eileen working at trafford center went above and beyond today for me. She was really friendly and very helpful its was really busy and she was working the tills. She was about to go home but still made time to get me some salted caramel cream.”

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Posted 4 years ago

“I have always liked M&S products for men, and my wife was a frequent buyer of trousers, t-shirts and blouses. We also bought a large amount of M&S food, and frequently enjoyed coffee and cakes in the in-store cafes. Recently I have purchased a number of items and had them delivered to friends or collected them from local M&S. Every product has been a successful purchase and everyone, but especially me, has been very happy with them.”

Helpful Report

Posted 4 years ago

“Experienced the usual excellent customer service from M&S Croydon today. Had an issue/query with an item of clothing purchased from the Men’s Department. Manager, Steve, quickly and competently sorted it out. We always expect the best from M&S and are never disappointed.”

Helpful Report

Posted 4 years ago

“best shopping experience ever - the staff are pleasant knowledgeable and go the extra mile to ensure you find everything you require - if item not in stock they will have it there for you the following day to pick up at your leisure or will send it to you - nothing is too much trouble and I would highly recommend this store everytime”

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Posted 4 years ago

“Ordered a rainbow birthday cake for my daughter's 14th birthday. It did not disappoint. The cake was amazing worth the money. Collection was hassle free. Would highly recommend.”

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Posted 4 years ago

“Today we visited M&S in Croydon to buy our suits for my fiancé & best man for our wedding we thought we could do it on our own and then got whisked away by the lovely Tina who gave us first class service and really made my fiancé feel special. She was unbelievably helpful and friendly also a special thank you to Steve too who was just as helpful. Highly recommend and excellent quality suits & Prices!”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,136 reviews