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Marks & Spencer Reviews

2.1 Rating 1,136 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 20th March 2024

Marks & Spencer 1 star review on 20th March 2024

426

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two lots of Mother's Day flowers, both were unsatisfactory. One was a basket arrangement and some of the plants need replanting. We ordered this as we thought it would be low maintenance for our disabled mum. The other arrangement arrived with a broken vase and dead flowers. We paid nearly £100 for this very disappointing substandard order. Quite disgusting, if you can't deliver a service well, then don't bother.”

Posted 1 year ago

“Just received flowers, didn't even bother to knock, left them in the bin cupboard and didn't leave a note to say they were there. Flowers are wilted and half dead. I have never in my life received such a sad bunch of flowers. I'm actually disgusted. My daughter will be horrified when she sees them as she bought them for mother's day. Steer clear of this, awful service and dead flowers, keep your money.”

Posted 1 year ago

“Terrible service! Ordered flowers on 12th March to be delivered on my nominated date, 18th, the day before Mother’s Day. Didn’t arrive, then received an email late on 18th to say my order had been cancelled due to problems with their delivery partner and I would be refunded. By then it was too late to arrange another gift for my step mum, who lives an hour and a half’s drive away. Received another email today to say the flowers will be delivered tomorrow. What good is that? Mother’s Day is today, not tomorrow. I am still expecting a refund. Never again M&S flower delivery. I don’t trust you and you’ve caused a great deal of disappointment. Expected much better.”

Posted 1 year ago

“My wife received flowers for Mother’s Day, no water, blooms wilting and of lower than expected quality. This is the third time it’s happened, and don’t want to tell sender (Son), so they feel disappointed, so have to pretend they’re ok. 2.2 Overall score, M&S you should be ashamed!! Also, adding photos box doesn’t work.”

Posted 1 year ago

“I received flowers for Mother’s Day about 20minites ago they were limp and half dead . Even the bottom of the stems were half dead . A sad reflection on Marks and Spencers !!!!!!”

Posted 1 year ago

“Just received flowers for Mother’s Day. They look half dead and brown. Hoping they will recover but not very hopeful. Not in water , leaning against the side of the box so damaged. There is no card to say who has sent them. I have 3 daughters and it could be from any of them. Which on do I thank?”

Posted 1 year ago

“Just received flowers for mother’s day and I am bitterly disappointed in them. Not only were they not in water but the flowers were turning brown and the bouquet was mainly foliage. This is the second time I have complained about M&S flowers obviously you are not listening.”

Posted 1 year ago

“The flowers were received half dead. Flowers were squashed, and bore no resemblance of the flowers described on the web-site. Will never be ordering from M&S again. Such poor quality.”

Posted 1 year ago

“Flower delivery, flowers half dead and not in water bag as previously”

Posted 1 year ago

“My son sent rose and hyacinth bouquet today for Mother's Day very disappointed bouquet was all fall roses brown and dead horrible and upsetting to reseve dead flowers”

Posted 1 year ago

“I needed to just reschedule a delivery and they refused. I then offered to pay and have nothing delivered and they also refused this. They claim their systems are inflexible and wont let them make changes. I dont belive that. Expected better from M&S. Will never use again.”

Posted 1 year ago

“My son sent me the Mother’s Day Rose and. Hyacinth bouquet. Unfortunately the Rose are limp and half dead and the flowers are NOTHING like the picture. I feel so upset for him as he lives abroad. Appalling...the reviews for these flowers says it all. Please do better M and S.”

Posted 1 year ago

“My daughter ordered flowers for me as a special thank you for looking after her. She ordered them on 5th March, they were despatched on 13th march arrived on my door on 14th march in a very poor state !!! They were in a large glass vase there was no water in the stems were bone dry. Marks and Spencer you need to address this issue, this is not the first time this has happened to me, as a receiver and a sender. Your reputation is going downhill. Yes they gave my daughter a refund but that is no help after the event has been spoiled. We will not be patronising Marks' flowers again. I will be sure to tell family and friends as well. The outcome of having spoiled flowers delivered to your door is very sad and upsetting.”

Posted 1 year ago

“What appalling flower delivery service. Ordered a delivery for 8th.Mar. for friends birthday. Delivered today (14th Mar.), in appalling condition . Had to be put straight in rubbish bin on arrival. Used to be excellent service, not any more. Will never order from them again.”

Posted 1 year ago

“I received a flat box through the post. The flowers were appalling one carnation and one tulip and some dire looking foliage. Very limp but made a little recovery once in water but still not enough. The spelling on the card was absolutely horrendous and I can't even put into words how upsetting this was as they were sent to mark the 1st anniversary of my husband's untimely passing Last year. Please can someone take the care and check before sending as it caused so much distress to me and my family, and to the person who so kindly sent them and was so caring in sending them. I would certainly never recommend this service to anyone. I'm so sorry for having to complain but it's hard enough to cope without this.”

Posted 1 year ago

“ordered the bella rose bouquet for a friend which she said was beautiful my gripe is when ordering there was no box to put a message in so she didn't know who had sent them”

Posted 1 year ago

“I ordered flowers for my sister as a thankyou for everything that she does for our mum who suffers with dementia. The first bunch that arrived were practically dead. I called M&S straight away and they arranged another bunch to be sent out the next day. They arrived today and were no better. I'm mortified that the flowers I'm sending to cheer my sister up are awful. I would not recommend getting flowers through M&S at all. I have received a full refund and a E-gift card but this doesn't make me feel any better about the flowers that have been delivered.”

Marks & Spencer 1 star review on 7th March 2023

Posted 1 year ago

“Got flowers from a friend they had no oasis or anything giving them water so by the time they sat overnight in a box with the courier they started to droop some were broken and dead before they even came out the box i would never buy flowers out here and will tell others not to either you can get a better bunch out asda!!”

Posted 1 year ago

“I have never had such dreadful flowers. If I could leave no stars I would. They were nothing like shown on the picture and some of the greenery was broken. To add insult the customer service was atrocious. Saying I had to get the buyer to email even though they were away on holiday. Never buy again”

Posted 1 year ago

“The flowers were going brown and wilty when they arrived. The packaging was also very poor and the vase that came with them had shattered. They get away with absolutely p*** poor service time and time again because who would ring up the lovely person who bought them flowers and say "Sorry, but these flowers are sh**"?Don't order flowers from M&S. Use the nearest florist to your loved one.”

Posted 1 year ago

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Marks & Spencer is rated 2.1 based on 1,136 reviews