Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No card was sent with my flowers! After a long and agonisingly stupid phone call with an operative who could barely speak English I was told "A note would be put on my account so it wouldn't happen again". Not good enough. Why would I want to use the service again after this ludicrously useless customer service? 😡”

Helpful Report

Posted 3 years ago

“Go elsewhere - unreliable in terms of delivery and shameful customer service when attempting to clarify where the flowers are. So disappointing. No apology or explanation. Told I could have a refund then refunded someone else’s card. Took so long to get answers on live chat I was unable to order flowers for next day delivery for a birthday. Go to other online retailers for flowers.”

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Posted 3 years ago

“Go elsewhere... Awful flowers”

Helpful Report

Posted 3 years ago

“Just received what should have been a lovely surprise bouquet from my Son. Not sure how much he was ripped off for these but they wouldn't have even made it into the 'reduced' bucket at Tesco. What an absolute disgrace they are when money is tight for everyone!!!! I'm sure Michael Marks and Thomas Spencer would be horrified to have seen these associated with their brand!!!!”

Marks & Spencer 1 star review on 18th March 2022

Helpful Report

Posted 3 years ago

“I ordered the Spring Narcissi Posy for my sisters birthday today. The photo showed beautiful spring flowers and what arrived looked like a bunch of leaves with 2 sad looking tulips. What a waste of money I'll never order for this online site ever again”

Marks & Spencer 1 star review on 12th March 2022

Helpful Report

Posted 3 years ago

“I ordered flowers for a birthday present, selected the delivery date. They had not arrived so I contacted M&S to be asked: Is it okay to deliver them in a week? The reason given was keeping staff safe due to COVID - which wasn't a problem when ordered the day before (I called to make sure that everything was okay). Order cancelled. PLAIN POOR SERVICE AND EXCUSES!”

Helpful Report

Posted 3 years ago

“I ordered these for my sons wedding day and they were wilted with no water and much smaller than the pictures. Disappointed!!!”

Helpful Report

Posted 3 years ago

“I received a bouquet as a gift from friends, many of the flowers arrived wilted or dead. It seems madness to send them out without a small pouch of water. Really disappointing!”

Helpful Report

Posted 3 years ago

“Ordered rose bouquet for my sisters 86th birthday didn’t arrive due to damage. This is not a proper flower delivery service and certainly not fit for purpose. The flower delivery is treated like just an ordinary parcel and may be delivered up to 18.00 in the evening. They will be replaced,but two days later. Best to use a proper flower delivery service.”

Helpful Report

Posted 3 years ago

“Tulip trio turned out to have only two colours, a bit disappointing, also leaves looked quite sad”

Marks & Spencer 2 star review on 4th March 2022

Helpful Report

Posted 3 years ago

“Bought flowers for friend after a bereavement ,about 4 wks ago and still lovely thank you so much . It was the white roses will definitely buy again”

Marks & Spencer 5 star review on 3rd March 2022

Helpful Report

Posted 3 years ago

“Pleasant shopping experience. Good quality food. Men's clothes are reasonably priced.”

Helpful Report

Posted 3 years ago

“Bought flowers for my wife's birthday was £35 on offer at £30 got delivered they wasn't worth £5 and brown on the edges rang customer service they was quick to refund absolutely awful flowers”

Helpful Report

Posted 3 years ago

“I had a bouquet for my birthday from my granddaughter and I’m bitterly disappointed , they looked worse for wear after only three days and the tulips failed to open . My granddaughter sends me flowers for my birthday every year and I will be telling her not to use marks and spencer again and will defiantly not recommend Marks and Spencer flowers .”

Marks & Spencer 1 star review on 25th February 2022

Helpful Report

Posted 3 years ago

“Flowers sent by my friend to cheer me after my Mum died arrived wilted and some dead. They were replaced by flowers in an even worse condition. Advice to others go elsewhere.”

Marks & Spencer 1 star review on 24th February 2022

Helpful Report

Posted 3 years ago

“Ordered the bouquet of the month of February for my daughters birthday. This bouquet did not represent the picture on your web site. Disappointed it was so small for £35.00. The box it was delivered in was badly damaged and some of the flowers were damaged too and had to be disposed of. Will not be recommending this service and will not be purchasing from M&S again unfortunately.”

Helpful Report

Posted 3 years ago

“Flowers arrived dead, floppy stems petals faded and brown, quality control obviously non existent. Flowers I've had from elsewhere have either had a small bag of water or tissues soaked in water to keep them alive in transit. Difficult to complain as these were given to me as a gift..but I would never make an online purchase for flowers from M & S after this.”

Helpful Report

Posted 3 years ago

“Ordered flowers for my sister's 60th birthday costing £35. In the picture they looked lovely. When she got them they were nothing like the photo. Didn't look fresh either. Really disappointed. Will not be using M & S again”

Helpful Report

Posted 3 years ago

“Purchased these flowers from M&S for £35 and was well impressed with the excellent customer service and the regular updates on my order...delivery time...ect and the flowers were delivered on time and my wife loved her flowers for valentines day! Excellent value for money, and brilliant service well done M&S. Flowers are still as lovely as the day they were delivered on valentines day!”

Marks & Spencer 5 star review on 19th February 2022

Helpful Report

Posted 3 years ago

“My husbands sister passed away recently and his work sent him a bouquet from M&S, they arrived in a lovely box only to be dead! Wouldn’t rate the flower card and delivery at all.”

Marks & Spencer 1 star review on 18th February 2022

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews