Marks & Spencer Reviews

2.1 Rating 1,136 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Marks & Spencer deliver? How long does Marks & Spencer take to deliver? Does Marks & Spencer deliver on time? How is accuracy and good condition of items delivered by Marks & Spencer?

Returns

Customer Service

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How long does Marks & Spencer take to deliver?

Helpful Report

(7 months ago)

Marks & Spencer normally delivers within 5 Days.

Helpful Report

(7 months ago)

63.59%

Industry Average

“ I expressed my view that the quality and high standard expected by M&S was being tarnished by their use of Yodel for delivery. ”

- Dee

“ The Rose and freesia bag which i sent to my mum today for Mother's Day are beautiful. delivered on time today and the yodel delivery very good. Mark's and Spencer's are brilliant. Thank you. ”

- Anonymous

“ Similar bunch sent to son in laws mother looks equally good in photo she took I've never used M&S for flowers but will in future, as they seem to be very good quality at reasonable price which includes delivery. ”

- Chris

Marks & Spencer Reviews

Delivery - Average