Marks & Spencer Reviews

2.1 Rating 1,136 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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How do I contact Marks & Spencer?

Helpful Report

(7 months ago)

You can contact Marks & Spencer by Telephone, Live Chat and Email.

Helpful Report

(7 months ago)

54.97%

Industry Average

“ Sent from my Husband for our anniversary. Awfull flowers, some stems so wilted just fell apart. Dead leaves , & no improvement to some on putting in water. He has emailed customer service & had No Reply. ”

- Anonymous

“ I was even told that the substitute wouldn't involve me paying postage!I asked for someone to contact me as feel this is appalling service. ”

- Anonymous

“ Awful service from M & S, not the first bad experience from them. Sunflower Bouquet arrived on Friday but were dead by Wednesday. Have bought sunflowers for a fraction of the cost from sainsburys and they've last twice as long. Not the service you would expect from M & S ”

- Anonymous

Marks & Spencer Reviews

Customer Service - Average