Marks & Spencer Reviews

2.1 Rating 1,136 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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How quickly does Marks & Spencer resolve customer queries?

Helpful Report

(7 months ago)

Greater than 63% of reviewers feedback is Marks & Spencer resolves customer queries within an hour.

Helpful Report

(7 months ago)

54.97%

Industry Average

“ I've been trying for nearly a week to ask customer services to assist Despite giving customer service all the information I have on delivery this includes address of sender email the label sent to me customer reference everything on flower parcel customer services still stay can't trace. ”

- Anonymous

“ Delivery to an elderly couple that live in managed apartments . Just dumped outside front door to apartment block and no attempt to contact the recipients via push on doorbell or indeed a resident manager in office 20ft from front door. Dreadful service!!!! Gift ruined ”

- Anne Basnett

“ Do not use this service. Shocking customer service. I cannot actually put into words how awful it is. DO NOT USE ”

- Louise Nicholson

Marks & Spencer Reviews

Customer Service - Average