Marks & Spencer Reviews

2.1 Rating 1,136 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Marks & Spencer deliver? How long does Marks & Spencer take to deliver? Does Marks & Spencer deliver on time? How is accuracy and good condition of items delivered by Marks & Spencer?

Returns

Customer Service

How can I contact Marks & Spencer? How quickly does Marks & Spencer resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Marks & Spencer.

Does Marks & Spencer deliver on time?

Helpful Report

(7 months ago)

Greater than 65% of reviewers feedback is Marks & Spencer normally delivers on time.

Helpful Report

(7 months ago)

63.59%

Industry Average

“ Bought the Mother’s Day pink flower bag for my step mum and the flowers were absolutely beautiful delivery was on time no damage and a very happy step mum ”

- Hannah Cradock

Marks & Spencer Reviews

Delivery - Average