Marks & Spencer Reviews

2.1 Rating 1,136 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Marks & Spencer deliver? How long does Marks & Spencer take to deliver? Does Marks & Spencer deliver on time? How is accuracy and good condition of items delivered by Marks & Spencer?

Returns

Customer Service

How can I contact Marks & Spencer? How quickly does Marks & Spencer resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Marks & Spencer.

How does Marks & Spencer deliver?

Helpful Report

(7 months ago)

Marks & Spencer delivers items by Courier.

Helpful Report

(7 months ago)

63.59%

Industry Average

“ I ordered myself a summer bouquet after feeling down after my dads funeral. Arrived today..beautiful flowers brings me happiness. Smells gorgeous. And all for £20 free delivery. Thoroughly recommend. Jane Frampton ”

- Jane Frampton

“ The delivery vehicle (Yodel) messaged to say delivery was made. ”

- Colin

“ Very disappointed to discover the delivery date couldn't be altered. My work colleagues sent me a bouquet for my 70th birthday. They didn't realise I was going to be away from home. The flowers arrived and were put in a safe place but were a little droopy by the time I returned 3 days later. I was given the booking reference & tried to ring to alter the date. The automated voice said this is not possible. Very poor service in my opinion. ”

- Elizabeth Bacon

Marks & Spencer Reviews

Delivery - Average