MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,352 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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4.0

Based on 5,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really competitive pricing and very helpful over the phone, answered all queires promptly”

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Posted 9 years ago

“To be honest,i cant understand why you would charge admin fee's even though i have been with you a few years.Where's the customer loyalty. I still havnt recieved my documents. Making a phone call lasts nearly a hour. Its very off putting.I can understand you guys are busy but as a customer i feel your service is starting to slip below par,which is a shame because when i do manage to get through the staff are always polite and helpful.”

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Posted 9 years ago

“I have been with MCE for a few years now and am happy with the service and the price also happy to see you support the Ulster grand prix.”

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Posted 9 years ago

“Professional”

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Posted 9 years ago

“I am over the moon with the way you treated me on Friday, having not ridden for several years as I had other interest that took up my time, when I appoached my original Ins Co. (ie :- Carole nash) They said that I was too old to ride the bike that I have owned 17 years. Yet you accepted me without hesitation. After feeling so affended by C.N. attitude. I was so grateful to be accepted by yourselves. Many Thanks.”

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Posted 9 years ago

“Asking me for a review on your customer service, not a good idea. I sent a message asking for important information 2 days ago and I'm yet to receive a reply. That despite the message after I sent it saying they'd get back to me within the hour. I think it's safe to say that cheaper isn't always better. They'll get a year out of me but that's it.”

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Posted 9 years ago

“Very easy to arrange, person I spoke to was very helpful, but lets be honest you only really know how good an insurance company is, (when you make a claim). thankfully I have never had to do that, lets hope they are as good at that as everything so far.”

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Posted 9 years ago

“painless swop for old to new bike, efficient operators on the phone that deal quickly with issues - very happy with service hence 4th year with MCE !”

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Posted 9 years ago

“Representative treated the client as a new customer instead of an existing client. He operated in a similar fashion to a robot and could not answer basic questions. Training (not retraining) is required of your personnel. Questions remain unanswered.”

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Posted 9 years ago

“i received a very competetive quote and was able to renew my policy quickly and easily.”

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Posted 9 years ago

“Price was acceptable. Excess is ridiculous. Phone lines are extremely slow.”

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Posted 9 years ago

“The price of the quote was excellent”

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Posted 9 years ago

“I just bought this insurance for my bike. The price was excellent. I can not say anything else since I actually didn't make an claim.”

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Posted 9 years ago

“Fast efficient and good price this year. What more needs to be said.”

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Posted 9 years ago

“Good value insurance, very pleased with purchase except it took several phone calls to eventually get Policy documents over 3 weeks!!! (Portal issues)”

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Posted 9 years ago

“Spending 45 min on the phone, with 13 min on hold at the first call, is simply unacceptable. Once I talked to a person the service was good, but background noise from others in the office made it difficult to understand at times. Good price and good cover!”

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Posted 9 years ago

“Insured my bike at 800 pounds on third party fire and theft, entered a excess of 100. 3 months later my bike was stolen, then recovered, paid 180 pounds to get it recovered. When claiming i was told my excess was 650 pounds. THEN i was told i was required to pay the remaining 9 months of premiums for a bike that i no longer have. So, simply. My bike was stolen, they've now taken possession of the bike. My claim has been 'settled' and i now have no bike and i owe them 500 quid. What?”

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Posted 9 years ago

“I've been for a few months with MCE now and it's been an awful experience. My bike was hit by car while parked - quite a straightforward claim as the third party admitted full liability. More than two months after the accident happen I'm still waiting to get compensation... Customer service is very poor, they don't seem to take my claim seriously. They gave me replacement bike that wouldn't have passed a MOT. Terrible experience. As soon as I can I'll cancel my policy with them.”

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Posted 9 years ago

“Rip off merchants. I am 25 with a full license since 17. No points or claims. MCE try to charge me £680 a year fully comp with a £1650 excess on a £3500. You dirty filthy greed bots.. NEW RIDERS BEWARE!!!”

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Posted 9 years ago

“The worst Insurance company I have EVER had to deal with, and having been in the motor trade for nearly 50yrs that says something. I have had to make a theft claim on my much loved Yamaha, then the trouble started they passed on the investigation to Exam works Investigation, they wanted so many photo's and details you just know they were on a fishing exercise to try to refuse or limit the claim. even though the Yam was stolen from outside a friends house, they insisted on pictures of my garage!!!! 5 weeks on and still NO payment then they ask for proof of No Claims even though it was proven when taking out insurance so WHY do I have to back up the proof they already accepted 12 mnths ago ??? Phone calls!!! they always promise to call back, that never happens, I spend hours talking to a person that argue black is white and thats company policy crap. I'm at my wits end trying to get recompense for my loss and all I get is more questions NO answers and when they do offer a settlement is any body of the opinion it will be a fair one!! Their charges are also a issue averaging £45 pounds for a detail change?? their excesses are the highest I've ever encountered. not a problem really till something happens still : why!! I had 9 years no claims till this point, their documents DO not state they only accept 5yrs max and never informed me when taking out Insurance so 9yrs goes back to 5yrs then on step back goes back to 3yrs so when re-insuring with another company 3yrs is all they give so your insurance virtually doubles and is higher for the next 3yrs!! They say they operate out of a state of the art centre in Northampton BUT are listed at the MIB as a foreign Insurance, head office is in GIbraltar., PLEASE PLEASE DO NOT USE THIS COMPANY if any happens you WILL regret it and the ensuing costs with added aggravation.”

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Posted 9 years ago

MCE Insurance is rated 4.0 based on 5,352 reviews