MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

Questions

Metrics

4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Write Your review

Tell us how MCE Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Representative treated the client as a new customer instead of an existing client. He operated in a similar fashion to a robot and could not answer basic questions. Training (not retraining) is required of your personnel. Questions remain unanswered.”

Helpful Report

Posted 8 years ago

“i received a very competetive quote and was able to renew my policy quickly and easily.”

Helpful Report

Posted 8 years ago

“Price was acceptable. Excess is ridiculous. Phone lines are extremely slow.”

Helpful Report

Posted 8 years ago

“The price of the quote was excellent”

Helpful Report

Posted 8 years ago

“I just bought this insurance for my bike. The price was excellent. I can not say anything else since I actually didn't make an claim.”

Helpful Report

Posted 8 years ago

“Fast efficient and good price this year. What more needs to be said.”

Helpful Report

Posted 8 years ago

“Good value insurance, very pleased with purchase except it took several phone calls to eventually get Policy documents over 3 weeks!!! (Portal issues)”

Helpful Report

Posted 8 years ago

“Spending 45 min on the phone, with 13 min on hold at the first call, is simply unacceptable. Once I talked to a person the service was good, but background noise from others in the office made it difficult to understand at times. Good price and good cover!”

Helpful Report

Posted 8 years ago

“Insured my bike at 800 pounds on third party fire and theft, entered a excess of 100. 3 months later my bike was stolen, then recovered, paid 180 pounds to get it recovered. When claiming i was told my excess was 650 pounds. THEN i was told i was required to pay the remaining 9 months of premiums for a bike that i no longer have. So, simply. My bike was stolen, they've now taken possession of the bike. My claim has been 'settled' and i now have no bike and i owe them 500 quid. What?”

Helpful Report

Posted 8 years ago

“I've been for a few months with MCE now and it's been an awful experience. My bike was hit by car while parked - quite a straightforward claim as the third party admitted full liability. More than two months after the accident happen I'm still waiting to get compensation... Customer service is very poor, they don't seem to take my claim seriously. They gave me replacement bike that wouldn't have passed a MOT. Terrible experience. As soon as I can I'll cancel my policy with them.”

Helpful Report

Posted 8 years ago

“Rip off merchants. I am 25 with a full license since 17. No points or claims. MCE try to charge me £680 a year fully comp with a £1650 excess on a £3500. You dirty filthy greed bots.. NEW RIDERS BEWARE!!!”

Helpful Report

Posted 8 years ago

“The worst Insurance company I have EVER had to deal with, and having been in the motor trade for nearly 50yrs that says something. I have had to make a theft claim on my much loved Yamaha, then the trouble started they passed on the investigation to Exam works Investigation, they wanted so many photo's and details you just know they were on a fishing exercise to try to refuse or limit the claim. even though the Yam was stolen from outside a friends house, they insisted on pictures of my garage!!!! 5 weeks on and still NO payment then they ask for proof of No Claims even though it was proven when taking out insurance so WHY do I have to back up the proof they already accepted 12 mnths ago ??? Phone calls!!! they always promise to call back, that never happens, I spend hours talking to a person that argue black is white and thats company policy crap. I'm at my wits end trying to get recompense for my loss and all I get is more questions NO answers and when they do offer a settlement is any body of the opinion it will be a fair one!! Their charges are also a issue averaging £45 pounds for a detail change?? their excesses are the highest I've ever encountered. not a problem really till something happens still : why!! I had 9 years no claims till this point, their documents DO not state they only accept 5yrs max and never informed me when taking out Insurance so 9yrs goes back to 5yrs then on step back goes back to 3yrs so when re-insuring with another company 3yrs is all they give so your insurance virtually doubles and is higher for the next 3yrs!! They say they operate out of a state of the art centre in Northampton BUT are listed at the MIB as a foreign Insurance, head office is in GIbraltar., PLEASE PLEASE DO NOT USE THIS COMPANY if any happens you WILL regret it and the ensuing costs with added aggravation.”

Helpful Report

Posted 8 years ago

“They are rubbish. My bike was stolen and they keep delaying any offer. I provided everything they asked for the day after my claim. They then asked for more info including a picture of the garage I usually keep my bike in!!?? Then they asked for proof of NCD from my previous insurer. When I pointed out that this was also MCE they asked for NCD proof from my insurer prior to that!! Rude csutomer service. I'm still waiting for an offer almost 2 months after the theft. This should have been a really straightforward claim. Unless they are MUCH cheaper than other insurers on the comparison websites I would avoid.”

Helpful Report

Posted 8 years ago

“i called them to ask for my No Claim Bonus and not only the refused it to me but also the want to charge me 120 on the top of it. you call them to help you with something and all they care about is to charge you. NEVER CALL THESE PEOPLE UNLESS YOU WANT TO MAKE A CLAIM.”

Helpful Report

Posted 8 years ago

“I had the PLEASURE of dealing with JOANNA BRIGGS today at your call centre. What a kind, considerate, patient and helpful person and member of your staff!!!! This lady is an EXEMPLARY member of your customer care team! If only all call centres employed JOANNA BRIGGS ....! She embodies EVERY aspect that ALL call centre employees should have: Empathy Compassion Knowledge of product Friendliness Humour Ability to "read" a customer (by this, I mean that I am a Glaswegian who, to some, can sound agressive/angry (even when I`m not!) ......... Joanna "read" me at every step of our communication, and used EVERY ONE of the, above, traits to deal with my issue in a prompt and professional manner). This lady needs to write your employee manual on how to deal with customers/the general public! WELL DONE JOANNA!!!”

Helpful Report

Posted 8 years ago

“Don't touch with a barge poll my experience with Mce is the worst I've ever had, if I could give them no stars I would have. Yamaha r6 '09 immaculate condition, someone backs into it an knocks it over, then the real trouble begins.... Took r6 gave us a hire bike that had leaky fork seals.... They called us liars took the bike back, then ignored me for a week and a half saying so an so will call u back but never did, got through to plantec assist who deal with fixings the bike by this time it's been 2 and a half weeks....... No hire bike therefore no transport they give us another hire bike which is fine, nxt we hear conflicting information as to how they gonna fix it they said they were going to spray the fairing then a week later they then say new panels oh an btw there is a paint chip in the frame, what would I like us to do about it ? Obviously I said fix it, so hear nothing for 5 more weeks..... They have had the bike 7 weeks by now.... And they call to say the bike is done and repaired and that I'll get a call bout dropping the bike back to us, so we wait for a week, yet again have to call them to ask when am I getting r6 back, eventually they drop it back today 7 days after they have finished, it comes out if the van and the first thing I've noticed is the repaired side is a gloss finish and the original side is a Matt finish, so it was sent back, how can they miss a simple thing as that???? Don't fill me with confidence about the repair job on the paint chipped frame !!!!! Will have to pay out for an independent assessment of their repairs which will cost me I say AVOID AVOID AVOID!!!!!!!”

Helpful Report

Posted 8 years ago

“Worst customer service ever! Countless times the guy on the phone accused me of fraud and providing misleading information when it was complete BS! Stay away!!”

Helpful Report

Posted 8 years ago

“Fair premium, excellent english speaking customer servicewho covered every point in detail - Took a while though !”

Helpful Report

Posted 8 years ago

“It was a quick and easy service with no fuss. I had all the documents emailed to me within 2 to 3 days. Which i have now printed off.”

Helpful Report

Posted 8 years ago

“Mce insurance is rubbish. Rubbish customer service. Don't know what they are talking about. Definatley can't do there job properly.”

Helpful Report

Posted 8 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews