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MCE Insurance Reviews

4.0 Rating 5,331 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

4.0

Based on 5,331 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

MCE Insurance 5 star review on 28th March 2023

MCE Insurance 5 star review on 21st March 2023

MCE Insurance 5 star review on 31st January 2023

MCE Insurance 3 star review on 19th January 2023

MCE Insurance 5 star review on 10th January 2023

MCE Insurance 5 star review on 1st December 2022

Muhammad Tanveer Malik

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rang customer service 11th June to get a multi bike quote ended up been the best quote so decided to go ahead with it so rang back on 24th June to find out that the quote had now gone up by £2 but still a quote is a quote, so never mind went ahead with it after another 40 mins on the phone. Waited 7 days still no documents just last years that they sent me once again, so another phone call lasting another 36 mins to get documents, so with time wasted cost of calls and the £2 extra on quote not ended up with best deal.”

Posted 3 years ago

“Very competitive quote, but phone number on quote does not exist (the 0844 number), when clicking 'Buy Now' on quote, the email entered says is not recognised (it was the same address the quote was sent to) so I had to re-quote and re-enter all my details again, and my bike registration was not recognised (it was last year)”

Posted 3 years ago

“had to go through everything again that i had done on line only then to have to call them, this was another 40mins of my life gone, still waiting for my documents!!! but funny enough the full payment has gone from my account to theirs cleared funds, so that part works ok!!!!!!!!!!!!!!!”

Posted 3 years ago

“Still waiting for my insurance documents. I have phoned because they sent last year's document so they sent them again and still they sent last year's document. I give up.”

Posted 3 years ago

“Very happy with the internet service to buy the insurance initially. But then told I could not get home cover online so had to call them back. But the lady at finance department couldn’t help me so I had to call another number. Did that and was told it was a call back service. They tried me once a few days later but then not again. So I called again on Monday 6 July and although the message said lines are open from 830am it kept telling me it’s not open now. So am still not insured for home cover and the call service is clearly not up to it.”

Posted 3 years ago

“Happy enough apart from a ridiculous price jump if paying monthly. Think I’ll be shopping around at my next renewal.”

Posted 3 years ago

“I have been with MCE for a few years and always had excellent service told my documents would be Emailed and to allow 48 hours no complaints in the past. This year a disaster already email to ask why I am still waiting and NO reply. So still waiting, normally a 5 Star review”

Posted 3 years ago

“I haven't received my certificate of insurance get. I was told would have it in 48 hours.”

Posted 3 years ago

“I was told I would receive my documents in 48 hours and still haven't received them yet 4 days later”

Posted 3 years ago

“Interesting that I got a policy for twenty pounds cheaper on line than I did by trying to get one over the phone. I never thought your phone operatives would cost £20 for a five minute call. I’m obviously in the wrong job.”

Posted 3 years ago

“I CLICKED BUY NOW ON LINE, ENTERED MY CARD DETAILS AND CLICKED BUY. THE SCREEN WENT BLANK. I TRIED AGAIN AND IT SAID IT CANNOT RETRIEVE MY QUOTE. THIS VERY SAME PROBLEM OCCURED LAST YEAR, AND THE YEAR BEFORE THAT. I DREAD RENEWING MY INSURANCE EACH YEAR BECAUSE OF THIS PROBLEM OF PAYING ON LINE. MCE HAVE INSURED MY BIKES FOR THE LAST ELEVEN YEARS AND I HAVE NEVER HAD TO MAKE A CLAIM. THE THOUGHT OF HAVING TO MAKE CLAIM IS AWFUL.”

Posted 3 years ago

“I was previously a customer of your but tried many many times for long periods to get through to you for a price in the end gave up and had to buy online”

Posted 3 years ago

“Dificult by phone it’s nor recommend, but if you to use the website it’s much better!!”

Posted 3 years ago

“Easy to renew on line and good price . would have been 5 star but I tried to ring 0844 number with a question but was charged £8 on my mobile bill !!”

Posted 3 years ago

“Excellent price but terrible excess”

Posted 3 years ago

“Had to wait 24hrs for my policy to become live on MID, lost a days insurance.”

Posted 3 years ago

“Could have retained info for renewal. I nearly went elsewhere.”

Posted 3 years ago

“Renewed two policies a couple of weeks apart. I am rating 3 stars as 1 star removed as the renewal process could be a lot simpler by retaining my info from the previous policy. The second star is because it was cheaper to renew via a comparison website than going directly to the MCE site”

Posted 4 years ago

“I renewed with you online for a 3rd year as when trying to discuss my renewal on the phone the price could not be matched to the one online or was anywhere even close. The lady on the phone was slightly rude and even tried to accuse me of cutting corners on the policy I had been quoted online and that I wouldn't be paid out if I had lied as she thought I was lying. Anyway paid for my policy online hopefully i won't ever need to use them and had better pay out in the even I should as my excess is £950.”

Posted 4 years ago

“Happy ? Not completely. I renewed my insurance with you on-line this year because again, you offered the best deal. However, I have two motorbikes, I wanted to have them both on one policy but there is no provision on your website to insure more than one m'c. so now I have two separate policies with no claims bonus only applied to one. Not ideal. I like your inclusion of breakdown cover.”

Posted 4 years ago

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MCE Insurance is rated 4.0 based on 5,331 reviews