MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,339 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a reminder email with a renewal price, after shopping around I found a cheaper quote of £30 from MCE ?? so when I phoned them about the renewal price and the difference they offered me the cheaper price. Doesn’t seem any loyalty for current customers surely it should have been the best quote on the renewal. However, the lady on the call was very polite and helpful.”

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Posted 4 years ago

“I was knocked off my bike & MCE put Fletcher's solicitors on to me....they didn't want to know so I did everything myself .....it took me 2 year's to get the case heard in court where I won £4000 in for personal injury & damages to the bike.....MCE are very good as long as you don't have an accident”

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Posted 4 years ago

“Well done keep it up with your good work.....”

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Posted 4 years ago

“my policy went up by 25 pound, i dont understand why we were in a pandemic, my bike stayed in garage for best part of a year ,yet my insurance went up it should have stayed the same, next year i will compare quotes”

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Posted 4 years ago

“Nice customer service”

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Posted 4 years ago

“Good service at renewal and Good prices”

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Posted 4 years ago

“Simple and straight forward purchase a good provider”

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Posted 4 years ago

“very happy with the service Very fast and and where happy with the price 5 star serviceThanks leigh”

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Posted 4 years ago

“Wow they really want to let you talk about customer service??? Rip off merchants this company stating they couldn't take payments via direct debit and say continuous payments were failing as funds weren't available when there was money sat there..funnily enough when there was 30 quid on top they were able to take the payment no problem at all.. customer service was like groundhog day where you can't speak to anyone about your issue with mce but they'd be happy to take the payment plus 30 quid....customer resolution team were going to ring me back to sort within 72 hours but then 12 hours later mce took the full payment anyway including the extra 30 quid...fuming and very lucky there isn't a local office”

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Posted 4 years ago

“Avoid absolute cow boys wouldn't bother going cheaper as with these its not better just pay a little more and go with a better company as these are just rip off. Their customer service is useless...”

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Posted 4 years ago

“I cancelled my policy due to me not using the vehicle the guy from the office was rude when asking why Icancelled and now they won't acknowledge me to get my proof of no claims, NOT GOOD”

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Posted 4 years ago

“If your reading this you have already suffered enough. To start with totally clueless when taking your money, which by chance is the only time you'll speak to someone. I had the wrong policy details and they had to be changed, I had a claim and that was fraught with errors and didn't speed up the whole process at all. Dont shop here.”

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Posted 4 years ago

“How this company has 4* is beyond me ive had nothing but trouble with it, can never get in touch with anyone decided to cancel after paying full payment due to being so poor in cusromer service to be stung with £75 cancellation fee on top of only being allowed 25% of premium returned. Even after all that the new company im isured with was still cheaper and much better to deal with.”

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Posted 4 years ago

“Caller that reminded me of renewal date was nice enough. I called back a day later to renew. Call answered in within 10 min. Lady sounded bored as anything, monotone and fed up but did the job and renewed the policy, sligh9cheaper than last year. Job done, no problems, no thrills!”

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Posted 4 years ago

“Disgrace caused me nothing but head ache they never answer the phone to you unless ur making a payment all the operators and rude snotty and don’t have a clue ? MCE insurance don’t accept responsibility for anything even when there’s an error on there part would encourage anyone to buy a bus pass before taking car insurance out with them biggest mistake and what a waste of £1900”

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Posted 4 years ago

“Terrible financial practices by this company. Presumably because they get away with it so often, they have made it standard practice to be as dishonest as possible. The Financial Conduct Authority are aware of MCE and its 'mistakes' and 'oversights' with customers so contact the Financial Ombudsman immediately if you have any problems with MCE.”

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Posted 4 years ago

“Even one star it’s way too much for them, scam all the way when you need them they screw over , even if I have to pay £1000 more won’t use them anymore. STAY WELL AWAY PEOPLE”

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Posted 4 years ago

“Despite having needed car insurance for 24 years, I only got into motorcycling last summer. The cheapest quote was MCE and yes I should’ve checked their reviews first. After exactly 6 months of my 1 year policy, I sold the bike in question. A week or so later, I emailed MCE asking to cancel the policy and refund the unused portion. Although I expected to pay some sort of admin fee (let’s be honest, insurance companies in general will try and screw you for every last penny), I was somewhat shocked that MCE outright refused. They said “there will be no refund due on this policy, anything over 6 months on cover there is no refund”. To be clear, there was five total months - plus most of a sixth - left to run. I think this is appalling, and would urge anyone considering using MCE due to them being a bit cheaper to seriously reconsider and use a reputable company instead.”

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Posted 4 years ago

“Total waste of time and effort. Call centre in in some foreign climb, they have no grasp of life in the UK, or what a shed is. Wanted to charge me over £90 to change a bike in the last 6 weeks of the policy. Have no grasp of trying to help folks in dire need due to COVID. My advise is steer well clear, there are better providers out there who do care about you as a person, these guys don’t give a toss evidently.”

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Posted 4 years ago

“Yes I'm happy”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,339 reviews