MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hopeless, 2 months ago never took my DD so phoned and payed said it would not happen again? Christmas eve phoned at 1500 when otherwise engaged. Cancelled the policy on the Sunday? Then blamed me for not checking my bank account ? What is even worse that the girl told me she checks her everyday sometimes twice, what a life she must lead? Awful”

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Posted 4 years ago

“Quick and easy”

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Posted 4 years ago

“Didn't email a renewal said they would. Customer service terrible and half their work force in the Philippines to undercut UK economy and save money. Very rude CS. AVOID.”

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Posted 4 years ago

“Bad unprofessional horrible company customer service is like hot line”

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Posted 4 years ago

“There customer service is terrible, you get the opinions on the phone system and get to some American service centre who are as helpful as a chocolate tea pot literally. And transfer you to someone else and nobody answers. This so called MCE bike insurance, has to be one of the worst?? I paid a annual payment and phoned to change over the registration for a new bike and they wanted to charge me another £227.00 on top of the £207 I payed in June 2020??? Don’t use for your bike insurance???”

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Posted 4 years ago

“Terrible customer service, long waits and ambivalent staff. Premium increases if you want to add crash bungs to policy (I was expecting a discount), but in the event of an accident they will only replace with bike manufacture standard parts which isn’t actually possible for many bikes. They know sod all about bikes and the needs of bikers and don’t seem to care. They are also not issuing Green Cards for European travel. I won’t be renewing with them.”

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Posted 4 years ago

“Do not use MCE for insurance,it is so difficult to speak to anyone on the phone,they cancelled our insurance two weeks before telling ourselves,which in fact meant we were using the vehicle for two weeks illegally which simply cannot be right, because we did not download their app and then refused to refund our premium after they cancelled our insurance.This company is using very underhand business practices to make money from customers.I would also point out that they took the premium twice from our card when we took the insurance out and it took them along time to refund the monies and even then I did not get any acknowledgment from them that it had been done. This is quite clearly a shoddy,underhand and devious company which should not be allowed to trade and should be being investigated by the insurance ombudsman.”

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Posted 4 years ago

“Had such a BAD EXPERIENCE as they refuse to send a prof of No Claim Bonus over to me. Tried email, letter and over the phone. Impossible to get through them BUT if they need to charge you more they contact you. Avoid those people.”

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Posted 4 years ago

“Avoid this cowboy company at all costs. Terrible customer service, I had to report their action to ombudsman due to their illegal set-up.”

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Posted 4 years ago

“I paid for my insurance policy only to find I then had to use their app to validate it. The app was useless and wouldn't work so 2 weeks later they cancelled my insurance and refuse to refund my money. If you're lucky enough to get through by phone your kept on hold for 2 hours until your fed up and hang up. Will be reporting then to the insurance ombudsman. Bunch of thieves. Please avoid using them.”

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Posted 4 years ago

“Bad service Trying to contact them through email, chat, telephone. No response. They dont care”

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Posted 4 years ago

“been trying to apply for my greencard to ride abroad for weeks with no response. I also have had my policy for over 3 months without receiving any correspondence regarding my policy or my login details for the customer portal!”

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Posted 4 years ago

“No one got back to me, I received message saying within 72hrs. No reply.”

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Posted 4 years ago

“avoid like the corona virus , took my money then 3 weeks later cancelled on me because they did not like the look of my garage door . lol what a scammer MCE is and now i owe them £75 for early cancellation this company should be struck off avoid avoid avoid avoid”

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Posted 4 years ago

“Stay away!! 1 star is generous, if you have a problem with their app ( u must upload all documents to validate) you are on hold 2+ hours each time you ring, often they pretend bad line and hang up and cannot solve problems with their own app, noone responds to email either, I've cancelled policy currently waited a month for my refund..... Again noone responds to anything!!”

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Posted 4 years ago

“Very bad in communication, been sending several email and calls and it looks that there's no1 to answer. This is insane, people been trying to sort some things out and its seems impossible.”

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Posted 4 years ago

“avoid like the corona virus . a total rip off . they took my money , 3 weeks later they cancel my policy just because they don t like my garage door . lol what a joke and now i owe them £75 cancelation fee. people avoid this scamming company”

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Posted 4 years ago

“avoid like the corona virus. my son got insurance for his bike ,they cancelled on him 2 weeks later just because they did not like the look of the garage door ,lol what a joke and now they keep my sons money and they are wanting £75 cancelation fee this company is shocking people don't use them”

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Posted 4 years ago

“Avoid this company, I renewed my insurance recently, but they took the money twice, now if I want to talk to customer services about getting the refund, it takes me three hours to get through, and they all give me the same answer, I honestly believe I will never get my money back.”

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Posted 4 years ago

“Been trying to get through for two days now with no luck need to change insurance so can't get to work Monday no insurance terrible company”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews