MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,339 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a scam company. They want you to download a app to send all sorts of documents never normally asked for. The app won't work. They make you call a premium rate number, keep you on hold for more than 1 hour. Never pay in one installment. When you cancel you may wait forever to get your Money back. DON'T TRUST THEM IT'S A SCAM”

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Posted 4 years ago

“Cannot get to talk to Customer services, been on hold for 3 hours. Do Not buy a policy as you will Not be able to change it unless you have hours to spare to talk to them Avoid, Avoid, Avoid”

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Posted 4 years ago

“I am not someone to leave reviews but my experience with this company have been so bad, I need to warn others. Ive just read through other reviews and it seems many people have had the same issues. Firstly I had a policy with them for a few months, then 1 month they cancel as 'couldn't take my payment,' even though the money was in the account as it was every month. They sent emails to let me know but they went into my junk folder. I let this go as these things can happen. I set up another policy, which cost me more, and cost me more again as the first month you always pay extra. But I was fine with that, these things can happen. But..this time I was asked to validate the policy through their app. IT DOES NOT WORK. So I tried to call through various numbers, the only way you get through is if your buying a new policy, which they direct you to customer services and then you can wait ages again. Ive had around six 45 minute calls this week and still not got through. So I try to use their live chat, most of the time it doesn't work, and when it does, they tell you to call. When you call, you can't get through and constantly told to try the live chat for quicker access to help. I have even emailed in, still no help! So my second policy is due to be cancelled, yet I've done everything I can to contact them, so I've paid a large amount of money for 2 weeks insurance. Ive never ever had any issues with an insurance company, never wrote a bad review before but I am astounded by how poor the service is from MCE Insurance.”

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Posted 4 years ago

“PLEASE AVOID THIS COMPANY Bought a policy and we have to download some stupid app to validate it Most of the time it doesn’t work And when you call them you wait for more than an hour to get through someone and gives An excuse saying it’s not the right department and puts me on hold for good couple of hours and ends up saying number not recognised.”

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Posted 4 years ago

“Cheapest on the market by a lot, very happy.”

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Posted 4 years ago

“Perhaps holding on for two hours and that was just to switch a car over absolute joke”

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Posted 4 years ago

“I tried to contact them for 4 days, nobody answers the phone, responds the "live chat" or responds to emails. Avoid these clowns unless you have nothing better to do that listed to hold music”

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Posted 4 years ago

“overall very good easy to deal with an best price but took time to confirm via app.”

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Posted 4 years ago

“a very reasonable priced policy ,but your mobile app and validation process is a night mare and when i called with problems no one answers the phone, i tried the internet chat but no one available to reply to my problems. wasted a good 4 hours of my life.”

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Posted 4 years ago

“Quick and easy good price”

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Posted 4 years ago

“Been with mce for many years,always a good price and no hassle. Always a pleasure to del with them.”

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Posted 4 years ago

“Found the service excellent and the best price by a long way. Only problem up to yet is downloading the documents to my smart phone. As this is still an ongoing problem, I will have to reserve judgement on this aspect, but overall, very good.”

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Posted 4 years ago

“Renewed as still the cheapest but with all the cover required!”

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Posted 4 years ago

“What a horrible experience. All they care abouts money not the customer. Stay well clear”

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Posted 4 years ago

“Most unhelpful company ever all they care abouts money not the customer.”

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Posted 4 years ago

“Easy to buy online, I even had to change one mistake which was painless and free after receiving my policy”

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Posted 4 years ago

“Competitive price and relatively easy to buy online”

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Posted 4 years ago

“Getting contact by phone was appalling after two calls and awaiting time of 1 hour 25 minutes I finally got through not pleased at all.”

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Posted 4 years ago

“Very good service and price”

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Posted 4 years ago

“It was good to get a review which actually saved me money”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,339 reviews