MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,339 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This maybe a waste of time but i have tried to contact you by phone for the last three days eight phone calls and a total of three hours on hold and i didn't get through to any department i tried .i am trying to cancel my policy as i have sold my bike.i am looking to buy another one in the next week but am now feeling reluctant to use this company in the future and nobody available to respond on live chat either”

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Posted 4 years ago

“Terrible customer service, cannot get through to them through email or phone, after 50 minutes of sitting on hold they hung up on me, and Live chat can't help with most issues. Threaten to cancel my policy because their automated app cannot recognize a picture of my motorbike keys (???)”

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Posted 4 years ago

“Excellent customer service, the lady called Catherine Lusher, was very patient and explained all our doubts.”

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Posted 4 years ago

“massive rise in price of£200 .not happy”

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Posted 4 years ago

“The person who dealt with my insurance was really lovely, efficient and helpful. Best price insurance too! I would only say that the premium call numbers should be discontinued. I could not call the numbers using either my work phone or my personal phone. Thank you!”

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Posted 4 years ago

“Terrible service. After suffering a no fault collision I was advised to split liability despite having an independent witness report to support my claim. MCE did very little to help me resolve my no fault claim. The third party accepted all liability at which point MCE refused to amend my premiums resulting from the loss of one years no claims bonus. MCE persistently worked against me in an effort to keep my premiums as high as possible, despite my not being at fault. I would strongly advise against using this company.”

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Posted 4 years ago

“Terrible service. After suffering a no fault collision I was advised to split liability despite having an independent witness report to support my claim. MCE did very little to help me resolve my no fault claim. The third party accepted all liability at which point MCE ignored my requests to amend my premiums resulting from the loss of one years no claims bonus. MCE persistently worked against me in an effort to keep my premiums as high as possible, despite my not being at fault. I would strongly advise against using this company.”

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Posted 4 years ago

“Very simple easy service.”

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Posted 4 years ago

“Terrible service. After suffering a no fault collision I was advised to split liability despite having an independent witness report to support my claim. MCE did very little to help me resolve my no fault claim. The third party accepted all liability at which point MCE ignored my numerous requests to amend my premiums resulting from the loss of one years no claims bonus. MCE persistently worked against me in an effort to keep my premiums as high as possible, despite my not being at fault. I would strongly advise against using this company.”

Helpful Report

Posted 4 years ago

“Terrible service. After suffering a no fault collision I was advised to split liability despite having an independent witness report to support my claim. MCE did very little to help me resolve my no fault claim. The third party accepted all liability at which point MCE ignored my request to amend my premiums resulting from the loss of one years no claims bonus. MCE persistently worked against me in an effort to keep my premiums as high as possible, despite my not being at fault. I would strongly advise against using this company.”

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Posted 4 years ago

“Yes, I'm very satisfied..”

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Posted 4 years ago

“Contacted you by telephone to renew my policy and the person on the other end was most helpful and made it a very straightforward transaction and I was highly pleased”

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Posted 4 years ago

“Too many questions asked, altought have been a client for many years”

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Posted 4 years ago

“Quick & Easy to fill online application for Motorcycle insurance ... no issues ... happy customer.”

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Posted 4 years ago

“Impossible to get hold of. My license is at DVLA and MCE are asking for a photo. Tried ringing, email and online, no joy.”

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Posted 4 years ago

“Hopeless, They make you download this app. App won’t accept my licence as it’s the old paper type, have tried several times to contact them by phone almost several hours of call and still no one has answered. They sent me mail saying they are going to cancel my insurance if I don’t send them copy of my license through the app. So they got my money in full and are now going to cancel insurance and take a percentage of my payment. Do not use these cowboys.”

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Posted 4 years ago

“just perfect”

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Posted 4 years ago

“It was awful from beginning to end. I had to download their app, not a problem. However, the app did not accept some pictures and so sent by e-mail - e-mail ignored. Received e-mail waiting for 3 pictures, app still not happy. I sent e-mail, ignored. Received e-mail stating "only these 3 needed", retook pictures (told to do each 4 times and they would accept one of each) - did that. New e-mail received wanting different pictures. Eventually all sorted after I sent e-mail explaining I was going to write to their CEO and contact FSA.”

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Posted 4 years ago

“Clear phone line Is always a good start. Someone who knows there ways around bike cover. Not being rushed to get the next customer on. Easy renewal year on year.”

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Posted 4 years ago

“They force you to download google app for policy. Customer service can take 1 hour to answer. They're useless DO NOT USE THEM.”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,339 reviews