MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

Questions

Metrics

4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Write Your review

Tell us how MCE Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have had 5 separate policies with mce over the years - to start with they were good but now they are a complete shower - don't answer emails don't send you insurance documents even though paid in full weeks before - have the threaten legal action I WOULD NEVER SUGGEST ANYONE EVER USES THEM”

Helpful Report

Posted 8 years ago

“I had the missfortune of dealing with Victor in the renewals department, he was extremely rude and obnoxious. Needless to say I won't be renewing”

Helpful Report

Posted 8 years ago

“Had insurance as a learner for 2 weeks.obtained my full liscence, phoned company to let them know they increased my policy by 53 pounds.”

Helpful Report

Posted 8 years ago

“This is a very generous one star. I needed insurance, so I called for a quote last month. I Was kept on hold "while it's put through the computer" and eventually was given a quote for nearly £200 more than who I went with in the end. When I got my phone bill I noticed that the call ended up costing me £14. Just so we're clear - it costs you money if you want to become a customer of theirs. The bloke on the other end of the phone was pleasant enough, I didn't even feel like I was being mugged off. I'm glad I told them to jog on at first point of contact as I feel my experience dealing with this company would only get worse had I become a customer.”

Helpful Report

Posted 8 years ago

“*******WARNING*********** Don't be fooled by their cheap prices, don't post a review until you have had to deal with customer services... I had a claim from 17/02/2016 and it's now 25/08/2016... not one email and not one phone call... every time I call them up I get put on hold and left there waiting for over an hour multiple time's before giving up... --------------------------The worst part was I called half an hour before the phone lines close for a quick update and she said 'I'll put you through to the correct person' was on hold, got up to the closing time and it just went dead...--------------------------- The only reason people are putting good reviews is the price, if you don't have an accident yeah they are great but god forbid you do... you will get no where.... now I'm angry, frustrated with no clue on what's going on, I can't get other insurance as it's still 'on going' so insurance will be extortionate... STAY AWAY FROM MCE AND SAVE YOURSELF THE HASSLE, DON'T BE FOOLED BY CHEAP PREMIUMS, PAY A LITTLE EXTRA FOR A BETTER CUSTOMER SERVICE 0 STARS FROM ME NEVER GOING BACK AGAIN”

Helpful Report

Posted 8 years ago

“I have had three policies with MCE and if there was ever a problem they were always happy to help. I recently had to stop riding my bike due to illness and was unable to speak on the phone or contact through email due to my circumstances; This caused problems with my bank and therefore direct debits did not go through. As i was unable to pay the bill a charge was added to my account of £40 without my usual payment (usual monthly being £25 without charge) About a week after that i got a phonecall asking for payment in excess of £65, and after explaining my circumstances they stopped my insurance instantly and left me with no bill to pay. A massive weight off my mind, and a very understandable company within reason :D thank you very much.. and Lesson learned, MCE will be the company i go to if i need a new policy..”

Helpful Report

Posted 8 years ago

“they are horrible awful scammers. dont bother.”

Helpful Report

Posted 8 years ago

“Got a renewal email with no value on it clicked the link to renew at the bottom of the page which takes you through a new online quote, which came out at £132, ok I thought. I called them back to renew over the phone "no problem they Said" went through all the questions again "just waiting for the price" it came out at £185. I then pointed out that I had done the online quote which was £132 why the difference? "that's the price" I repeatedly asked why was there a difference of over £50 all the girl kept repeating was "that's the price" I told them I wont be renewing and went with Bennets, I wonder how long before I get my NCD history? if I do get the run around it will be the insurance ombudsman for me. In conclusion Shoddy don't use”

Helpful Report

Posted 8 years ago

“Easy insurance, not had a claim yet or intend too, cheap and cheerful!”

Helpful Report

Posted 8 years ago

“Failed to register bike on the mid database twice I had to chase 5 times for policy document rude staff”

Helpful Report

Posted 9 years ago

“Mce cancelled my insurance for non payment even though when the payment was to be taken I had more than enough in my account and there is no record on my end of the attempted collection, however when they sent me an email the day it was to be cancelled I rang them up straight away to ask if they could give me a week or so to pay them as its near impossible to get money in in 1 hour but they kept telling me there was nothing they could do. Won't be using them again even if they are the cheapest I can find”

Helpful Report

Posted 9 years ago

“this company are thief's stay away. my daughter took a policy with them and i paid the initial payment with my debit card as my daughter was waiting for her salary. She then gave them her card details for all future payments. they were explicitly told not to use my card details again as it was not my policy, guess what? they have taken 2 further payments off my card and refuse to take my card details off their records and are refusing to refund me. I have complained with no response from them now a week later and i get cut off each time I ring, while writing this review i have been cut off twice again by Shannon who works on customer service each time i have requested to speak to mell on extension 4891 who took my original complaint”

Helpful Report

Posted 9 years ago

“Hello everyone I had insurance from Mce for two year 2nd year had accident in February 2016 and my insurance run out after 2 months.I was waiting for my renewal no one send me one so I call Mce ask for my renewal the put me on hold for 15 min the guy on other side was saying he going to speak to his manger than after 15 mins he told me that we will sorted ur case out till next monday and we will call you i said okay next Monday no one call so I call again they cancelled my insurance and told me we can't insured any more and cut fone off me they took that month insurance money from me and cancelled my insurance this company is not reliable dont go on there cheap insurance they will leave u half away thanks”

Helpful Report

Posted 9 years ago

“I had the miss fortune of have to make a claim for my bike being stolen. I main a claim and they continously failed to return phone calls. Constantly held my claim up not informing me when they needed documents or information even after they finally agreed the amount they was going to pay out they then made yet another mistake and and paid the wrong about to me. Incompetent is the only way to describe them”

Helpful Report

Posted 9 years ago

“4 months ago I had accident on my bike, the worst insurance I have ever had to deal with, never return calls, told me value of my bike £6300, after millage was taken into account, was £5870. 2 times, at start of claim, now 4 month later say its only worth £5040,,thats about 20percent lower valuation, for no reason,my bike is full service history and A1 condition, everything renewed in last 18 months, including £2000 or new paint work, and if I want to buy back it will cost me 45 percent of that, they are thieves, don't ever insure with them, over 40 calls, told lots of times they would call back, not once have they called me, sent email to complaints department asking for call back, nothing,, as normal, financial ambusman now involved, still waiting, I now call every day to be told a load of rubbish, and stil no return calls and no sign or ending this night mare, if you have any brains stay away from this joke outfit,, if not you will be sorry,,”

Helpful Report

Posted 9 years ago

“I never thought that I could experience such appalling Customer Service as i have received from this company. If I was allowed to give zero stars I would and that would be generous. I have had exactly the same experience as the previous review, almost identical. 4 months since I reported the theft of my bike and have yet to receive a settlement. Since then they have sent me incomplete requests for information, requested documents already in its possession (i.e. V5), they are now asking for the Service History. I have agreed a sum over a month ago but now their compliance dept is dealing with my claim. I have also raised a compliant with them and the Financial Ombudsman. I would like to know where all the reviews on their website, giving 5 stars come from and how to put a review on there. They are nothing short of being thieves themselves, they may as well stolen my bike.”

Helpful Report

Posted 9 years ago

“Stay away from them they are just theft you don't get nothing from them they waist your time and they take your Motorcykle a way Then day give you nothing . They layers hypocrite very poor Castomer service . You are not insured if u have any problem with your car or bike just fixit in your self please stay away from them they are very bad”

Helpful Report

Posted 9 years ago

“Absolutely appalling insurance - Stay away!! Almost 3 months since I reported the theft of my bike and have yet to receive a settlement. Over the last 3 months MCE sent me incomplete requests for information, requested documents already in its possession (i.e. NCB proof) and worst of all, after FINALLY sending me a settlement proposal (which only came through after I initiated a complaint) backtracked on the mutually agreed sum as my stolen bike had been recovered by the police. 75 days since my bike was stolen, I am still on foot and waiting for a payment on a very straightforward theft claim.”

Helpful Report

Posted 9 years ago

“I joined the FS1E Owners Club 8 months ago and after restoring my FS1E asked the club for a good insurance company. MCE were recommend. I contacted them and they just sent me a firm; no message, just the form (like fill it in and we might take ya money, we might not). No reply so I contacted them again; and again before them put my enquiry to their "action team". It might just have been their "no-action team" as I've heard nothing from them. I'm sorry but I can't resist this "Jeremy Kyle moment"... What a bunch of useless ***** ***** ******** and non caring idiots. (sorry).”

Helpful Report

Posted 9 years ago

“Read the small print my fellow motorcyclists. This company will not pay any cover on a motorbike if it is stolen and the steering lock was not engaged. You can have the most expensive Thatcham approved lock, disc lock or chain but unless you have put on the steering lock......an anti-theft device that most 10 year olds could break. Your claim for damages will not be honoured by this bunch of highway bandits. They have no intention of supporting you in that very difficult time when some shady critters steal your beautiful ride. The only way to deal with companies like this is to avoid them completely. Pay the extra £50 to a company that has good reviews from many of our fellow motorcyclists believe me it will be worth it should you ever have a need to call on the support of your insurance company.”

Helpful Report

Posted 9 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews