MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my bank issued me a new card, and you charge me £30!!!!!!, thieves”

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Posted 6 years ago

“Just off the phone with a lovely and helpful guy called Dan. He talked me through everything and all available options, made sure I understood everything and double checked that all was correct and suited the cover I needed. He wasn't pushy atall and gave me the option of thinking it through and getting back to him at a later date, however, I was more than happy with my motorcycle quote as it beat other insurance quotes by over half the cost last year and as a renewal this year went down by half the price again. One happy girl! Thank you Dan for taking the time to sort me out and for your professional and friendly service. Greatly appreciated!”

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Posted 6 years ago

“avoid the as fire, worst company ever”

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Posted 6 years ago

“Worst company ever, avoid them as fire”

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Posted 6 years ago

“Excellent customer service”

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Posted 6 years ago

“Very poor neva go to this compeny thanks”

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Posted 6 years ago

“Overview Reviews About MCE Insurance Logo MCE Insurance Reviews 1,637 • Great Star 1 Star 2 Star 3 Star 4 Star 5 Reviews Excellent 52% Great 11% Average 9% Poor 7% Bad 20% Filter by: Eileen 4 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Updated 2 minutes ago Do not I repeat do not use this company… Do not I repeat do not use this company you will regret it should you be unfortunate to have an accident. You will never speak to a claims handler. You may be lucky and get your claim sorted after many many months. My grandson had an accident November 2016. After many many month they settled his claim. However the same can't be said for the TP. As a result of them not settling the TP claim my grandson is now involved in a Court case brought by the TP. On the few occasions I have got through to MCE they have been next to useless. I have now reported to Financial Ombudsman awaiting their findings. This company will cost you money and grief avoid at all costs.”

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Posted 6 years ago

“Great thanks very helpful advice about my bike insurance.”

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Posted 6 years ago

“Sailesh was very helpful and got me a great deal”

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Posted 6 years ago

“I had to cancel my policy which I took out on 17/10/2018 due to falling pregnant and selling my motorbike as I would no longer have a use for it. It was easy to cancel but I was shocked to hear that I was due no refund. I held the policy for 22 weeks and one day so less than half a year but I have had to pay for the full years insurance for this! I understand there is a cancellation fee. I was told after 6 months you only get 25% back so after the cancellation fee I am due no refund. I don’t know how you can justify this. I know car insurance is different but when I have had to cancel a car policy I have always received what I didn’t use back. I’m upset and shocked at this procedure you have in place.”

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Posted 6 years ago

“Discusting customer service always trying to say you owe them money, do not pay out for stolen bikes.... steer away from this place”

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Posted 6 years ago

“kim was very helpful and not easily distracted even though most of the other employees were trying to distract her I would give kim 5 stars”

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Posted 6 years ago

“not recomended. when trouble starts they avoid as much they can. Eg when buying policy Ive described my parking over phone. When mopet got stolen the reason they voided was parking spot. Funny when they investigated me they use google maps to see parking spot but not when you purchase insurance. seems like a scheme there :) they try you for sure.”

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Posted 6 years ago

“Very rude staff try to avoid this insurance I have a full comprehensive insurance paid for the whole year started on 03/04/2018 and they refuse to give me a courtesy vehicle since my bike had an accident on 20/07/2018 they took my bike for 6 months for inspection and return it to me as a salvage and refuse to pay it off and they refuse to give me my refund I have to keep on paying till 03/04/2019.. I feel like I’ve been mugged off ... choose your insurance wisely this is not something you would expect ...Now they’re coming with an excuse saying they need the bike back after they had it for six months (Ridiculous) The only thing they do is take your money that’s the only thing they care very bad experience worse in my life.... Authority needs to look into this”

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Posted 6 years ago

“Easy to purchase and good customer service. Highly recommend”

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Posted 6 years ago

“Why is there a no star option. I am currently being pursued by mce for a policy I didn't open on a bike I don't own, they have been bending the truth to there advantage. They told me they have listened to a call of which I rang them and requested a renewal which is a lie on there part as A- they rang me I didn't ring them explaining that there is changes to my current policy and B- I know I wouldn't have renewed it because I was selling the bike 😂. I contacted them to get the issue resolved and after being passed around I finally had it sorted by there one decent worker who informed me that it was cancelled and I didn't owe anything and he's happy for me to retrieve my money. (By the way they cannot listen back to the calls like they said because if they could they wouldn't have called me just over a week later starting the whole process again telling me I owe them money again for a policy I didn't open). This was my personal experience with them and I am £381 out of pocket already of which they will not return and are pursuing for more.”

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Posted 6 years ago

“Tried to ring customer service but give up after 45 mins waiting in queue, brought policy through go compare paid but have received zero correspondence.Rang again but used line to pay for a policy they answered immediately seems there'll answer phone if there getting some money but f*** you when you're paid.”

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Posted 6 years ago

“Great service and helpful”

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Posted 6 years ago

“Had a bad experience my bike was stolen and I felt I had to jump through so many hoops to get any information. I had to make endless phone calls & wait to receive phone appointments which was not convenient as I work. I was made to feel guilty & felt I wasn't believed. Eventually I got a settlement & sent the required documents & keys by recorded delivery, being told I would receive an email when you had received them. I recieved no email so was worried and had to make another phone call. During this phone call I was eventually told the documents had been received but when I asked when I would receive my settlement the lady on the phone said she didn't have this information so I would have to wait for another phone appointment. This is totally inconvenient & unacceptable & will not be using this company again.”

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Posted 6 years ago

“Bunch of rip off merchants, I had only had my insurance out for 1 month when I sold my bike. When I cancelled my insurance I was told I would not be due a refund. I thought I would at least be due half back.”

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Posted 6 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews