MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewal price is always dearer than a new quote My only gripe that”

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Posted 4 years ago

“Great service again always the cheapest price”

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Posted 4 years ago

“Good price, easy to use, highly recommended”

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Posted 4 years ago

“This company is 1 big scam. They called me asking for refund of money they never sent me, blaming it on an IT mishap. Then threatened me with court if I didn't pay it. Have had to bring in lawyers. Have spoken to other riders who have had the same issue.”

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Posted 4 years ago

“Tried to phone MCE for a second motorbike quote, or to change to a multi bike policy. Couldn't get any replies on the phone and the website does not recognize my bt email address although I do receive regular emails from MCE for advertising and updates. Queries not answered in the 72 hours promised. Ended up insuring to the best of my knowledge, through a comparison website.....”

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Posted 4 years ago

“Very poor service. I rang to make a change to my policy they got the dates wrong which meant I had no cover. Initially tried the on line chat but the adviser could not understand my problem never mind fix it. Spoke to an adviser who said a manager would ring me back same day but no one rang for 2 days. Rang a total of 6 times and no-one could make a date change to the policy. Kept getting transferred to other departments and got cut off 3 times. They even tried the old ploy of customer service centres saying that all managers were in a meeting. In the end got temporary cover which cost me an additional £93.42 which I'm going to try to claim back.”

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Posted 4 years ago

“Terrible customer service”

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Posted 4 years ago

“Good price premium, customer service I could not fault.”

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Posted 4 years ago

“Awful customer service, took 3 days of ringing to get through, eventually to someone who was rude and spoke so fast and garbled I had to keep asking him to repeat himself. He obviously didn’t want to be there. Once again an awful experience with mce. Will never use again.”

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Posted 4 years ago

“Can't access my documents, when I log in it keps saying they are not ready. Very difficult to even find out when my policy is up for renewal, searching my emails for my bike reg doesn't even show anything from MCE. Very frustrating as having to phone up (any insurance company to be fair at the moment, not just MCE) is a complete nightmare.”

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Posted 4 years ago

“Excellent hassle free service. Ten out of ten.”

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Posted 4 years ago

“Price was great first insurance in years the renewal was cheaper than the last year. Hassel free renewal, great cover. First class service”

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Posted 4 years ago

“All round service was good, everything was covered and clarified. Although my renewal went slightly it was still a reasonable deal.”

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Posted 4 years ago

“Knowledgeable and helpful employee.”

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Posted 4 years ago

“Very polite, very fast and efficient. Excellent service. Very impressed. All insurance companies should be this good. 10 out of 10. 😎🏍😎”

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Posted 4 years ago

“Good price , quick service .”

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Posted 4 years ago

“Best package available for anew rider. Still expensive but includes, recovery, helmets etc as standard. Prompt efficient company. Great specialist Motorcycle Insurers.”

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Posted 4 years ago

“Good price on line. But when policy Was email to me. Start date was wrong. That’s when my trubble Started. 55 mins on phone. 5 different pepole. Telling me. It’s my falt. To come back to same person And would cost me 40 pounds. To correct thare mistake. Then got throw on. Phone again. Lovly lady. Sorted it out. But policy went up by 35 pounds. And was toled all bit. That I was covered for well happy. Get policy. Emailed. Back. And yet again. Not what was tolled on phone. So ring again. To sort out. But. Recon never said. Eny thing of the sort. So much. For. Rcordind. Thare. Phone conversations. It’s me the customer. That has. Got it wrong again. Ffs. Insured. Now but will never use again. 😡😡😡😡😡😡”

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Posted 4 years ago

“Very very helpful Best prices”

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Posted 4 years ago

“Incredibly long wait to speak to anyone. When I eventually got through to someone I wanted to qualify what exactly was covered in the policy. Every question rustled in me being put on hold. It took 54 minutes for me to gain insurance. They were the cheapest option. I won’t go through them again. Bikesure is much more efficient.”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews