Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.39

3.4 Rating 491 Reviews

60 %

of reviewers recommend Motorcycle Direct

Company Reviews

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Metrics

3.4

Based on 491 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Motorcycle Direct 1 star review on 18th December 2025

Zoe Atwood

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All very good and good price except when I sold the bike the cost of cancelling the policy was more than the return value so I left the policy in force and and will not renew when it expires.”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“I have been paying for a bmw sport that ant even mine I ride a bike just coz of 2 letters mixed up scuming c**ts just charged me £30 and said it was 75 to cancel it never go to them ant happy im only a 19 year that's still learning and trying to save and they do this 😢”

Helpful Report

Posted 8 years ago

“£168 premium, on cover for 3 months and paid in full, having to cancel as now passed my full licence and not willing to insure me, cancellation charge of £75 (£25 insurer, £50 broker). giving me back £42 for 3 months premium!!! Not happy and think the cancellation charges are extortionate, was only referred to the terms of business that was never advised of or sent via email as stated on their pages. Will see what FOS has to say over this... Would've been easier for them to waive £50, its now going to cost them £500 at least. 0/10 Avoid at all costs!!”

Helpful Report

Posted 8 years ago

“Really disappointing in that my bike has an alarm, an immobiliser, a tracker, disc locks, chains and an anchor and is locked in a brick garage in a gated area but none of this gets any discounts?!?!?!?!?”

Helpful Report

Posted 8 years ago

“Call them to change my bike when was informed my request was declined and I HAVE TO CANCEL MY POLICY. They are charge me for cancellation and some extra fees about £90 Call them three times and every time somehow connection had been severed. Never ever again”

Helpful Report

Posted 8 years ago

“Should be no stars... between MCD and Premuim Direct they couldn't organise.... themselves. No incentives for completing bike courses, fitting a tracking system to my bike or an alarm system to my garage. Then making payments the response was oh I don't know how that didn't work... I tried their website, their app, their automated payment system and I called in?? Dire.”

Helpful Report

Posted 8 years ago

“I had my bike stolen and made a claim, it was from this point that hidden charges became apparent. To call them you need to ring a number that costs 7p per minute. The final straw was they took a payment from my credit card as a final balance payment. This was taken under there TERMS and CONDITIONS and without my authority. I was under the impression that card details could not be retained by companies for long period of time??? I will never recommend or use them again. Why do they not offer a transparent service instead of hiding details. Therefore the online portal is not a true reflection of your insurance premium, they appear to be competitive until you come to claim.”

Helpful Report

Posted 8 years ago

“I BOUGHT A POLICY FOR MY HONDA CB250 THROUGH THE BIKE INSURER . POSTED OFF PROOF OF NO CLAIMS FROM MY PREVIOUS INSURER. THEY SAID IT WAS NO GOOD AND CANCELLED POLICY. SO IT COST ME 25 QUID FOR 2 WEEKS INSURANCE. RUBBISH COMPANY DO NOT USE!!!!!!! . MR R OTTYYWILL”

Helpful Report

Posted 8 years ago

“They are a Joke, DO NOT USE THIS COMPANY. THEY CANCELLED MY POILCY AND THEN WANTED TO CHARGE ME MORE MONEY TO RENEW THE POLICY. DO NOT USE”

Helpful Report

Posted 8 years ago

“Very good”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“very helpful as they was understandable and let me know straight away what was going on”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“I was informed by customer services that they had attempted to call me to discus an over payment they had made for a credit ( balance of cover payment -£50 of course) and that these phone call attempts represent correspondence. I then get an email saying I had a policy cancelled 'on me' which may have serious financial consequences while seeking future cover. Over all, had they simply emailed me a couple sentences based on the facts requesting the return of the overpayment all would have been simple and stress free.”

Helpful Report

Posted 8 years ago

“ITS A SCAM!!! They sell your policy to a credit company! (you cannot cancel this) After my bike got stolen and had to pay £85 to cancel and they refused to give my £55 deposit back. I then received a letter from a credit company (Premium Credit) fining me £30 and demanding the rest of policy money for the whole year (£410) It also took THREE phone calls and TWO-THREE hours on the phone to Motorcycle Direct Customer Services just to request ONE email proving proof they have wiped this. They would not provide written evidence this whole time after making promises of it. I would never recommend this company to anyone.”

Helpful Report

Posted 8 years ago

“AVOID Their business model ( regretably like many brokers) is to attempt to generate as much additional income as possible from their range of extra fees eg cancellation I specifically requested at the time of taking out a policy ( I actually had to call back afterreceipt of policy to do this would not do it at the time of initial payment) that it was not to be automatically renewed. They completely ignored this instruction and the renewal notice arrived stating funds would be taken from the card originally used 5 days before the policy expired.”

Helpful Report

Posted 8 years ago

“Motorcycle Direct cancelled my policy as I refused to pay their fee of £30 to change my address. Absolute disgrace!!!!!!!!!!! My car insurance didnt charge me a fee and I only paid £100 for the polciy - Next stop Obmudsman.FU”

Helpful Report

Posted 8 years ago

“Great price and service.”

Helpful Report

Posted 8 years ago

“3 months into a £90 policy I sold my bike. Called to cancel. Told me I was entitled to £47 back, but there was a £50 cancellation fee, so I owed them £3! which the agent offered to waiver. So after 3 months of a 12 month policy I get nothing back (in fact officially, I owed them £3). Shocking attitude and they were not bothered. Will be writing to ombudsman. As a bonus each complaint to the ombudsman costs them c.£500. From reading the reviews on here, a few more people need to be reporting Motorcycle Direct to the ombudsman for their extortion.”

Helpful Report

Posted 8 years ago

“I insured my bike and cancelled policy a month later when they would not insure my son as an additional rider because of his occupation - he is a records clerk in a hospital ! He would not be using bike to work. I lost a full years premium - then they made it sound like they were doing me a favour as they hadn't charged the full administration fee. Avoid !!!”

Helpful Report

Posted 8 years ago

“I had no idea that you had to declare any incident you had in a car. I had a bicycle run into my car then ride away. I had damage which my car insurance company paid to have repaired. Not my fault. Nothing to do with me riding a scooter for 30 plus years with no incident or accident. Had a scathing letter from Motorcycle Direct warning me that they would cancel my bike insurance as I had not declared this incident. They then charged me an admin fee for the letter warning me about the failure to declare. Their website needs to say that ALL incidents in any vehicle need to be declared. I have never had any problem with any other insurance company. Warning to all riders - don't insure with Motorcycle Direct.”

Helpful Report

Posted 8 years ago

“Changed to a different bike and rang up to transfer the insurance. Was told no change in the premium but the excess was doubled. I was the informed that there would be a £50 "administration fee". I said that I thought this was excessive (more than half the premium) and the woman I spoke to said, "This has been our policy for five years." As if that was in some way justifying it! A rip-off - I'll go elsewhere next time.”

Helpful Report

Posted 8 years ago

Motorcycle Direct is rated 3.4 based on 491 reviews