Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.41

3.4 Rating 486 Reviews

61 %

of reviewers recommend Motorcycle Direct

Company Reviews

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Metrics

3.4

Based on 486 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst Motorcycle Insurance Brokers I have ever dealt with”

Helpful Report

Posted 8 years ago

“SHAFTED ME WHEN I DID A MID-TERM BIKE CHANGE. DON'T GIVE THEM YOUR MONEY!”

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Posted 9 years ago

“easy to deal with. Got a good quate”

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(Motorbike Insurance) - Posted 9 years ago

“renewed my policy without my consent, always tell them when booking not to, rang them when I got back of holiday after being insured for ten days to cancel, wanted a fee so said just leave it in place, then cancelled it without a single email or phone call 3days later,rang them to see where my certificate is another 3weeks later that's when they told me it was cancelled, said because i did not tell them about a incident, why did they not ask when I tried to cancel it myself, said I was in wrong, der I never asked them to insure me in the first place, my insurance was 114pounds and they gave me 47 pounds back they had only insured me for 13 days,totally disgusted in them. never again, there name is mud to me, hope I see there stand at bike rallies and events, will stand with them telling everybody they not for bikers”

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Posted 9 years ago

“Very easy to set up and hassle free.”

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(Motorbike Insurance) - Posted 9 years ago

“Good price and service when you get through be careful of the very expensive call cahrges when you need to contact them by phone.”

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(Motorbike Insurance) - Posted 9 years ago

“Worst company I have ever dealt with, never again. Will charge you for everything and customer service is abrupt and rude.”

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Posted 9 years ago

“Very quick service, great Quote much lower than my previous supplier, will continue to insure with them if renewals are reasonable.”

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(Motorbike Insurance) - Posted 9 years ago

“I found the customer service excellent, and have done and will recommend this company to others in the future. 10 out 10.”

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(Motorbike Insurance) - Posted 9 years ago

“WARNING: DO NOT DEAL WITH THIS COMPANY Sent off details for quotation to GoCompare.com and got a good quote from Motorcycle Direct so choose them to insure my bike with. Paid the money only to receive a rude & aggressive call about 3 days later from some girl demanding a further £40 for 'undisclosed information' relating to a previous claim on my car insurance. In fact all the details were disclosed - some issue on blame. Anyway I chose to cancel the policy because of their aggressive rudeness. Cost of cancellation - £75 - Crooks & Cheats. Wish I'd seen the warnings on the site before I paid - seems they have a shocking service record - KEEP AWAY.”

Helpful Report

Posted 9 years ago

“They cancelled my policy. i rode my new bike without insurance for 4 months no knowing. I was bombarded with emails for my licence. When clicked on, it asked for my dob and email. I thought it was a fraud so i didn't reply. The "final Notice email" above the address says "to be sent 1st class" which they didn't do. They relied soley on email which im not interested in or use much. The letter in the post would have saved the policy from being cancelled. Very very bad.”

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(Motorbike Insurance) - Posted 9 years ago

“Good information, easy to understand.”

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(Motorbike Insurance) - Posted 9 years ago

“Needed to contact insurer re European cover, and all was very easy, and sorted quickly/efficiently with polite, knowledgeable staff.”

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(Motorbike Insurance) - Posted 9 years ago

“Hopeless avoid it at all cost.They will charge you for EVERYTHING.Dissrespectfull company.”

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(Motorbike Insurance) - Posted 9 years ago

“Worst company I have ever dealt with, never again”

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Posted 9 years ago

“do not go with these rip offs they auto renewed my insurance and put the price up even as i had another year ncb and then when i rang then to cancel as i found a cheaper insurance they charged me another £57 to cancel and rang them three time to cancel it before the cooling off time so please if you dont want to get ripped off go else were be warned”

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Posted 9 years ago

“All process was easy .A pleasure to deal with them. Thanks!”

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(Motorbike Insurance) - Posted 9 years ago

“BIKER'S BEWARE, BEWARE, DO NOT TAKE ANY POLICY OUT WITH THIS MOB, I SHOULD HAVE READ THE REVIEWS POSTED ABOUT THIS LOT BEFORE BUYING, SO LOOK AT THEM FIRST BEFORE GOING WITH THEM, REALLY DISGUSTING BEHAVIOR, READ THEM DON'T JUST TAKE MY WORD FOR IT. I TOOK A POLICY OUT EARLY MARCH AND HAD 8 YEARS NO CLAIMS, THEY COVERED ME FOR 2 WEEKS THEN CANCELLED AND KEPT MY MONEY, THEIR ONLY REASON WAS I HAD A MINOR 3RD PARTY INCIDENT , NOT MY FAULT BUT I REPORTED IT TO MY INSURANCE GUYS TO BE ON THE SAFE SIDE. THIS MOB USED THAT TO TRY AND HIKE UP MY POLICY. THEY CANCELLED MY POLICY WHILE I WAS OUT RIDING AND I HAD TO HAVE MY BIKE TRANSPORTED BACK BY VAN. THIS LOT ARE RIPPING HONEST BIKERS OFF FOR THE SLIGHTEST EXCUSE AND KEEPING THEIR MONEY. I AM NOW TAKING THEM TO COURT TO GET MY REFUND, ANY OTHER UNHAPPY CUSTOMERS CAN CONTACT ME AS I AM STARTING A GROUP TO FIGHT AGAINST THEM AND GET MONEYS OWED TO US. billythebiker61@yahoo.co.uk, also starting facebook group ACTION AGAINST MOTORCYCLES DIRECT INSURANCE RIPOFF. DON'T GET MAD GET EVEN. YOU HAVE BEEN WARNED.”

Helpful Report

Posted 9 years ago

“Completely untrustworthy. Lied to me about my renewal saying the best price available to me was in excess of £840 when I had only paid £305 on my first year and even though I told them I didn't want to renew, they renewed it anyway on my grandfathers card details taking the money straight from his account to renew the policy. I then had to wait on hold for 40 minutes just to talk to someone to cancel the policy and get a full refund. And the so called £840+ being the best price was a load of rubbish I found a company who can give me insurance for £324. And they could do it themselves for £356. LIARS AND THIEVES!!!”

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Posted 9 years ago

“excellent service, no fuss, no unnecessary questions.”

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(Motorbike Insurance) - Posted 9 years ago

Motorcycle Direct is rated 3.4 based on 486 reviews