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Motorcycle Direct Reviews

3.4 Rating 486 Reviews

61 %

of reviewers recommend Motorcycle Direct

Company Reviews

3.4

Based on 486 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good easy to follow and understand”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Shockingly bad company to deal with. I called them today for a change of bike, they took all the details and then said they couldn't insure it and would have to refer it which they couldn't do until Monday. I have held a full license since 1988, I have no points at all and am a former DSA approved motorcycle instructor. The bike is a £1500 Honda Firestorm, hardly a high risk machine. I told them that I could insure the bike straight away online and could they please cancel the policy? They said I would get no refund at all, despite the policy being less than three months old so I told them to leave it running and I would keep the years no claims bonus. They said 'No, we're going to cancel it anyway now'. I told them that I didn't want it cancelled as I still have my previous bike but they refused to discuss it and insisted that they were going to cancel it anyway. They have now left my current bike uninsured for no reason and at a moments notice. Dealing with this company is a bit like dealing with a spoiled child having a tantrum. A disgusting company, I will certainly be avoiding them in the future.”

Helpful Report

Posted 9 years ago

“Good service all round, but then again I have never made a claim on this policy, and I hope not to. Best Regards D”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“when trying to get a second bike added to my policy, they claimed that the bike was not on there list. however they were happy to take over £300 to insure it as a separate policy with out using my 19 years no claims. as someone who works in the motorcycle trade I will definitely not be recommending there services to any of our customers”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“When I sold my motorbike and cancelled the policy which had six months remaining they refused to refund the remaining six months premium on the basis that they could not obtain a refund for £36.00 from the underwriter because of the charges they had incurred.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Very disappointed in this company! Took policy out at beginning of December 2015 and on the 6th January 2016 they cancelled it without notice due to not receiving my 1 years ncb. Staff very unhelpful and talk over you! I contacted them on the 29/12/2015 stating the pdf file won't open and they still did this! Avoid if you want to stay legal!!!!”

Helpful Report

Posted 9 years ago

“Very disappointed with this company. As a company that claims to be for motorcyclist their after sales is deplorable. Having taken out my policy and paying for it in full went on holiday came back and found several emails from them, telling that I was not insured when I phoned they said that they did not get my notice of no claims 15 years. The company stated proof of no claims was to be with them in 10 days and it's in their TERMS & CONDITIONS. £72 to reinstate it the policy cost £85 did take out their kind offer ,nor do you a refund because what it costs for the paperwork”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Great insurance at a sensible price. Never needed to talk to rep so very happy with first class service.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“I had a series motorcycle crash, once out of hospital i contacted the insurer who put me through to the underwriter which is AXA who were fantastic, my claims handler could not of been any better, he helped with advice, was so friendly and got me a very good amount for the written off motorcycle. I know this is coming across as a bit of an advert but I really was treated very well and a difficult time.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“An efficient and quick service, easy to arrange insurance on line”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“I took my insurance out with these robbers on the 27thSeptember 2015 and paid it in full to save paying interest on monthly payments. Due to unforeseen circumstances I had to sell the bike to raise some funds 26th November 2015. When I cancelled the policy they charged me £75 cancelation fees. They told me it was in the small print when I challenged it. Had I paid monthly they would have not been able to charge me anything. I intend to raise this rip off with the Ombudsman. They had the cheek to ask me if there was anything else they could help me with after they told me I was getting £29 back from £243. They really know how to rub it in.”

Helpful Report

Posted 9 years ago

“Easy arrangements, documents emailed , just a painless transaction (other than the paying for it of course)! Recommend this insurer.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“After purchasing a motorcycle and only having a booking for a CBT a month later, I had to insure the bike before it would be delivered, so went ahead on gocompare to find a quote, clearly stated that I do not currently posses a CBT yet received a good quote from Motorcycledirect. Purchased the insurance to then only be told a couple of days later that they can't insure me because I don't posses a CBT and on top of that charge me a cancellation fee and fee for the amount of days the bike has been insured. Despite all this I'm not even receiving the bike until a couple of days after my CBT!! Utterly incompetent organisation, stay clear because they're obviously nothing more than common criminals.”

Helpful Report

Posted 9 years ago

“Could do with the documents being available on line for the duration of the policy and not just 45 days”

Helpful Report

(Motorbike Insurance) - Posted 10 years ago

“insurance cost £123 fully comp had policy for less than a month,refund £31.64 with a cancellation cost of £75, yes £75 seventy five pounds.Dick Turpin had a mask and you knew what he was after. The worst ever. On a scale of 1 to 10 its cost to be a 1 (one) and that's more generous than motorcycle direct...please don't do it.......”

Helpful Report

Posted 10 years ago

“Very good service”

Helpful Report

(Motorbike Insurance) - Posted 10 years ago

“Appalling service do not use them i moved address my policy was £125 and i had only had it 2 weeks, so i called and they wanted to double the premium! I then cancelled the policy as bennetts only wanted £90 for the year fully comp and motorcycle direct charged me my whole premium for cancelling! Pls avoid never use them as they are out to rip you off and speak with attitude!!!!”

Helpful Report

Posted 10 years ago

“bad customer service”

Helpful Report

(Motorbike Insurance) - Posted 10 years ago

“Easy to obtain. Will use site again”

Helpful Report

(Motorbike Insurance) - Posted 10 years ago

“Thank very much”

Helpful Report

(Motorbike Insurance) - Posted 10 years ago

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Motorcycle Direct is rated 3.4 based on 486 reviews