“Renewed my policy automatically without my permission. For cancellation you incur in extra charges. Customer service helpless. I don't recommend this company to anybody.”
“Dreadful !! Avoid at all costs
They're "ok" till you need to make a claim .. Then they become rude and almost un contactable .. They don't seem to know their elbow from their ar**hole
Awful awful company !!
I only chose them because they were cheap!!
And after reading over 300 reviews it seems that they are terrible all round. .. Be warned I've read that they try to withhold your NCB proof when you try to leave too !
Cowboys !”
“otagon still my money, I advice at same beginning that I have 2 years no clime discount and they Have problem to confirm this, in result cancel my first insurance with octagon And KEEP DEPOSIT THEY NEVER REFUND MY MONEY.”
“You kept demanding that I sent you proof of 'no claims' which I tried to do several times and you kept on saying that I hadn't sent them. When you finally accepted what I sent you emailed documents which could not be opened. Eventually when I managed to read them there was hardly anything in them. I am very thankful that I haven't had to make a claim so far because I have no doubt that you would make it IMPOSSIBLE to do!”
“Octagon are awful from start to finish. I purchased my insurance on a Saturday online and the page displayed once I'd entered my details implied that everything had been sorted for me. However, weeks later when I bought a new car and rang up to transfer the policy I was told I hadn't in fact got a policy and that they should've rung me but failed to do so, even admitting their liability to me. Three weeks later I received contact from them again telling me that they hadnt received my documents and "regretted to inform me that they failed to insure me, despite actually having a copy of the necessary documents". After all of this I put in a complaint to their relevant team and was left a voicemail in response simply telling me my complaint had been rejected, no explanation.
I would not recommend and can't wait to change insurers come August time.”
“Terrible !! Getting through to customer services was impossible, their online document portal was abysmal and even sending in NCD proof was difficult, customer services were rude and unhelpful 0 out of 10 strongly advise you choose another provider”
“my experience with Octagon was shocking , my policy was under review over Christmas last year , there was a delay over proof of no claims from previous company . Octagon KEPT my deposit and wanted ANOTHER to start a new policy
went to Kwik-fit who were brilliant in comparison.”
