“Awful company their staff lie and until asked for phone records they said we were both covered to drive and then had an accident and to find we wasn't and had to go back on phone records now in the hands I the ombudsmen and when the renewal was sent out we said we didn't want to carry on with them and that a new policy with a new company would start they then proceded to take 76 pounds from our account the next day and then when called about this they said it can take 10 days to go back in even though they fraudulently took the money out when we're not their customers”
“Octagon is in my opinion not a good insurance provider and has poor facilities of Customer Service.
1: It takes far too long to get an answer on the phone just today I waited for 00:19:15. A lot of the time their staff do not know where to transfer me or transfer me to the wrong department or do not listen to a word I am saying.
2: Their legal advisors were rude and degrading towards me so much that I have never used their legal support.
3: My car was damaged while in their care. I had to fight them and still not get any where. Their director ended up sending me a cheque to say sorry for the inconvenience and not the damages.”
“I wish i had option 0 star to give them. They dont have any information about thier products and services. Every representatives will tell you diffrent story. They are rude and thier under writers are bunch of idiots who alway make excuse to provide you cover. They gambled me around 3 weeks for proof of adress and then deny to provide the cover even though i provided them 5 documents as a proof of address.i just dont recomend these idiots..... Be aware”
“It's a No No No.
The most ridiculous and cheating insurance company I've ever come across. Staff are rude and have no knowledge about products. It took me ages to sort out a Vandalism claim which they recorded as my fault that affected my no claim discount. They increased my renewal rate three time. The claim department wasn't even helpful”
“Renewal more expensive. Quoted 460 = 46 pm then they took from my bank 58 = 580 pa. £120 difference for same policy, no changes or claims. No paperwork sent detailing the extra either. Very sneaky. Don't bother....”
“i have had a very bad experience with this company and i do not recommend it to anyone. they scammed me and regardless of giving my no claim bonus, they cancelled my policy just to get a cancellation fee.
they do not answer the phone and they have kept me waiting for a long period of time.
if i could, i would give them no stars.”
“Octagon offer £25 payout for a accident that wasn't even my fault and the lorry who hit me took all liability my car is still not fixed and ensurance paid off in full the cheeky hits then call today and ask for another 280 pound even tho ensurance has been paid and I'm still without a car because they won't repair or pay out they are ripping off scum and would not use or recommend they are tact off”
“Absolute joke appalling customer service stay clear I've never been so frustrated at anything honestly stay well clear they took nearly 4weeks to let me know that the 3rd party had admitted liability by which time I had borrowed money to by another car diabolical company”
“I have been an existing Customer of Octagon for 12 months and advised them i would like to renew. They requested further documents for Proof of adress even though i already had a policy with them? You are forever on hold if you ever need to speak to them. Poor Customer service and try to rip you off and charge you more on quotes. I have since gone on line and gone with another company. Shocking service, no notes are made when you call in, different prices quoted every time you call in and generally slow and inefficient. Expect to be pn hold for a LONg time if you need to call them.”
“First signed up with Octagon and declared I own 2 properties advised to use the address of the property most used. Having done this for the last 2-3 years suddenly it is no longer allowed! Insurance cancelled left stranded! Very unprofessional.”
“Very annoyed with this company, they're just a bunch of money grabbers. They sent me quite a few emails saying to renew and that they'd charge me at the end of last month for this months insurance. I checked the cheapest online and went with Swift Cover. Phoned Octagons line where the payment comes out from and told them I'd like to cancel it. They cancelled it, then Octagon have sent another email today, 2 weeks later, saying they'd decided to extend it and given me a '14 day cooling off period' which they'll charge me for, plus £50 cancellation fee. Calling them tomorrow, no way am I paying it. If I wanted to sodding go with Octagon, I would have told them that on the payment renewal line.”
“Cancelled insurance without letting me know, they cancelled because they made mistake with my date of birth which was not my fault, when i foned up they were so rude, & dont want to hear what i had to say, i payed £800 they only refunded me back £190. I will never use this insurance again, stay away”
“I wish I could give this zero stars as this company are criminals, since taking up this policy this insurance company has made it almost impossible for me to be insured by them after taking my deposit for some reason my emails wasn't coming through to them which is the email they had on file so they didn't get my no claims bonus I woke up to an email at 4 o'clock in the morning saying that my policy is cancelled knowing I couldn't call anybody to after 9am. Customer service was very unhelpful the manager at the time refuse to speak to me saying they were busy and I have to speak to them another day knowing I wasn't insured anymore. while on the phone I tried to send the email again but from a different email this time and funny enough that one went through so I'm under the impression and did they block the email they had on file for me!? Trust me people do not go with this company just a little bit more and go with a different insurance company.”
“Octagon are legal criminals they take a large deposit then all u get is cancelation threats there after instantly . Well cancel u if u don't pay another £200 now ! Then well cancel u if u don't give us all documents in 2 days . Disgusting they actually get away with as soon as they have ur big deposit all of a sudden they think of every way possible to get more money or just cancel u so they've earned a nice bounce for just being misleading lying and a toy town firm . I've used a few insurance company's that are nothing like these never had threats to cancel every day like octogon seem to find reasonsand as soon as my years over I'll happily pay more just so I don't have to deal with these wrongens. Stay away !!!!!”
“Octagon is not a good company to get your insurance through ,I would defiantly recomend you choose anyone else but this provider ,be careful as they fall under an umbrella of many company's but octagon provide a very poor service ,chronic response to enquiries and queries ,they are over priced and generally unhelpful to the point of providing misleading information .please choose an insurance provider wisely but don't Cooke octagon .”
